your laptop lcd panel is blank when you boot up for sale

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Let"s go through some troubleshooting steps and check your hardware and software. The steps on this page might look complicated at first, but follow them in order, step by step, and we’ll try to get you back on track. You"ll use safe mode for many of the steps because that will start Windows with a limited set of files and drivers to help you narrow down the problems. You can learn more about safe mode, or keep reading and we"ll provide details when you need them.

If your laptop screen is not displaying any image, several troubleshooting steps might help you resolve the issue. Review each section below for steps that might help.

When you encounter video-related issues in Windows, you can quickly reset your computer"s graphics driver using the keyboard shortcut Windows key+Ctrl+Shift+B.

If you see a white screen or a rainbow of colors, this could mean the video card in the laptop is defective. In this case, the video card or graphics chip needs to be replaced by an authorized repair center for your brand of laptop.

Although you may not see anything on the screen, listen to the laptop for sounds indicating it"s booting. If you don"t hear any sound, follow the steps in the link below before moving to other sections on this page.

Newer computers with an SSD and no other drives can be silent even during a normal boot. Therefore this suggestion should only be followed for laptops with a traditional hard drive.

A laptop battery may cause problems with booting and displaying anything on the screen. Even if you can charge it to full capacity, the battery may have a defect causing it to interfere with the laptop start-up process. Try the following steps to rule out a possible battery issue.

If the laptop starts up but nothing is displayed on the screen, continue with the troubleshooting steps below. Review the following page if the laptop does not turn on or boot up.

Restart Windows to see if it"s a temporary issue and resolves itself with a reboot. If the problem persists, erase your hard drive and reinstall Windows.

If the picture is partially visible, the laptop"s brightness is too low or turned down by a power setting. Make sure your laptop is not in a power-saving mode by plugging the laptop into the wall. Next, try increasing the brightness on your laptop to verify that it is not causing your issue.

If you have an external display connected to your laptop, like a computer monitor, the laptop screen may not display anything. The default action on some laptops is to display an image only on an external screen if connected.

Most laptops have a function key with a secondary action that toggles where and how the laptop displays an image. Pressing that key may fix the issue, telling the laptop to display an image on the laptop screen and the external screen. Below are two examples of what the function key with screen toggle may look like on your laptop.

Verify there is no issue with the laptop graphics card by connecting a monitor or another external display to the laptop. If the external display works fine, it"s an issue with your laptop LCD screen or the connection from the motherboard to the LCD screen.

If an external monitor doesn"t work and you read through the details on the page linked above, the internal graphics card, motherboard, or video cable is defective. You may need to have the graphics card or motherboard replaced. Take the laptop to a computer repair shop to see if it can be repaired.

You can also check to see if the laptop is overheating. In most cases, a laptop shuts off when it overheats; however, it may only turn off the display by cutting power to the GPU (graphic processing unit).

If the laptop still has a black or blank screen after following the steps above, there is a hardware issue. The list below displays the most common hardware failures.

If the laptop is not under warranty, unfortunately, for most end-users, repairing a bad LCD or motherboard can be complicated or may result in further damage if not done properly. We recommend you take the laptop to a repair shop and have them replace the defective hardware.

The black screen of death is caused by a critical error in your computer’s operating system that can happen because of a faulty device driver, a hardware defect, or a Windows software glitch. While usually fixable, finding the root cause of the black screen isn’t always easy.

If you see the full black screen before login, it’s probably caused by a malfunctioning device driver or hardware issue. If the blank screen happens after login, there’s probably something wrong with Windows, like a buggy Windows 10 update, or a problem with an installed application. Don’t assume your computer is permanently failing — if you think it’s a hard drive issue, check out our hard drive failure guide.

First, we’ll outline solutions for a black screen before logging in. Then we’ll discusssolutions for a black screen of death that happens after logging in.

If you get a black screen before the Windows login screen appears, the issue often has an easy fix. Check out the possible solutions below to troubleshoot the issue.

If you get a black screen only occasionally, try disabling some startup items to optimize your boot. With AVG TuneUp, you can turn off all non-essential applications and put them to sleep automatically. AVG TuneUp features a built-in Sleep Mode so you can get the most out of your RAM and CPU power and have more resources available at startup.

If everything is working normally until suddenly your PC displays a blank screen, something might be wrong with your computer cables or monitor. Here’s how to check your cables and other important connections.

Disconnect and reconnect all of your video cables — HDMI, DVI, DisplayPort, and VGA. While you’re at it, blow into the ports to dislodge any dust or other particles that may have got stuck there.

Constantly unplugging and plugging in cables causes them to wear out over time — eventually, they break. It’s especially common if you use a laptop and an external monitor.

To check whether your cable is causing the black screen, try plugging in a different video cable, like the one from your TV, that you know works. If that cable connection produces an image instead of a full blank screen, it’s time to get a new computer cable.

Your monitor display might be defective or set to the wrong source, which can also lead to a black screen. Try connecting to a different display if you have one. Or, move from your monitor to your TV (or vice versa).

The blank screen might be caused by a mismatch between your monitor and your resolution. For example, an optimized gaming PC might not work with a projector that can’t display the high resolution. If your Windows 10 PC shows a “boot error” when connected to a projector, try hooking it up to a regular monitor. If the regular monitor displays images normally, the root of your problem is likely a very low resolution, which the projector can’t display.

Sometimes, external hard drives, USB connections, Wi-Fi antennas, or VR headsets cause issues during boot. If your laptop screen is black upon startup, unplug everything not necessary for your PC to work — leave only your monitor, mouse, and keyboard plugged in and restart your computer.

On a bigger desktop computer, try removing all unnecessary components, such as sound cards and extra RAM sticks. If that doesn’t work, you can also switch out the graphics card and upgrade your RAM completely.

BIOS is the core program that runs older PCs, while UEFI runs newer models. BIOS/UEFI regulates basic hardware configuration and makes sure the operating system launches.

If you’re getting a black screen of death, try reverting to the default settings. Here’s how to reset BIOS/UEFI: Turn off your PC, then hit the power button to turn it back on. Immediately during startup, you’ll get a prompt to hit a certain key to enter setup (usually F2 or the DEL key). Hit that key repeatedly.

Find an entry that says Load defaults (or Optimized defaults or something similar). BIOS/UEFI looks different depending on your device, but the general wording of the entry should be similar. Selecting this option resets everything back to default settings.

The BIOS/UEFI also controls how your PC starts up. Your PC could boot from a hard disk, a CD/DVD (e.g., rescue disks), a USB thumb drive (to install Windows), or even a floppy drive. In Boot Priority (or First Boot Device) settings, ensure the hard disk option is selected.

You can also check your BIOS/UEFI performance by running a CPU stress test. If your computer fails the test and causes the black screen of death, your BIOS/UEFI drivers might be outdated. You can easily update your drivers with one of the best free driver updaters on the market.

If your PC boots to a black screen, you should restart your PC several times. After doing this repeatedly, the Windows Startup Automatic Repair screen should launch automatically.

If the Windows repair doesn’t work, you need to create a bootable Windows 10 drive, plug it in, and use the disk-boot tip above to make sure your PC boots from the USB drive.

Hit Next, then wait for Windows to restore all necessary files and return things to working order. In some cases, you might need to reinstall an application or an update that you installed after the restore point and before you got the black screen of death.

Windows Safe Mode launches your PC with the minimum amount of drivers or programs running, which will help you avoid a black screen. Safe Mode means only Windows launches — eliminating any interference from unnecessary programs or drivers.

To boot into Safe Mode, follow the steps above to launch the Windows Repair tool. This time, click Startup Settings. If you don’t see that option, click See more recovery options, then click Startup Settings.

Then, turn off all startup items using the Task Manager. Right-click your taskbar, select Task Manager, then go to Startup. Turn off everything in this tab by right-clicking each item and selecting Disable.

Now, reboot the system normally. If the black screen is gone and everything is working, reverse the options above one by one. Enable one item in Task Manager, reboot, and ensure everything works. Then, repeat the process with the next item on the list. This will help you identify the program preventing your system from rebooting.

As mentioned above, a faulty device driver can cause an unbootable system. To fix this, uninstall any device drivers that could be a problem. Right-click Start and select Device Manager.

Go to the problematic device driver (usually drivers like display adapters, network adapters, or sound, video, and game controllers). Double-click the entry, such as NVIDIA GeForce GTX 1650, go to the Driver tab, and select Roll Back Driver. Click Yes to confirm.

If you want to update your drivers immediately and keep them updated automatically, get AVG Driver Updater and run a free scan. AVG Driver Updater’s easy-to-use dashboard will help you identify and update your outdated or faulty drivers, fix lingering driver issues, and get your computer working optimally again.

If the black screen of death happens after you log in (you enter your password and then everything goes blank), you can still find the cause of the black screen using one of the solutions below.

If you see a black screen after login, something is affecting your Windows operating system while it’s trying to load your desktop and icons. Usually, it’s an application that’s loading automatically. To disable it, press the Ctrl + Alt + Delete buttons simultaneously, and select Task Manager.

If the black screen prevents you from getting to Task Manager, follow the advice above on how to boot into Safe Mode. In Task Manager, go to Startup and disable every item. Reboot your computer, and check that everything works normally.

The program explorer.exe (Windows Explorer) is responsible for loading your desktop and icons. If that program isn’t loading, then Windows Explorer isn’t running automatically like it should after login, and all you’ll see is a black screen with a floating cursor.

On the right side of the screen, double-click Shell. Check that the Value data section reads explorer.exe. If this field is empty or something else is there, enter explorer.exe.

If something else is written in the Value data section, it could be a virus, malware, or some other potentially unwanted program. To find out, Google the name of the program and do some research. Even if your search doesn’t turn up any information, you should run a virus scan immediately.

A strong antivirus program like AVG AntiVirus FREE will scan your machine from top to bottom to find any malicious code. Then, it will delete the malware and set up defenses to detect and block any future signs of trouble.

If your computer screen keeps going blank seemingly at random, the cause of the black screen of death might be your graphics driver. Make sure to update all AMD, Intel, and NVIDIA drivers regularly so that your graphics card works properly. Check out our detailed instructions on how to update your graphics drivers and our guide to monitoring GPU performance.

If your PC is connected to multiple monitors or even a VR headset (which Windows identifies as a monitor), you can accidentally hit the wrong button and switch your output to a screen that’s off. When you see a blank screen, hold down the Windows key on your keyboard and press P. This shows you the possible display modes, and allows you to switch.

Hopefully, this guide has helped you solve your black screen problems. If all else fails, you may need to reinstall Windows from scratch, because the issue is likely more serious or beyond fixing. Otherwise, keep your system fresh by maintaining it on a weekly basis to help prevent issues like the black screen of death.

To keep your machine clean, optimized, and running as smoothly as possible, use AVG TuneUp for PC. AVG TuneUp’s Automatic Maintenance feature tunes your machine weekly, while its Sleep Mode feature disables unnecessary applications. And the built-in Software Uninstaller gets rid of apps that could render your system unbootable. Try AVG TuneUp today and say goodbye to Windows black screen issues.

Are you using a Windows 10/11 laptop but the computer screen goes black randomly? What do you do when your laptop screen goes black? Laptop screen black is an annoying thing but don"t be worried. Here, this post is written for you to fix a laptop black screen (2 cases) to run the computer smoothly.

According to users" feedback, computer getting a black screen is a common issue. Some users have reported that the black screen doesn’t always occur. However, when it does, the laptop screen goes black for a second; then 5 seconds later, it happens again. It can even repeat several times.

Perhaps you are experiencing a random PC black screen that can bother you a lot since there is not any error code or message giving you an idea where to start troubleshooting. Sometimes, you meet the situation - laptop screen black but still running/on.

An unexpected black screen can happen on Asus, Lenovo, HP or Dell laptops in a number of scenarios in Windows 10/11, which may stem from hardware issues and logical faults - for example, a connection problem with your display, power supply, hard disk, internal memory, graphics card, virus attack, mistaken operations, software incompatibility and more.

Tip: Sometimes you may receive a black screen when booting Windows rather than computer screen goes black randomly during use. In this case, you can read this post - Here Is the Way I Fix Black Screen Error When Booting Windows to find solutions.

No matter which method you use to fix the issue of the screen goes black randomly, in order to ensure your data security, we strongly recommend backing up your important files first of all since data loss may happen at any time and anywhere in case of a random black screen.

If the laptop screen keeps going black, you might be unable to enter the computer desktop. Then, you may ask: how can I back up my files in the event of an unbootable laptop? Actually, it is easy as long as you use a professional Windows backup software for Windows 11/10/8/7.

Here, we suggest using MiniTool ShadowMaker Bootable Edition to create a file backup when the screen goes black randomly. First, you need to use the Trial Edition of this software and create a bootable disc or USB flash drive by using the Media Builderfeature to back up files in WinPE.

Tip:If the laptop screen keeps going black for a few seconds but is able to go back to normal for a little bit allowing you to reach the desktop, you can directly back up files with Trial Edition rather than Bootable Edition.

Step 2: Then, this backup software for Windows 11/10/8/7 will run. Just go to the Backup page where you can view all system related partitions are selected in the Source section.

Here, your purpose is to back up files before fixing the random laptop black screen, so you need to manually choose what you need to back up. Just go to the Source module to enter the following interface, click Folders and Files and choose the significant files you want to back up in the pop-up window.

Step 3: Next go to the Destination module where some options are offered for you to choose. Just select one to store the backed up file image. Here, it is recommended to select an external hard drive or USB drive.

Tip: In addition to using MiniTool ShadowMaker for file backup, you can choose the Windows data recovery software, MiniTool Power Data Recovery, to restore files from the laptop with a black screen. This article - How Do I Solve Windows 10/11 Booting to a Black Screen with Ease shows you more information.

Right now, it is time for you to fix the random laptop black screen problem after you have backed up or saved your important data. Go to the next step to find the solutions.

As mentioned in the first part, your laptop screen may get black due to many reasons. Here in this part, we will show you the different solutions to laptop screen black but still running/on due to different cases: hardware issues and software issues.

The most common and critical hardwares that can cause laptop black screen are the power supply, liquid crystal display, memory bank, hard disk, motherboard, etc. So it is necessary for you to troubleshoot these one by one.

1. First, check your power supply. Sometimes, for a laptop, if the power itself has a problem, it is possible that the screen goes black even though plugging in an external power supply.

In this case, you can choose to remove the power from your laptop and plug in an external power supply. If the Windows can boot up, perhaps the internal power is corrupted. Just go to buy another to replace it.

2. If the power indicator is on all the time and the external power is plugged in properly, then a random laptop black screen is not caused by the power. So you need to carefully check the cooling fan port to see whether there is wind and check if the hard disk indicator light is on.

3. If there is no problem, restart your laptop and hear if there is a continuous beeping voice. If yes, perhaps the memory stick is loose. Just plug it back in.

4. Next, check your graphics card or liquid crystal display. Connect the external monitor to the external display interface of the laptop, restart Windows OS and see whether the external display can work normally.

If yes, the motherboard, CPU, hard disk, graphics card, and memory don"t go wrong. And perhaps it is the liquid crystal display that leads to the issue laptop screen keeps going black. And then you need an after-sales service to fix the displayer.

If the external displayer doesn"t show anything, the motherboard or graphics card may be broken. Also, you need to ask an after-sales service for help.

5. Sometimes, the laptop temperature is too high; in this case, if you often play games despite the heat dissipation performance bot being good, as a result, the screen goes black randomly due to the graphics card temperature being too high.

Check your graphics card to see if it"s burned out. If not, please clear the dust thoroughly, reclean the exhaust system, apply silicone, and replace the fan.

This way is an easy solution to laptop screen black but still running. Just use the Windows logokey +Ctrl+Shift+B keyboard shortcut to wake up your display. If Windows is responsive, a short beep will sound and the screen will blink or dim when Windows attempts to refresh the screen.

Step 1: If you are unable to see anything on the screen due to a black screen, restart your PC, when the blue Windows logo appears, press the power button and reboot. Repeat these steps several times until Windows 10/11 automatic repair is triggering.

Some of you report the issue - the computer screen goes black but computer still running. For example, you are listening to music or playing the games, but only the screen becomes black while the voice is still present. In this case, you can take the graphics card driver into consideration.

If the video driver isn"t working properly, you can uninstall it in Safe Mode, and then let the operating system reinstall the driver automatically in the process of a restart.

Step 2: Expand Diskpay adapter, find your graphics card driver and right-click on it to choose Uninstall device to fix laptop screen goes black but still on issue.

Note:To remove the driver from your laptop, you can also select the Delete the driver software for this device option. Sometimes, this is recommended, but note that if the operating system fails to find the driver online, you"ll need to download a correct driver for your video adapter from your laptop vendor"s website.

Perhaps the screen goes black automatically or turns black every minute, but can go back after moving a mouse. In this case, maybe it is due to the power setting of your laptop.

Tip:If your laptop screen randomly goes black, but it can still enter the desktop Windows, you can also go to Control Panel > Power Options to edit the plan settings, for example, never turn off the display and never put the computer to sleep.

Sometimes viruses can cause the screen to go black. If you haven’t installed antivirus software on your laptop or the installed program isn’t powerful enough to block the viruses or malware, viruses may attack your laptop.

To scan and remove viruses, you also need to boot in Safe Mode with Networking, then run the installed antivirus program or download one online, and next perform a full scan of your Windows system to fix laptop screen black but still running/on.

Right now, all possible ways to fix laptop black screen are shown to you. If your screen goes screen randomly, please try the above solutions to troubleshoot.

But firstly, you should use MiniTool ShadowMaker to back up your important files since the random black screen may lead to data loss due to all possible causes of the laptop turning black.

On the other hand, if you have any question regarding our software or any method to repair black screen on your Asus, HP, Lenovo or Dell laptop, please send an email to [email protected] or leave your idea in the following comment part.

This post shows 8 solutions to fix the issue of having no display while the PC is turned on. It will also introduce a piece of professional file recovery softwareto retrieve lost data - MiniTool Power Data Recovery.

In PC-related forums, we can see there are a lot of users who ran into the issue of "Computer starts but screen remains blank". However, not many people know quick and effective ways to fix this.

Don"t worry. In this post today, I will show you not one but several suggestions that may help you get rid of this annoying "Computer turns on but no display on monitor or keyboard" issue. You can try each of them until you get rid of the error.

If your computer starts but the screen is black, you should first make sure your monitor is working properly before you begin more complicated and time-consuming troubleshooting.

It"s possible that your computer is working fine and your monitor is the only problem. If not, keep reading to find other solutions to fix this issue.

Sometimes, your computer will appear to "not be on" when it"s just having problems resuming from either the Standby/Sleep or Hibernate power saving mode in Windows, resulting in your computer is turned on but having no display on the monitor or keyboard.

Tip: While in power saving mode, you can hold the power button down for 3 to 5 seconds to completely power off this computer. After that, turn on this PC to check whether it can boot normally.

If the input voltage for the power supply is not correct (based on your country), the issue of “PC turns on but no display” may occur (You might be interested in this post: What Is a Power Supply Voltage Switch?)

If this switch is wrong, maybe your PC wouldn"t power on at all. Therefore, an incorrect power supply voltage might prevent your computer from starting properly.

If your computer is still having no display even after checking the monitor and verifying that your PC has full power cycled, you can try booting into safe mode and then repairing Windows either using System Restore/Automatic Repair or resetting your computer.

However, sometimes, Windows Automatic Repair not working issue will happen. (For more details about this issue, please check this post: How to Fix "Windows Automatic Repair Not Working"). Thus, most users will try resetting the PC. Resetting is usually a "magic" fix to problems like the PC turning on but no display.

Tip: If this method solved your issue - the computer starts but the screen remains blank, make sure any future changes you make in BIOS are completed one at a time so that when the problem returns, you will know which change caused the issue.

Now, you can try resetting the memory modules to fix the "PC turns on but no display" issue. Remove the memory module from the memory slot, and then put it back into the slot to get a better connection so that the computer can recognize the memory.

If your computer beeps and does not start, there might be a more serious hardware issue. Now, you"ll probably need to seek professional help from a computer repair service or your computer manufacturer"s technical support.

Try disconnecting all devices and peripherals like the mouse, external hard drive, speakers, printers, scanners, etc. from the computer. Then, try turning on your computer again.

Sometimes, the VGA/HDMI port on the computer could be damaged or bent if a cable connected to it wasn"t properly taken out. Additionally, some people might try to connect a cable to a connection that doesn"t match, which can also end up damaging the gold or silver connectors inside the port.

Professional data recovery software is designed to serve people who have trouble booting up the Windows operating system. Among the most popular software in the market, MiniTool Power Data Recovery can help you effectively recover lost data when your computer runs into any problems.

To recover data from an unbootable computer. First of all, you need to create a bootable USB drive using the MiniTool Media Builder function of MiniTool Power Data Recovery. Then use that bootable data recovery tool to scan and recover lost data.

Step 3: On the home page, click the Scan Settings icon in the left menu bar to set up what type of files you want to recover before scanning. Then select the target drive to scan, or you can go to Devices to scan the entire device thoroughly for desired data.

If there are a lot of found files, you can use the Filter function configured in MiniTool Power Data Recovery to filter out unwanted files by file type, file size, file category, and modification date.

Should you have any questions regarding data recovery using MiniTool Power Data Recovery, please send an email to [email protected]. We will solve it as soon as possible.

Computers are an essential part of our modern lives. Be it a custom-built PC or a personal laptop, they provide seamless solutions for many of our needs, like online shopping, web-based classrooms, virtual meetings, and so much more.

That said, many forget that computers require regular ‘check-ups’ too, done mainly by undergoing scheduled scans or running performance-based apps to evaluate their overall condition. Though some might take this lightly, a compromised computer will not work as efficiently as before and, in certain cases, can lead to the dreadedblack screen of death.

Simply put, a black screen of death is when acomputer is stuck on a blank, black screen. The commands or button prompts do not work, and the PC becomes unresponsive.

There are many reasons why this can happen, usually due to system errors that conflict with the protocols of a computer’s operating system (OS), causing it to malfunction. This forces a hard PC shutdown, which might affect its health if prompted too often.

In worst-case scenarios, constantly forcing a computer to shut down can lead to file corruption or hardware damages, which are primary indicators for you toconsider buying a new laptop/desktop. Other minor issues can also occur, but different factors cancause computers to slow down, so a complete system diagnostic is usually the best way to identify problems.

If your computer consistently freezes at a black screen, you should identify the main issues immediately before any long-term harm can be inflicted on your PC.

Most of the time, a computer black screen occurs due to recent changes made to the PC. Check if it’s one of the following reasons that’s making your laptop screen black:

Sometimes, a black screen occurs due to an interrupted connection between the computer and its display monitor. This often happens to desktop users accidentally dislodging the cable from its proper port, either on the computer case, the monitor itself, or both.

A faulty display device or video adapter can also prevent a computer from displaying images, prompting a black screen. This is often the case when the PC produces sounds normally but cannot project any visuals.

Adisplay device is an external apparatus that produces visual output, such as an LCD monitor. On the other hand, avideo adapter is dedicated hardware- such as a graphics card - that creates those images before sending them to a display device.

A complete system update or new software installation can also force a black screen error. This usually happens due to conflicting commands or coding that might disrupt the computer’s main programming, interrupting some critical processes as a result.

The ideal fix can be applied by identifying the most likely causes of the computer’s black screen prompt. This is important because some fixes require tweaks to be made to the computer’s system, including the BIOS (Basic Input/Output System), depending on the issue.

Consider external causes first, such as a damaged display cable, before exploring technical possibilities. With that in mind, here are some possible ways for you to resolve a frozen black screen on a computer:

If the computer freezes at a black screen again, the last resort is to forcibly shut down the PC by pressing and holding the computer’s power button for around 10 seconds.

If it’s still stuck on an empty, black screen, acomputer restart inSafe Modewill be required to safely revert the display adapter’s driver to a previous version.

After a couple of forced shutdowns - due to failure to boot up properly after getting stuck at a black screen - the computer will automaticallyenter itsAutomatic Repairphaseduring the next restart.

In Automatic Repair, users can also reset the computer to its basic state or opt for other repair actions instead of System Restore, such as Startup Repair or System Image Recovery, if necessary.

After failing to start multiple times, the desktop/laptop will automatically enter theAutomatic Repairscreen on the next boot up/restart from a manual shutdown.

It is hard to know which black screen fix is the right solution for your PC without identifying its probable causes first. In certain circumstances, users might even be forced tomake changes inside the computer’s BIOSinstead, which can be intimidating for some.

Acomputer boot by using a USBcan also be performed, especially if the PC still fails to resolve its black screen issue. However, it might be best to consult a professional technician to avoid risking damage to the computer.

Prevention is always better than cure, so be careful when downloading third-party files or apps that might seem suspicious. If possible, always install new programs directly from the official source, and back up your computer regularly to safeguard important folders from being corrupted.

Dell recommends ensuring that the device drivers and BIOS are up to date using the SupportAssist application for optimal video performance and to help resolve common video-related issues.

NOTE: When SupportAssist does not show up in the search results, go to the SupportAssist for PCs and tablets page for information about downloading and installing SupportAssist.

To learn how to manually download and install a device driver such as Chipset, Video card (GPU), and Monitor driver (if required, most monitor drivers are delivered automatically through Windows Update) on your Dell computer, see the Dell knowledge base article How to Download and Install Dell Drivers.

We must verify whether the problem is the display screen of the laptop, video card (GPU), or video settings on the computer. A straightforward way to identify this is to connect the laptop to an external monitor or TV.

If the issue persists on the external monitor, it may be an issue with the video card (GPU) or video settings and not the laptop LCD panel. Go to verify display or video issues in Windows Safe Mode. Otherwise, go to the next step.

Performance issues may occur if there is any damage to the LCD screen. The display may stop working, work intermittently, flicker, display horizontal or vertical lines, and so on, if there is damage to the display screen.

If you notice a physical damage, contact Dell Technical Support to learn more about repair options that are available in your region. If there is no damage, go to the next step.

Dell laptops have integrated diagnostic tools that can determine if the screen abnormality is an inherent problem with the LCD screen of the Dell laptop or with the video card (GPU) and computer settings.

When you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry images, horizontal or vertical lines, color fade, running a diagnostic test on the LCD helps identify if the issue is with the LCD panel.

Press and hold the D key and turn on the computer to enter the LCD built-in self-test (BIST) mode. Continue to hold the D key until you see the entire screen change colors.

If you do not detect any screen abnormalities in the integrated self-test mode, the LCD panel of the laptop is functioning properly. Go to the Update the video card (GPU) driver, monitor driver, and BIOS section.

If you notice any abnormalities in the LCD built-in self-test mode, contact Dell Technical Support to learn more about repair options that are available in your region.

Windows Safe Mode does not load any drivers, startup applications, third-party services. This will help us identify if the issue is related to the operating system, video settings, device drivers, or third-party software. To learn how to boot your computer into Safe Mode, see the Dell knowledge base article below based on the operating system that is installed on the computer:

Windows updates can support your Windows operating system in many ways. Windows updates can solve specific problems, provide security patches and protection from malicious attacks, or even add new features to the operating system.

Display settings like brightness, refresh rate, resolution, and power management may affect the performance of the LCD screen on your Dell laptop. Changing or adjusting the display settings can help resolve several types of video issues.

NOTE: Depending on the model of the Dell laptop, the shortcut keys to adjust or change the brightness may differ. See the User Guide or User Manual of your Dell laptop for model-specific information.

If you find that the Dell laptop is unresponsive to touch, touch stops working entirely, or other touch-related issues, you can try some common troubleshooting steps to help fix the touch-related issue.

Stress Test can thoroughly diagnose the video card (GPU) on your computer and report any potential hardware problem. Running a stress test on your computer can verify if the hardware components are stable and thus reliable.

System Restore is an integrated Windows tool that is designed to protect and repair the operating system. When something goes wrong with your computer, System Restore must be used before you try to restore the operating system to factory default settings.

If the diagnostic tests on the LCD panel and the video card (GPU) passed, it is most definitely an issue that is related to software that is installed on the computer. If the above troubleshooting steps did not resolve the issue, you may try to restore the computer to factory default settings as a last resort.

WARNING: Restoring or resetting the computer to factory default settings will erase all personal data on the computer. Back up all important data like documents, images, music files, spreadsheets, videos to an external hard drive or a cloud-based backup like Microsoft OneDrive.

Dell computers are built with a small amount of hard disk space that is reserved for reinstalling the operating system. This method is the easiest way to restore the computer to factory condition. The restoration process deletes all user data from the computer, so be sure to back up all your files before starting this process.

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Your screen remains black after turning on the PC? This is very frustrating, and you’re certainly not alone. Many Windows users are reporting this issue. But the good news is that you can fix it. Here’re 6 fixes to try.

If all you see is a black screen after pressing the power button, try pressing the power button for 10 seconds to force shut down your PC, then turn it on. Doing this repeatedly for three times, the Windows Startup repair should launch automatically.

If you boot into Automatic Repair, select Troubleshoot> Advanced options > Startup settings > Restart > Safe Mode with Networking, then follow the instructions below to see how to fix potential issues with your system.

There are many factors that can cause Windows booting failures, like corrupted or missing Windows system files, registry, and more. To see if this is the core issue for you, you can run a system scan with

3) You can review a summary of the issues detected after the scan is finished. Click START REPAIR to start the repair process. This requires the full version – which comes with a 60-day Money-Back Guarantee.

If your monitor won’t turn on, unplug the power adapter of your monitor, and then plug it back into the power outlet. If the problem still exists, you need to bring your monitor to the repair shop.

A poor connection between your monitor and your computer might also be the cause of your problem. In this case, reconnecting the two devices is very likely the solution to your problem. Here is how to do it:

4) Check to see if your video cable is damaged. If the video cable is fine, reconnect your computer to your monitor. Or, if you haveanother video cableavailable, try connecting the two devices using the new cable.

Sometimes, certain peripherals connected to your computer may also cause the black screen issue. Try disconnecting all your peripherals to see if that’s the core problem. Here is how to do it:

If your computer boots correctly, that means that one of the peripherals you removed is causing your problem. You should reinstall each device back into your computer and test them each time. Then, you’ll find the specific device that causes your problem. (Replace the device once you’ve identified it. Or, consult the manufacturer of the device for assistance. )

This process will vary depending on different types of computers. If you don’t know how to do it, consult your computer’s documentation or seek professional help.

Improper BIOS settings can also cause your PC to boot into a black screen. To see if that’s the problem for you, you should reset your BIOS to factory settings. Here is how to do it:

Hopefully, this article helped! Please let me know which method helped you, or if you have a better idea on how to fix this issue. I would love your thoughts!

It is not a new fact that your computer would cause some sort of problem which could be related to both its hardware and software. Among the most recurring issues is the computer showing a black screen, no matter which brand of PC or laptop you are using.

In this article, we will discuss why such an issue occurs so regularly and how to fix them with minimal or no loss of data. Other than that, we will also show you how to recover your content, if data loss ever occurs.

There could be any number of reasons behind the sudden occurrence of the blank screen on your laptop. As discussed in the previous section, the problem could both be with the software and hardware.

Not only that, but the lack of compatibility with a recently installed program could also be the culprit behind that. It could also be related to the driver handling the graphics of the laptop. It is wise to check the graphics adapter of the laptop screen immediately to get to the bottom of the issue and solve it.

If you fee that the graphics adapter of the laptop screen is working fine and there is something wrong with the OS, then the best thing you could do is try the list of solutions stated below to fix the laptop blank screen problem:

Most of the time, the blank screen problem with your laptop occurs due to the sudden inability of the laptop"s charger to supply power to it. We recommend checking whether your laptop"s power supply is working or not. If the charger of the laptop is giving power, then the issue is not with the power supply, and you should jump on to the next solution.

If the laptop is still showing a blank screen, then you would have to perform a hard reset on the machine to see it working again. The hard reset procedure will clear every bit of information from your laptop"s memory without erasing any hard drive storage. It is important to disconnect every external device connected to the computer. Here is the method to perform a hard reset on the computer:

Every laptop comes with ports such as the HDMI port to allow you to use the computer on a separate and bigger screen to work. If you are still not sure whether there"s something wrong about your laptop"s graphic adapter, then the easy way to check it by connecting an external monitor with the computer. If that doesn"t work, then check out the next solution. But if this solution work, then you should consult a technician to fix the fault with the screen"s hardware

If your laptop is showing a blank screen, but the hard drive seems to be functional, then you could fix the blank screen issue by recovering the BIOS using the keypress combination. It is the method of recovering the last working version of the laptop"s BIOS. Here is the process:

If you lose any data stored inside the laptop after performing the solutions mentioned above or under any other situation, then that data is easily recoverable, thanks to the high-efficiency recovery rate of the

After installing Reoverit on your computer, run the application on the laptop. Once you see the interface, select the disk or folder from which you wish to recover lost content and click the start button to initiate the scanning process.

The scan will start immediately. You will have to only wait for a few minutes before Recoverit scans through gigabytes of storage space to find erased data. It will notify you as soon as the scan completes its job.

You can verify the files through Recoverit"s preview feature. Select the data you intend to retrieve and press the "Recover" button to finish the recovery process.

There is no direct solution to fix hardware failure other than consulting with a related technician. However, if the problem is with the software, OS, or the BIOS, that could cause the blank screen to occur, then the issue could be quickly solved with any of the five techniques that we had mentioned in the article.

Begin by checking the power on the monitor after you have removed the video cable and plugged the monitor power cable to another outlet. You can reset your monitor or check if there are error messages on your monitor which will give you an idea of how it can be fixed.

Start working on the Power settings by closely checking the Sleep and Hibernate settings, as well as "Display". Also, adjust your screensaver settings to change the Theme to one that doesn"t automatically set your screen timeout to one minute.

Put off your laptop for a start, then close the LCD screen. Disconnect all power cables from the laptop and remove the battery. Clean it and return it into its initial position, then return everything else. Do the same with the drives and memory module.

If you started up from macOS Recovery, you should see a utilities window that includes Disk Utility. Select Disk Utility, then click Continue and follow the steps in this article: