canon lcd panel on top of camera quotation

***EDIT -- I was unable to ever speak with an actual technician regarding the repair. I did speak with multiple people on the 800 number and the best possible explination that I got was that it is likely that the whole top portion of the camera had to be replaced, including the top LCD screen, as Waddizzle said could be possible. I still did not receive a full explination. On my invoice it simply says that Labor = $590. There are no details online, even the letter that I received in the mail does not say anything other than CMOS scratched. The original problem isnt even mentioned anywhere on any repair details. I just paid it because its nearing a month since I sent the camera to the Canon Repair facility, and I need it back as I have a job coming up and it is my only piece of equipment at this time. I"m hoping it will be returned with a more detailed report of the work that was done so that I can have for my records and peace of mind, as this has turned out to be a mini nightmare. I doubt I will use Canon in the future though, since I could never get a detailed answer, online or via phone, and will likely make the switch back to Sony for my next upgrade/purchase. Thanks everyone for your input.

Has anyone had an experience with sending their camera to Canon for repair and the price being ridiculously high and/or other issues magically popping up once they inspect the camera? My 6dM2 stopped shutting off... everything on the camera worked fine, images were clear, all settings worked, etc, the off switch just was not working. I sent in the camera over 3 weeks ago with an exact, detailed description of the issue that I was experiencing. They came back with an original quote of $350+, saying that the LCD screen was not functioning. I had used the camera the day that it was sent off. the LCD screens were both working just fine. I decided to bite the bullet and just pay since they already had the camera and I didn"t want to take the risk of receiving it back in worse shape than it was sent. 4-5 days later, I receive an email stating that my payment was refunded and a new quote was available for my review....this one over $600!

*The services offered cover cleaning and maintenance of external components of the camera or lens, as well as the following internal components of the camera: image sensor, mirror (if applicable), and focus screen. If, upon inspection, additional services are necessary which require the camera or lens body to be disassembled or parts to be replaced, this will be considered a repair and you will receive a repair estimate. In this case, any payment made previously for the Canon Maintenance Service will be refunded. If you do not approve the repair estimate, repairs will not be made, your camera and/or lens will be returned to you and you will not incur any charges for Canon Maintenance Service.

Resolution Adjustment, and/or removing internal dust or debris of either the body or the lens are not covered under CMS. Autofocus adjustments and/or calibration of either the body or the lens are not covered under CMS. These services can be provided as a billable(chargeable) repair for each item.

Services available on eligible Canon Digital SLR/Mirrorless cameras and EF/RF lens models only, for residents of the 50 United States, the District of Columbia and Puerto Rico who purchased and use their models there. Canon cameras and lenses that are past their supported service life are not considered eligible products.

Failure or malfunction not related to the original estimate is not covered under repair warranty. If a failure is identified with your product during your requested Maintenance Service, the Canon Service & Repair Center will contact you to either request a copy of your proof of purchase to validate your Canon warranty (if not already provided) or, if your product is no longer covered by its Canon warranty, to discuss chargeable repair options (i.e. fixed price repair, repair limit or time & cost estimate).

Until a few weeks ago, I ignored the top LCD expect for battery checking. Then one day, I was shooting some long exposure bracketed images with a 10 stop ND filter that were about 4 minutes each using bulb. When using bulb, the back Live view screen goes black. I think that this reduces electronic noise for a cleaner exposure. Anyway, with the rear screen black, you don"t know how long you have to wait for the exposure to finish. I also sometimes forget whether I turned on Bulb Timer, and wonder if the camera is just going to continue the exposure forever.

I had the camera on a tripod very low to the ground. I happened to look down at the top LCD during one of the exposures and noticed that there was a timer. Now, I can see how long the exposure has been if I"m concerned about whether I set the bulb timer.

It"s just a little thing, but sometimes 4 minute exposures seem to last for days.