kdl-52xbr4 lcd panel replacement quotation

When Veronica and I were doing our addition, I researched the heck out finding a large screen LCD TV. I have always been a fan of Sony and found that, at the time, the KDL-52XBR4 was getting rave reviews for picture quality. I searched around for the best price and I pulled the trigger. The reviews were correct, the picture quality is incredible. I wish that all was well two years and a few months later (out of warranty, of course).

Every person that I saw on the forums that were out of warranty basically got the bum’s rush. It sure is making me rethink my feelings about Sony. Those that were able to get a response from Sony usually got one that said that they would need to have a technician come to the house (at a charge) and diagnose the problem. Sony considers the UB1 and the FB1 as an integral part of the LCD panel and will not replace them (or sell them) separately.  When the technicians came and assessed the problem, the clients were told that they needed new panels to the tune of $2000 or more.

Before I start, I want to state, “IF YOU ARE NOT COMFORTABLE DOING THIS KIND OF WORK, HIRE A PROFESSIONAL.” I did the work and I didn’t have many problems but this is a piece of electrical equipment and you can get hurt. My tutorial in no way encourages anyone to do this replacement. DO IT AT YOUR OWN RISK!!!!

Remove the TV from the wall or stand and place it screen side down on a surface that won’t scratch the screen. I used our bed. There are screws (19) around the outer perimeter of the back side of the screen. Remove them all but remember this – some of the holes have two screws in them. One is larger than the other. Only remove the larger screws. There is no reason to remove the smaller ones. There  are also two screws on the panels that cover the inputs and two additional screws that are the same size as those around the perimeter. Make sure that you take those out. Be gentle pulling the back off and you know when you have missed a screw. Just go slow. One thing that I ran into cost me some time and that was my wall mount bracket that was secured to the TV with security screws. They take a special star tool with a hole in the center. I couldn’t find mine and had to buy one so that I could remove the bracket.

The UB1 is located under the panel that has the square black plate in the middle where the heat shield was but it can’t be removed just yet. Here is where I had trouble. I needed to remove the silver plate (UB1 secondary cover) below the heat shield and I couldn’t figure out how to do it.

They are very small Phillips head screws so you will need a small screwdriver for this. Now you can see the reason to remove the panel above the UB1. There are two connectors to the other board. They will have be be disconnected later. After the four screws are removed, gently hinge the panel up and towards the front of the TV. It is connected to the frame by a conductive tape but there is no reason to remove it. Just be careful!

This photo shows the connector on the left flipped up and the one on the right flipped down. You are looking at them upside down from the photo above this one. It was the easiest angle to get the shot. There are also two connectors on the other side of the UB1 that have to be pinched together from the outside of each connector and lifted up. There are two small screws on each side of the connector. Squeeze them together and lift up. Remove the one screw that holds the UB1 and remove the panel. Put the new panel in place and reverse the process.

I would like to warn you one more time, “IF YOU ARE NOT COMFORTABLE DOING THIS KIND OF WORK, HIRE A PROFESSIONAL.” I did it and I didn’t have many problems but this is a piece of electrical equipment and you can get hurt. My tutorial in no way encourages anyone to do this replacement. DO IT AT YOUR OWN RISK!!!!

Well, if it didn’t work, why did I post this? I wanted this to be easier for anyone that undertakes the replacement than it was for me. I am also not afraid to talk about things that don’t work out as I am about the ones that do.

We purchased a Sony Bravia KDL52XBR4 TV in December 2007. Two years later, the LCD panel needs replacing. Cost is $2,899.00. Purchase price of TV was $3,090.00. We got a lemon! I have notified Sony’s customer service twice and complained, but they told us we are responsible. Apparently, there has been a lot of this problem with several model TV"s with Sony as local authorized Sony repair companies in our Minneapolis/St. Paul area knew what the problem was right away when I described the problem. We aren"t sure what to do from here. I"m trying to get this info to the CEO of Sony to file a complaint.

Item is a 50" LCD projection television. Model # KDF-E50A10, manufactured in October 2005. Television screen shows hundreds of different colored vertical lines covering the entire screen. A faint picture can be seen behind the lines. The remote control does not work. Only the on/off works on the television itself.

A screen burn resulting to a panel problem. I have searched online about this product KDL46V3000 and which lots of people are experiencing this problem.Sony has not issued a recall for this product, but I want them to because fixing it will cost more than a new TV and the lines flashing are yellowish green lines on the side. The screen is split in half (bright and dark). Damage costs a lot to fix. The TV is defective on it"s own.

In December 2008, I received a Sony Bravia KDL37M400 television for a Christmas present. In November of 2009, when I turned the TV on, there was a picture and then I switched stations and the picture was gone and I couldn"t get it back. I returned the TV per the CS rep"s instructions. The next replacement I received (an older TV), worked for one day and then did the same thing as the original one did. I received a third replacement, which after 2 months did the same thing. The CS rep told me to send the TV back and it would be replaced again. I waited 3 weeks for the next replacement, which never came. When I called, I was passed to a technician, who asked me to try to turn on the TV. Much to my surprise, it now worked. He said that since it was working, they would do nothing. He also said I was the only person with this problem. Yesterday, the TV stopped working again. I kept trying to turn the TV on. Several hours later, the TV worked and is currently working. At some point, I know this TV will go off and I will have to replace it.

I purchased a 32" Sony Bravia LCD in the spring of 2008. Within the 1st year one evening, my picture got very dark and seemed to be in slow motion. I turned off the set and the next day, it was fine. A few months later, same thing happened. Since the problem would clear itself up, I wrongly assumed it was my cable. About 6 weeks ago, it happened again, but this time it never cleared up.

I called cable and they came out. There was no problem with the cable line. I plugged my 30 year old Zenith in and of course the picture is beautiful. I called Sony and told the rep exactly what was happening. He argued with me that it was my cable company’s lines. I kept trying to explain to him that I had the cable company come out, no problem. I plugged Zenith in, no problem. The Sony was the problem. The rep had a problem understanding the problem. I called back a few days later. A rep had me pushing many buttons on control and TV. Of course, nothing solved the problem. He told me I needed to take TV to a repair shop. I did and I paid $50 to find out that the LCD display is bad and to repair will cost me $700+.

I purchased a Sony KDL52XBR4 on Feb. 2, 2008. Now the LCD panel has gone bad. On Sony website, they offer to repair or pay customers back for the payment of repairs on all TVs of this model if reported and if owned TV for less than 18 months, since my TV lasted more than 18 months. Sony offered me a discount on a new TV with the price of $1,199.00 when I just paid $2,600.00 for a Sony TV that lasted little off 2 years. My problem is Sony knew about the bad LCD panels with this model and never notified customers who purchased these TVs. Now I am being held responsible to fix my TV when I could have been notified and had them to replace it.

We purchased a Sony Bravia LCD Digital TV (model number KDL-32ML-130) approximately in May 2008; and two days ago, we lost the picture. When I called Sony to see what they could do about this, they gave me all types of things to try. I"d already done everything they recommended as well as having our cable company come out to make sure it was not the cable. Still, no picture. Sony stated there was nothing they could do for me, except give me the name of a repair service that I could use at my own expense.

I bought a Sony LCD TV model KDL-46vl 130 in late 2007. About a month ago, (May,2010) a dark blurry line formed down the center of the screen with the left side of the screen being darker than the right. Long story short, a technician said the panel was shot and that it would cost $2,100.00 to repair. The set cost $2,100.00 to begin with.

I bought a Sony Bravia 46-in LCD TV model # KDL46S4100. I paid $1199.99 in late January 2009 from Walmart. I am now realizing it was a huge mistake! In Jan. 2010, less than a year from purchase, I started noticing green band across the screen vertically, and a double image. It"s not a constant thing, it can go an hour or so and not see it then it will happen for a while and go away. I guess that"s better than some of the issues I have been reading about. But I paid way too much money for this to be happening at all!

So I called Sony and made my first complaint. It was so hard to get through to the person I was talking to, I felt like they didn"t understand me and kept making it like it was a setting issue. Finally after several phone calls I got them to send a tech out. When he came out he brought a new Panel, as if they already knew what it was but were just trying to avoid fixing it. The tech said it was fixed and there was a very slim chance it would ever happen again. Two weeks later the same problem started. I called them right away and they said they would have to get the tech back out. He came out to do a factory reset, still didn"t fix it.

So now I have made a Repair Claim with Walmart as I purchased the Extended Warranty. And again I am getting the runaround! I have taken time off to be home and had techs not show up. One that came got my serial number for his paperwork and then left, and finally last week a guy came out and determined the panel needs to be replaced again! And now I am being told the part is on back order and they won"t give me a timeline or even a possible date in which it might be in. I am so irritated! I just want them to take the darn thing back and give me store credit or something! I will never buy a Sony product again!Read full review

My Sony Bravia KDL-46W3000 purchased 23 months ago and had service tech say LCD panel went bad and that Sony should replace it since it"s still a young TV. Funny how I read lots of other posting about same TV and same problem. I"ll be glad to join any class action lawsuit for this. I purchased a TV for 2100 dollars and it"s going to cost $1750 to fix or buy another Sony for $1200. Insane!

I purchased a 32 inch Sony Bravia LCD TV in October, 2007 at my local Best Buy. The purchase price was approximately $1,300 dollars. In Mid-May of 2010, the set failed to provide a picture, but rather a series of thin multi-colored lines. Shortly thereafter, the audio failed as well. I called Sony and they gave me the name of a local authorized repair shop. The diagnosis was that the entire panel had to be replaced. The cost of parts and repair was estimated to cost in excess of $700. This amount exceeds the cost of a comparable new TV if I were to purchase it at today"s price, which is approximately $500.

I purchased a new Sony KDL-46V3000 on Nov. 26, 2007 for $1,900. The set developed blurred picture on March 15, 2010 and was taken for service on May 7, 2010 at a local shop in business since 1938. It was determined that the LCD panel was defective and not worth repairing due to the cost. Sony has refused to accept any responsibility, since the set is out or warranty. It is obvious to me that Sony is making defective products, due to the extensive number of complaints and my personal experience. I will never buy another Sony product and will ask a local television station troubleshooter to televise this complaint to inform potential Sony buyer of their defective products.

I purchased a Sony Wega LCD 52 TV from Sam"s Club for $3000.00. I had the set less than 6 months when the lamp went out. Since then, I have had to replace a total of 4 lamps in this television. Since the lamp problem started, the television has developed blue dots on entire screen and large blue areas in three different areas on the screen. In addition to the $3000.00, I paid for the television. It has cost me another $800.00 to replace the lamps. It is obvious that this is a defective product that should have been recalled by Sony. Cannot help but wonder how many other consumers have been taken advantage of by Sony corp. We have bought Sony products in the past because we have gotten good service from them. But after all of these problems I will never buy another Sony product.

I had filled out a survey for Sony three weeks earlier like Sony asked me to and gave them a poor rating that they had earned. I knew that the Customer Service dept had it because they now have my e-mail address. No Company or person involved in this had my e-mail address. They knew that this stress was pushing me to the limit and I am not sure that they were intentionally trying to push me to cause me harm. The reason I also say that is because three weeks ago, Lee said that he was ordering the replacement and it would be two weeks. I called on Friday one week ago and they told me that it would be in my home this Tuesday. I called on Tuesday and found out that the TV had not been ordered. I was given a tel. # in Ft. Myers Fl. A Lady named Mary said also that the TV had not been ordered but she would order it. I thought this had finally come to an end. They even gave me a tracking # with DB SCHENKER CO.

We bought this TV in 2006 and it suddenly began to display lots of vertical lines in April of 2010. Sony was no help and suggested a repairman. Two of my neighbors then told me that their Sony LCD television either "blew up" or did the same thing ours did. One was the same age as ours and the other was 3 years old. All were pricey and we are all livid that Sony is so cavalier about our losses. Can"t we all file a class action suit? I told them I was going to put it in my front yard with a hammer and a sign, encouraging my neighbors to have a whack at it. We intend to video the proceedings and put it on YouTube with the public admonition that no one should ever buy a Sony product again. Anyone have a better idea?

We purchased a Sony Bravia KDL series 46-inch LCD TV less than 2 years ago. At 14 months old, I began to see lines across the TV until it warmed up. I called Sony and they had been run through troubleshooting which did not help. The TV would only do this occasionally so we lived with it. Four months later, the real problems started. The picture was dark and there was a shadow down the center. We finally called in a Sony authorized repairman. He said it was the LCD panel which should not go on a TV this young. The repair would be $2900.00 for the repair. The LCD alone was over $2700.00 alone. He suggested I call Sony. He felt terrible about it because the TV only cost about $1399.00 when we bought it. Sony took all the information and said they would see what they could do. It seemed hopeful.

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