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Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit the following:
Choose one of the options below to have your iPhone X serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.
If your iPhone X has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.
Use our “Get an Estimate” tool to review potential costs if you get service directly from Apple. The prices shown here are only for screen repair. If your iPhone needs other service, you’ll pay additional costs.
Your country or region offers AppleCare+ for this product. Screen repair (front) is eligible for coverage with a fee by using an incident of accidental damage from handling that comes with your AppleCare+ plan.
The Apple Limited Warranty covers your iPhone and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters, spare cables, wireless chargers, or cases.
Are you having issues with your iPhone X screen not responding properly to touch input? Or seeing the screen respond to ghost touches? Read on for how to check if your iPhone X screen is eligible for a free replacement.
If your iPhone X has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.
Have a broken iPhone screen? Here are three iPhone screen repair options and how much each costs, plus a breakdown of whether you should fix it or sell it.
NOTE: If your iPhone is still under warranty, check with Apple to see if you can get your screen fixed for free. Here’s Apple’s warranty coverage checker.
You can replace your own iPhone screen with a little tech savvy and a bit of patience. The repair requires disassembly, however, so you shouldn’t attempt this fix if you’re not comfortable doing that.
Your best bet is to buy a complete screen assembly, which is a much easier repair than replacing just the front glass or digitizer. Expect to pay between $45 and $280 for a new iPhone screen, depending on your model, where you buy parts and whether you buy a standard LCD or premium OLED screen. Toolkits start at $5 if you don’t already have the necessary tools.
WARNING: This can be a difficult repair, especially if you aren’t experienced. Understand the risk of additional damage that could void any warranties and insurance policies.Rather buy a new iPhone? Save with these iPhone deals
You can find detailed step-by-step instructions on sites like iFixit and YouTube. Here are some example videos for the iPhone 12, iPhone 11 and iPhone X.
Don’t want to fix your own iPhone screen? You can opt for professional repair instead. Local repair shops can often replace your screen in a few hours, either in-store or at your location. Online mail-in repair services take longer, but they’re good options if you don’t have a local repair store.
Expect to pay between $119 and $520 for professional iPhone screen replacement, depending on your model and repair shop. Note that Apple’s own repair service tops out at $329 for out-of-warranty screen repair. Apple also uses OEM (original equipment manufacturer parts), while many repair shops use less expensive aftermarket parts.
Mail-in repair services like iFixYouri and My Broken Phone typically charge between $100 and $200, but they don’t always list pricing for every repair on their websites. Sometimes, it’s because they haven’t updated their service offering lately, especially if newer devices aren’t listed. Other times, they can make the repair, but it’s too uncommon to stock parts.
In some cases, the repair is difficult and likely to damage the device, so it’s not profitable for the company to offer it. Or, the required parts are so expensive it’s not worth fixing. Either way, if the repair you need isn’t listed on a repair shop’s website, it’s a good idea to contact them anyway to see if they offer it.
It’s a good idea to ask about warranties on parts and labor before you choose a repair company. You should also inquire about your service tech’s experience, credentials and quality of parts.Interested in a refurbished iPhone 12? See where to get it for less
Do you have iPhone insurance? If so, you can file a claim directly with your insurance company, who might offer a choice between mail-in, in-store or on-location repair services. Some companies will overnight a refurbished replacement iPhone rather than repair and return yours.
Expect to pay a deductible ranging between $29 and $149, depending on your model and insurance company. Here are some example iPhone screen repair deductibles.InsureriPhone Screen Replacement Deductible
Should you fix your iPhone screen or sell it broken? You can base your decision on how much your iPhone is worth broken versus repaired, especially if you plan to upgrade soon.
For example, at the time of this writing, an iPhone X 64GB on the Verizon network was worth $255 in good condition. Here’s a breakdown of its net value after different repair options.
Next, compare the net value after repair to what your iPhone is worth in broken condition. At the time of this writing, a broken iPhone X 64GB on the Verizon network was worth $110.
As the table shows, our example iPhone will have significantly more value if you repair it yourself or file an insurance claim through AppleCare+ or Verizon.
Of course, your decision depends not only on the value, but also how long you plan to keep your iPhone. If you intend to hold on to it for a few years, it’s cheaper to repair it than to buy a new iPhone.
After watching the associated video, I decided to order this screen replacement kit. I was not disappointed. It is well thought out and as Chinese products go, well documented.
This was not my first screen repair of a phone and to be honest I’m glad it wasn’t as even with the installation video and instructions there were a few times I had to improvise.
But on completion of my screen swap the results were fantastic. Nice vivid screen and no dead spots even to very edges. Face recognition works perfectly.
#2 As another reviewer mentioned getting the screen off is not as easy as video indicates. Even with the heat gun the provided picks simply would not budge the screen. I ended up carefully using the tip of an exacto knife to get one corner lifted ( if you do this you MUST be very careful to not go in to far and also to not go anywhere near optics or cables. I used bottom right corner ) and then the provided pick easily slipped in and I worked it around the screen.
#3 The magnetic pad is a nice touch as screws are very tiny and easy to lose. From past experience I used a large white poster board underneath on a square edged table with masking tape taped to the edge and sticking up 1/2”. Dropped scews several times and this setup made recovery easy.
#4 As mentioned reassembly with the tiny screws requires a deft hand, very good lighting and patience. The magnetic tips on the drivers are a mixed blessing.
#5 IMPORTANT. I Did the trial assembly as recommended and the phone did not turn on. According to instructions I had the battery at 25%. I followed the recommened procedures of cleaning and reinstalling cables and still nothing. I tried reinstalling original screen to see if perhaps I got a bad unit but this failed. I was about to give up hope when prior experience with Nicad batteries led my to try plugging the phone into the charger as I pressed the on button and voila! she fired right up!
Overall very pleased. This kit has everything you need except a heat gun. It’s professionally packaged and well thought out. I definitely recommend it if you are determined to do a self repair on an Xr.
How to fix the black screen of death problem on your iPhone? This passage will offer you 4 practical methods. hard reset your iPhone, fix via Passvers iOS System Recovery (avoid data loss), restore your iPhone in iTunes, and get iPhone screen repair service.
Case 1: "My iPhone 7 Plus screen goes black and won"t turn on after it was dropped. Though the screen is black, the phone is on because it still rings when somebody call. How to fix iPhone black screen of death?"
iPhone black screen is a commonly seen problem that you cannot turn on the device. Usually, the iPhone screen goes black when it comes across a critical system error which can cause the system to shut down.
Since the iPhone or iPad screen is unresponsive and black like the phone is dead, the black screen error is also called iPhone black screen of death. When you encounter this problem, don’t worry yet – below are 4 solutions to fix your iPhone which is stuck on a black screen, and they are easy to follow.
Why your iPhone screen is black and won"t turn on? Basically, it could be caused by hardware damage or software issues like a failed software update or system crashing. According to the root, the solution should be different.
Firstly, your iPhone could have black screen of death because of a hardware problem, for example, your phone screen is broken or damaged after the device is dropped or water drown. If that’s the cause of your iPhone black screen, unfortunately, it’s usually hard to handle the problem by yourself, so you had better take the phone to Apple Store.
Also, the iPhone black screen of death could be caused by a software problem, for example, a software crash can freeze your iPhone screen and make it turn black, which can be resulted from update failure, unstable firmware, etc.
Mostly, when you don’t drop your iPhone but it cannot turn on while still functioning or just keep restarting, this is due to a software problem. As for the software-related black screen problem,in the following parts we will provide 4 viable solutions to repair it.
Apart from the hardware or software issues, there’s also possibility that your iPhone screen turns black because of drained battery or a crashed app. Remember to have a check beforehand.
If that’s the case, just charge your iPhone or remove the app. If your phone is long time no use, you have to charge it for a longer time (usually more than 30 min) to see it function. And besides removing the glitchy app, you can also check for some updates. Anyway, the fix is easy, so we will not develop more here.
When your iPhone (or iPad and iPod Touch) has a black screen and unresponsive, you can hard reset the iPhone to troubleshoot black screen. It’s also an Apple recommended way to fix many subtle system error.
This solution is to fix the iPhone black screen of death using third-party iOS system recovery software. Because the way using iTunes (Solution 3) to recover your iPhone black screen will clear your data, this way is more recommended if you want to fix it simply and avoid data loss.
Passvers iOS System Recovery is a handy and powerful iOS system recovery program that can replace iTunes to fix common iOS system issues, including iPhone black screen of death, iPhone stuck in recovery mode, Apple logo, update failure, unresponsive iPhone, and etc.
The program can fix iPhone black screen with 3 different modes, i.e., Free Quick Fix, Standard Mode, and Advanced Mode, from quick troubleshooting to deep scanning. You are recommended totry from the free way firstto do the fixes. And in most situations, it prevents from erasing data on your device (except if you use the Advanced Mode).
Next, connect iPhone in black screen to PC via USB cable. The program will detect your device. If your iPhone can be detected, please choose "Free Quick Fix" to repair your phone. If you cannot select such mode, move on to the next.
Passvers iOS System Recovery also offers Standard Mode and Advanced Mode to repair the dead iPhone. Select Standard Mode if you don"t want to lose data. (Advanded Mode will deep scan your iPhone and erase all data.)
In this step, you need to put your device into recovery mode, just follow the instruction of the program to put your iPhone 6/7/8/X/11/12/13/14 or other iDevice into recovery mode.
The solution uses iTunes to fix iPhone/iPad that has black screen and won"t turn on. But you should be aware that all your data on the iOS device will be erased after restoring the iPhone with iTunes.
Step 1. Install the latest version iTunes on your computer. Launch the program. Then connect black screen iPhone to the computer with a USB cable that came with it.
If iTunes couldn"t recognize your iPhone, you can enter your iPhone into the recovery mode manually. Do the same way as when you try to hard reset your iPhone (
Step 3. Click Restore to restore the iPhone to factory settings. If you have an iTunes backup, the iTunes will prompt you to restore the backup to get back data.
However, the iTunes solution doesn"t work for some users. When trying to fix black screen with iTunes, some users get new problems: iPhone is stuck in recovery mode, iTunes couldn"t recognize your iPhone and throws error 9, error 4013, etc. One way is to fix in the DFU mode, but because it"s relatively complex, using a way without iTunes (
If your iPhone screen turns black after screen replacement or after the phone has been dropped/ water-damaged, the black screen of death is probably caused by hardware damage, especially when the iPhone screen is black but the phone is still on.
If you fail to fix iPhone black screen with the above methods or iPhone screen went black but the phone still works, you should get iPhone screen repair service from the local store. If your iPhone is still under warranty or under AppleCare plan, take the phone to local Apple store to get help.
For software issues, it’s hard to tell. If you have no memory that your phone has been damaged due to some reason, we recommend you try the fixes for software problems first: charge it for 30 min, identify some unstable apps, hard reset your iPhone, fix it with
Fixing your iPhone black screen of death will erase your data or not usually depends on the method you try. The most common methods like hard resetting will not cause any data loss. But if you try to restore your iPhone with iTunes, your data will be cleared.
Here are some points you can pay attention to:Keep your iPhone in a normal temperature. Your phone may turn into black screen when it’s too hot or too cold.
Backup your data. Sometimes you may need to restore or factory reset your iPhone to troubleshoot the problem, so back it up beforehand is always preferred.
After applying a new adhesive strip, the iPhone is again protected against dust and splash water, but it is not 100% waterproof.To ensure that the new adhesive frame fits properly everywhere, you must first remove all remaining adhesive residue on stainless steel and display frames.
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The iPhone X, released in 2017, is differs drastically from all of its predecessors. It was the first iPhone to boast a stunning OLED screen, the first to use Face ID, and the first to ditch the iconic iPhone home button for an updated continuous screen appearance. Despite its veteran status as a five-year-old phone, its modern appearance and high quality have kept it in demand as an original phone, a second-hand buy, a hand-me-down, and a refurbished model.
Like any smartphone, there are always a few issues that crop up over time. We’ve compiled a list of common iPhone X problems and collected a series of fixes to make sure your iPhone X works perfectly.
With a five-year-old phone, you can’t expect battery life to be quite what it was. That said, suspiciously fast-draining batteries can indicate a problem, so if you are really struggling with battery life, it’s time to engage a few mitigating actions.
Restart your iPhone entirely by holding the power button and a volume button at the same time until it powers down. This can fix some buggy processes that can sap your battery life.
Clean your connectors. Observe the port at the bottom of your iPhone and make sure it is entirely clean. If there’s dust or gunk build-up, use an isopropyl alcohol solution and something soft, like a cotton swab or paintbrush, to very gently clean it out.
If the error message persists, take your iPhone into the Apple Store for repairs. There’s probably some corrosion that distorting the inner pins and how they fit — this is especially likely if you got your iPhone X wet.
iOS 15 is the latest version of the iPhone operating system and every model of the iPhone X is compatible with iOS 15. When something goes wrong with the download, you should be able to fix it.
Check your storage. iOS 15 takes up 2.2GB of storage, and if your iPhone is packed with photos and files, there may not be enough room for it to install. You should see a notation when the iPhone does not have enough space to install an update. You can check storage by going to Settings >General > iPhone Storage.
Plug your iPhone into your charger and try again. Operating system installations generally need at least a 50% charge or direct connection to a power source.
If you’ve owned the iPhone X since its launch in 2017, chances are you’ve encountered lag and slowdowns in performance over the years. This is to be expected. Users on Reddit and Apple support forums have described many instances of both issues.
When your battery health drops under 80%, iOS automatically turns on Peak Performance Capability, which optimizes or reduces power consumption in exchange for longer-lasting battery life. You can turn this feature off by going to Settings > Battery > Battery Health > Peak Performance Capability > Disable.
The iPhone X’s speakers provide excellent audio quality, but they’re still susceptible to debris and dust. Reddit users have been complaining their iPhone X speakers sound muffled or can only be heard when switched to landscape mode. Before you do anything, make sure your iPhone is not set to silent mode, and that you have turned up the volume (seriously).
A dirty speaker may also be the culprit. Spray out any dust and loose particles in your speaker(s) with a compressed air duster. If you don’t have one, grab an unused toothbrush and brush out any excess material.
Some users have experienced problems with iPhone X charging. Threads at the Apple support forum describe the iPhone X refusing to charge at all, slow charging, or wireless charging not working properly.
You want to make sure that the fault doesn’t lie with your charging cable, charger, or charging pad, so start by testing it with another device, or test your iPhone X with a different charger.
A few iPhone X owners suffered from a touchscreen glitch that results in the screen reacting without being touched and sometimes in the screen not responding to touch properly. There are several threads at the Apple support forum about these issues, and Apple has acknowledged that some iPhone X displays “may experience touch issues due to a component that might fail on the display module.” While there are no longer free repairs on such an old phone, there are still ways to rectify the problem.
Clean off your touchscreen. To do that, first turn it off and unplug any cables. Then, find a soft, lint-free clothand dampen it with warm water. Start cleaning the touchscreen by wiping gently but firmly from one end to the other.
People have quickly gotten used to unlocking their iPhones with their faces, but it seems that Face ID does not perform perfectly for everyone. Face ID fails most often after a software update.
If nothing has worked, then take your iPhone X into an Apple Store or to an authorized service provider and ask for a repair. Apple has some testing procedures in place for this problem and it might require a rear camera repair.
We’ve seen a few reports at the Apple forums and the MacRumors forum about the iPhone X screen refusing to turn back on, refusing to turn off, or freezing up intermittently.
The first thing to try for a problem like this is a force restart. Press and quickly release the volume up button. Then press and quickly release the volume down button. Then press and hold the Sleep/Wakebutton until you see the Apple logo. Unfortunately, this might only be a temporary fix.
If there’s any visible damage, or you suspect physical damage from a drop or bump could be the cause, then contact Apple and take your iPhone into an Apple Store or authorized repair shop.
Shortly after the release of the iPhone X, Apple put out a statement about the OLED display used in the phone. The company noted that over time, “image persistence” or “burn-in” could appear. Burn-in occurs when a static image is left on the screen for a long time and gets burned into the display permanently. For example, if you leave your iPhone X screen on for quite a while sitting on the home screen, the icon of an app may get burned into the screen, so that you can see its faint outline when watching a video. OLED screens are often prone to the problem, but it’s not likely to affect most people.
Apple recommends you reduce the brightness on your phone. To reduce the brightness on your iPhone X, pull down on the right side of your screen to open the Control Center and adjust the brightness slider.
Turn on Auto-Lock. Since static images are much more likely to cause burn-in, you’ll want to make sure that your screen will turn off when you’re not using the phone. To turn on Screen-Lock, go to Settings > Displays & Brightness > Auto-Lock. Set your display to turn off after 30 or 60 seconds of inactivity.
Several users on Reddit have reported that the iPhone X stops working when they are out in cold temperatures. The problem typically only lasts a few seconds, though some have experienced a longer freeze-up. Some common-sense procedures can help.
According to an Apple Insider report, a handful of iPhone X users see a continuous vertical green line on one side of the screen — also referred to as the green line of death. The line doesn’t appear immediately after turning the phone on, but after being used for some time. Samsung, the iPhone X display manufacturer, had a similar problem with the Samsung Galaxy S7. This is a known hardware problem for which users are not at fault and for which there is no software fix. Luckily, it is not a widespread problem.
Some users have noticed a crackling noise when they use their iPhone X’s speakers at a higher volume. Many of these reports were seen among Apple forums, Reddit, and in the MacRumors forum. This problem is not widespread.
Breaking an iPhone screen is never a fun experience. While nearly every electronics repair store will help you fix your iPhone, the job isn’t free, and you could walk out with a much lighter wallet. So, here are all your repair options, plus the prices you can expect to pay for an iPhone screen replacement.
I’ll get one thing out of the way right now; Apple has a stranglehold on iPhone repairs. You don’t need to visit an Apple store to replace an iPhone screen, but the company goes out of its way to make other options less appealing. So, buckle up for a bit of disappointment.
You can even mail an iPhone to Apple for repair! Of course, snail mail is rarely necessary, because Apple offers its repair service through select “Authorized Apple Service Providers” like Best Buy. These “authorized” providers follow the same repair process as Apple, so you can receive quality service even when you don’t live near an Apple Store.
But Apple overcharges for repairs. If you don’t have an AppleCare+ subscription, you can expect to pay several hundred dollars for a screen replacement.
With an AppleCare+ subscription, these repairs cost just $29. I strongly suggest paying for AppleCare+ (which is between $3.99 and $13.49 a month) if you’re super clumsy or if you’re buying an iPhone for a child.
Bear in mind that these prices apply to all Authorized Apple Service Providers. If you wander into a Best Buy looking for a screen replacement, you’ll pay the same price that Apple charges at its stores. The benefit, of course, is that Best Buy and other authorized locations follow the same repair process as Apple’s “Genius Bar.”
One last note—some carriers, including Verizon, are happy to take broken phones for trade-in. Swapping your busted iPhone for a new device may be more cost-effective than paying for repairs at an Apple Store, especially if you own a newer model of iPhone.
If you’re just looking for a screen replacement, you can save money by avoiding “authorized” service centers. Third-party repair stores charge very little for screen replacements, as their prices aren’t dictated by Apple.
Every small business is different, so I can’t tell you what your neighborhood repair shop charges for an iPhone screen replacement. That said, their prices are lower than Apple’s, often by $100 or more. And because small repair shops like to build relationships with their community, they’re often willing to cut deals with first-time or repeat customers.
Unfortunately, only Authorized Apple Service Providers can order official iPhone parts. Some independent shops salvage official parts from other iPhones, but still, there’s a decent chance you’ll end up with an unofficial replacement screen. (Which isn’t a big deal for older iPhones, but unofficial screens for newer iPhones are much less durable than the “real thing.”)
Apple also likes to restrict some repairs at a software level. Performing certain repairs without Apple’s calibration tools (which independent stores can’t access) will actually disable features like Face ID. But this is only a problem with brand spankin’ new iPhone models—historically, Apple lifts screen repair restrictions a few months after each iPhone’s release. (You can now replace the iPhone 13’s display without consequence, for example.)
You can’t save money without putting in the work. Replacing your iPhone screen at home is usually cheaper than visiting an Apple store or an independent repair shop. And yeah, there are a ton of resources to help you get the job done.
The best resource, in my opinion, is iFixit. The gang at iFixit regularly publishes repair guides and sells replacement parts for popular products. You can even buy one of iFixit’s screen replacement bundles, which includes all the parts and tools you need to fix your iPhone’s broken screen.
But Apple doesn’t sell official parts to iFixit. So, you’re stuck using third-party materials. It’s a frustrating situation, as the only “official” at-home repair option is Apple’s Self Service Repair program, which stinks.
So, if you want to replace your iPhone’s screen at home, iFixit is still your best option. Just keep in mind that iFixit kits for newer iPhones are still a bit expensive, and in some cases, they may be more expensive than a visit to an independent repair shop.
For the past three years, Apple’s iPhones haven’t changed much. Or, at least they didn’t appear to on the outside: the iPhone 6, iPhone 6s, and iPhone 7 all maintained the same slim, aluminum-crafted design with a circular home button at the bottom. Each phone came in the same size options: a 4.7-inch standard model or a larger 5.5-inch version.
That’s finally changing with the iPhone X. The new iPhone, which starts at $999 and begins shipping on Nov. 3, represents the most significant design change Apple has made to the iPhone in years. Apple’s new flagship now has a 5.8-inch edge-to-edge screen that’s more vibrant than ever. Just above the display is a suite of new sensors and a depth-sensing camera that for, the first time, allows owners to unlock their phone just by looking at it.
Some of these capabilities may sound familiar, and rightfully so. Several newer Samsung phones already support facial recognition. And phones made by Samsung and others also include impressive displays that are nearly borderless. But part of the reason the iPhone X’s updates feel so radical is because they change the overall iPhone experience. Minor but crucial actions like navigating back to the home screen and closing apps are no longer consistent across all of Apple’s phones. After spending nearly a day with the iPhone X, here’s a closer look at what it’s been like to use it:
The iPhone X’s display isn’t just larger than that of the iPhone 8 Plus and Apple’s older phones: it’s markedly improved. This is the first Apple smartphone to use OLED technology rather than LCD, and it has a stunning 2,436 x 1,125 resolution display that supports HDR. That means the iPhone X’s screen packs 458 pixels per inch—more than any other iPhone. For me, HDR made the most meaningful improvement. Colors looked deeper and richer on the iPhone X versus the iPhone 8 Plus when viewing HDR-optimized content in Netflix.
But I did occasionally notice enhancements elsewhere too. For example, app icons on the iPhone X popped more evidently than those on the iPhone 8 Plus’ LCD screen. The display on Samsung’s Galaxy S8+ is tough to beat, but I’d say about on par with that of the iPhone X, except for one noticeable difference. The Galaxy S8+’s screen has more of a blueish hue to it, and that’s likely because the iPhone X includes Apple’s TrueTone technology, which is also present on the iPhone 8 and 8 Plus.
The most jarring difference the iPhone X’s bigger screen brings is the removal of the home button. Apple’s Touch ID-enabled home button has been at the center of iOS for years, functioning as a means of returning to the home screen, authenticating payments, launching Siri, and viewing the apps you currently have open. Getting rid of it means that core tasks like these need to be completely reimagined, which is exactly what Apple has done. Exiting an app to get back to the home screen now involves swiping up from the bottom of the screen. To access the Control Center, you must swipe down from the top right corner of the screen instead of up from the bottom. Viewing notifications requires a swipe down from the left corner of the screen. And the app switcher carousel can be triggered by swiping up from the bottom and pausing for a moment.
These gestures don’t take long to master, but shaking old habits certainly does. I found myself constantly reaching for a home button or swiping up from the bottom expecting to see the Control Center.
When Apple unveiled the iPhone X, I had a hard time understanding why a bigger screen and the ability to unlock your phone with your face would justify a $999 phone. But after spending roughly a day using it, I’m impressed with the clever ways Apple incorporated Face ID into iOS. Among the most useful features is the iPhone X’s ability to hide notifications on the lock screen until it knows you’re looking at the phone. If you receive a text, for instance, the iPhone X won’t show the actual content of the message until it detects your face. This also means, by the way, that a child or partner can’t surreptitiously read your texts on a lock screen…
Similarly, the iPhone X can dim your screen when it knows you’re not looking at it. Samsung has experimented in the past with similar features. It’s Galaxy S4 smartphone, for example, made it possible to scroll with your eyes without touching the phone’s screen. But that capability felt half-baked and didn’t offer much convenience, whereas the iPhone X’s is more polished and useful.
My biggest complaint about the facial recognition on other phones is that they’re not always accurate or quick. Based on my short time with the iPhone X, Apple’s new smartphone doesn’t seem to have that problem. Face ID recognized me quickly whether I was in a brightly lit office, in a completely dark room, or wearing sunglasses. That wasn’t so with Samsung’s Galaxy S8+, which couldn’t verify my face in the dark or while I wore shades. In normal instances, however, the Galaxy S8+ worked quickly and brought me right to the home screen when it detected my face. That’s one characteristic I appreciate over Face ID: Once the iPhone X recognizes your face, you still have to swipe up to get past the lock screen, which feels like an unnecessary extra step. Samsung’s phone also has a fingerprint reader on the back as an alternate means of authentication unlike the iPhone X.
Apple’s depth-sensing camera can be used for more than just unlocking your phone and authenticating payments through Apple Pay. It’s also used for a new iMessage feature called Animoji, which essentially maps your facial expressions to a 3D emoji. A far more useful and enjoyable use of the front-facing depth camera, in my opinion, is the ability to take Portrait Mode selfies. This means you can snap photos with the front-facing camera that will have a blurred background in order to make the subject pop. Take a look at the sample shot below.
Ultimately, I don’t think capturing more sophisticated selfies or unlocking your phone with a quick glance will be what makes the iPhone X appealing to most people. Customers who drop around $1,000 on a new iPhone have been waiting for a larger-screened Apple smartphone that doesn’t feel overwhelmingly large to hold. The iPhone X certainly solves that problem, although the buying decision comes down to a lot more than design and comfort. Camera quality and battery life are equally as important, which we’ll test in our full review.