newegg lcd panel broken pixel policy brands

We want you to be 100% satisfied with your purchase. So, Newegg will accept returns for monitor, TV’s, and display products with as few as one dead pixel within the product’s eligible return period, so you can shop displays with confidence.

That is not correct. There must be a minimum of 8 dead pixels to declare an LCD display defective and eligible for return. This information is provided to you on our web site and on the product"s page.

This is our detailed [LCD Monitor] Limited Non-Refundable 30-Day Return Policy. Products that state "This item is covered by Newegg.com"s Non-Refundable 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg.com within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item.

Newegg.com sells many products such as Notebooks and Monitors that feature LCD (Liquid Crystal Display) screens. Newegg.com adheres to the dead-pixel policy that is observed by the majority of our manufacturers. In order to declare any product with an LCD screen "defective" and eligible for replacement or refund through any applicable Newegg.com Return Policy, there must be a minimum of 8 (eight) dead LCD pixels.

Buying an LCD monitor these days is both easier and harder than ever before with much lower prices and wider selection. One thing that remains a mystery is how dead pixels are widely accepted as the norm by most manufacturer and retailer warranties. Some companies only accept exchanges or returns if the monitor has as many as 8 dead pixels, or some combination of dead and stuck pixels in certain formations. Apparently there is not enough consumer demand for perfect LCD monitors, allowing companies to get away with this for so long.

If you do demand a perfect LCD monitor with no dead pixels, there is hope. There are certain retailers that offer liberal return policies on monitors (and other items), allowing you to exchange if pixel problems should arise. Let’s take a look at some of them below.

Dell is actually one of the best places to buy LCD monitors due to their no-hassle 14 days return policy. If for any reason you are unsatisfied, you can return or exchange your order within 14 days. Because of this, they are an excellent choice for monitor purchases. Dell also makes many great monitors and often has low prices with coupon deals. I highly recommend checking out Dell when you are looking for a new LCD monitor, especially a Dell branded one.

A Canadian outfit, NCIX also has a US branch. You may want to compare prices on both of its sites to find the best deal depending on the exchange rate. The appeal of NCIX comes from it’s offer of a 0-dead pixel replacement policy known as express coverage that you can purchase for a small fee in addition to your order. This ensures that you get a monitor with no pixel defects or up to 3 exchanges with no shipping costs. Ironically, the only LCD monitor I’ve purchased without any dead pixels was one I bought from them with the guarantee and no exchanges.

While I am generally not a fan of shopping for electronics offline or at Best Buy, you can’t argue with their return policy. You can return or exchange a monitor within 14 days. I once bought a 21.3″ LCD with several dead pixels and exchanged it at Best Buy. Your experience and degree of hassle may vary depending on the store, however.

Surprisingly, Newegg, perhaps the best online store for computer parts, is one of the worst places to buy an LCD monitor. In order to exchange, a unit must have 8 or more dead pixels, which is higher than many manufacturer policies! Buy or research your other computer parts here, but go elsewhere for LCD monitors.

Before buying an LCD monitor, always check the return/exchange policy of the seller as well as the manufacturer to see what the dead pixel policy is. For most retailers, they will likely default to the manufacturer’s policy. The ones I have used in the past with luck include those described above. Some retailers may have written policies but also have excellent customer service. Amazon, for example, has been known to accept returns under circumstances not adhering to their written policies in an effort to satisfy the customer. You should always tread with caution as your mileage may vary.

Good luck getting it fixed. That black spot is a dead pixel, a malfunctioning electronic dot among the millions that make up a typical display. And manufacturers of

Sometimes they end up in your new notebook, as San Francisco engineer Rik Wehbring discovered a few years ago. The screen on his new Dell laptop turned out to a have a dead pixel.

Under Dell"s policy, which considers a screen defective only if it has six or more faulty pixels, Wehbring didn"t have a problem. To Wehbring"s eyes, he did.

Wehbring said Dell customer service told him he could send the screen in for repair, but he"d get a refurbished unit, and those were allowed to have as many as seven bum pixels. Instead, he took advantage of the company"s 30-day return policy and sent back his laptop, later using the refund to gamble on another Dell. The screen on the new laptop was fine, but the initial experience left a bitter aftertaste.

"The real issue is truth and language--broken is broken," he said. "They were trying to tell me I was silly for believing a dead pixel is a bad thing."

Dell spokeswoman Mary Fad said the company developed its dead-pixel policy to be brief and comprehensible to customers. But Dell can be flexible in interpreting it, she said, realizing that some dead pixels are more aggravating than others. "It"s something that"s a little subjective," she said. "We try to work with customers on a case-by-case basis."

Dead pixels are the result of flaws in the glass sheets that go into displays. Inevitable glitches in the manufacturing process mean that some pixels don"t illuminate properly--or at all.

John Jacobs, an analyst at research firm DisplaySearch, said the prevalence of bad pixels in consumer devices tends to change with the display market. When supplies are tight, gadget makers

"This issue is akin to buying a new car and being told that there might be a couple of dents in the body panels, or new eyeglasses and being told that the lenses might have some scratches on them."

It"s possible to make devices whose every panel is perfect, as shown by standards for industries such as medical-imaging devices, where one bad pixel can mean "they"re going to cut you open thinking that"s where the tumor is," Jacobs said.

The trick comes in figuring out just what your gadget maker considers to be a defective screen. Some manufacturers, such as Dell, set specific policies laying out how many pixels have to conk out for a display to be defective.

While Dell"s policy is relatively straightforward, some, such as those belonging to Acer and IBM, set complex formulas that distinguish between "bright dots" and "dark dots," the location on the screen and other factors.

Online retailer Newegg.com is one of the few stores that applies a uniform and widely publicized dead-pixel policy. Each LCD monitor listed on the site includes a reminder that the store will only replace if it has eight or more dead pixels.

"Not everybody"s forthcoming with that kind of information," said Jommy Gayoso, director of sales and merchandising at Newegg. "We believe customers are better off if they know what they"re getting into with a purchase."

"We"re seeing a shift toward zero defects," iSuppli"s Semenza said. "Several years ago, the manufacturers were basically saying that if there"s not three (dead pixels) in a row or a cluster, they don"t count--all these nitpicky things that put the risk on the consumer. It"s like saying that as long as three wheels work on your car, it"s OK. It"s clearly not something consumers want to hear, and the manufacturers are having to respond."

Ithaca, N.Y.-based Web developer Teri Solow said she appreciated the clarity of Nintendo"s policy for the DS. Even though the company basically promises

to fix any screen defects bad enough to annoy the consumer, Solow decided that the bum pixel or two on her player weren"t noticeable enough to warrant replacement.

"Dead pixels bother some people more than others, and I"m sure there are many people out there who would be much more upset at getting one dead pixel in their DS than I was at getting two," Solow said. "By giving everyone the option to get their screens replaced, Nintendo is ensuring that everyone who cares deeply about such things will end up happy."

Apple Computer employs a similarly vague policy for its PowerBook laptops, desktop displays and other products, saying an undetermined number of "pixel anomalies" are normal in such products, and Apple will decide when a problem is bad enough to warrant service.

Canadian filmmaker and comedian Andrew Currie said he learned of the policy when he bought a PowerBook a few years ago and discovered several dead pixels on the screen. The screen was replaced, but only after much haggling with Apple.

"I had absolutely no idea, and my first reaction to hearing the policy was, "Well, I never agreed to that!"" Currie said. "This issue is akin to buying a new car and being told that there might be a couple of dents in the body panels, or new eyeglasses and being told that the lenses might have some scratches on them."

DisplaySearch"s Jacobs, formerly a global supply manager at Apple, said the company"s pixel policy is designed to put the onus on consumers. "Basically, Apple has a policy that if you make a stink, they"ll replace it," he said.

Currie later bought one of Apple"s Cinema Display desktop monitors and negotiated with the retailer to make sure he eventually got one without bad pixels. He said Apple and other manufacturers would serve customers better by adopting zero-tolerance policies on bad pixels.

That"s not a bad idea, Jacobs said, given that most customers won"t notice or complain about one or two bad pixels. For those who do, a simple "we"ll fix it" policy like Nintendo"s ensures goodwill.

Semenza, however, said dead pixels will become more rare through a combination of improvements in manufacturing processes and market forces, especially as flat-panel displays proliferate in the home. "For TVs, any defect is unacceptable," he said. "If you"re asking somebody to pay $2,000 for a

Products sold by Newegg.com are supported by our Standard Return Policy unless otherwise indicated. Merchandise under our Standard Return Policy may be returned within 30 days of the original invoice date for a refund or within one year of the original invoice date for a replacement. All returns require an RMA (Return Merchandise Authorization) number. Because many companies offer additional factory coverage, you should contact the manufacturer directly for information regarding eligibility and specific Terms and Conditions.

Do not know if monitors are under that policy or not but they should be. Newegg CS is great but just make sure to look for any special warranty terms or any special nots about the return policy.

Products sold by Newegg.com are supported by our Standard Return Policy unless otherwise indicated. Merchandise under our Standard Return Policy may be returned within 30 days of the original invoice date for a refund or within one year of the original invoice date for a replacement. All returns require an RMA (Return Merchandise Authorization) number. Because many companies offer additional factory coverage, you should contact the manufacturer directly for information regarding eligibility and specific Terms and Conditions.

Do not know if monitors are under that policy or not but they should be. Newegg CS is great but just make sure to look for any special warranty terms or any special nots about the return policy.

The RTX 3060 bundle pairs a Gigabyte Eagle OC RTX 3060 with a Gigabyte 24-inch, 1080p flat panel gaming monitor. The monitor features a 1ms response time and a variable refresh rate of either 165 or 180Hz. The monitor also features AMD FreeSync Premium, which provides a smoother image at higher refresh rates without adversely impacting performance. You’ll find plenty of connectivity options with the monitor as well, including a pair of HDMI inputs, a single DisplayPort input, a 3.5mm audio jack, and a trio of USB ports for peripherals.

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Dell offers a Premium Panel Exchange that ensures zero "bright pixel" defects on Dell Consumer, Professional, UltraSharp, and Gaming including Alienware monitors.

Defective pixels do not necessarily impair the performance of the monitor. However, they can be distracting, especially if the pixels are in positions where viewing quality is reduced.

Unyielding commitment to quality and customer satisfaction has driven Dell to offer a Premium Panel Exchange as part of the standard limited hardware warranty. Even if one bright pixel is found, a free monitor exchange is supported during the limited hardware warranty period.

Premium Panel Exchange is available for Dell Consumer, Professional, UltraSharp, and Gaming (including Alienware) monitors that are sold with computers or as stand-alone units, with a standard 1-year or 3-year limited hardware warranty. Customers who purchase an extended warranty can also take advantage of this coverage during the limited hardware warranty period.

The 24-inch, 1080p ViewSonic VA2456-MHD has the best contrast ratio of any budget monitor we tested, with darker blacks that make for slightly better images in games, movies, or web browsing. This model’s color accuracy out of the box isn’t good enough for professional photo and video work, but it is good enough for anything else and better than that of many of the other models we tested. The VA2456-MHD has both HDMI and DisplayPort connections—most budget monitors have one or the other—a modern-looking design, and a stand that doesn’t wobble too much (though like most cheap monitors, it only tilts up and down). The built-in speakers aren’t great, but they’re fine for YouTube videos or your operating system’s bleeps and bloops, and ViewSonic backs the monitor with a three-year warranty and a decent replacement policy for panels with dead or stuck pixels.

If you don’t plan to get a monitor arm but still want to be able to adjust your monitor just right, the Acer CB242Y bir is a 24-inch 1080p monitor with a far better stand and a slightly worse screen than on the ViewSonic VA2456-MHD. This Acer monitor isn’t as color-accurate out of the box, and its contrast ratio isn’t as good—to the naked eye, its blacks aren’t as dark—but unless you’re viewing it side by side with another screen, looking at a test pattern, that isn’t a problem. It doesn’t include a DisplayPort (it has only HDMI), and it lacks internal speakers. But its stand is head and shoulders above all the other ones we tested, allowing for height adjustments as well as tilting, swiveling, and pivoting 90 degrees; most monitors in this price range can only tilt (and wobble). The CB242Y has a 75 Hz refresh rate, which makes scrolling and gaming look a bit smoother than on typical 60 Hz monitors, and it supports FreeSync, which helps to eliminate screen tearing and stuttering while you’re playing games. It comes with a three-year warranty, though Acer’s dead-pixel policy isn’t quite as good as ViewSonic’s.

I am writing a review specific to the Gigabyte M32Q which I on sale for $399. The price is currently $359 and it retails for $499. At the $400 price point, this display is a great all-arounder. I needed a display that I could use for both work and gaming. Therefore, I wanted a responsive IPG display (for brightness and viewing angles for work), fast pixel response times (gaming), and variable refresh rate for gaming. I also wanted built-in speakers. This display ticks off all of those boxes.

As an IPG panel monitor, it has a proper RGB sub-pixel layer. Text is sharp and crisp, or as sharp and as crisp as they can be on a 32" 2K display. The pixel density is equivalent to a 24" 1080P display. Some may prefer smaller pixels (27--28" screen size), but I prefer the 32" size for more immersive gaming. I don"t mind the slight pixelation of small text. 2K is also sufficient for split screen work and I"ve had no issues adjusting to it. I had previously used a 4K60Hz display, and though I still prefer 4K for productivity, the loss of resolution has not reduced my work experience, while it has actually improved gaming.

IPS displays do not have the same low black level as VA displays, so if you are used to console gaming on a mid to high tier OLED or VA HDTV, you will notice that black levels are not as dark on this display than they are on the higher contrast panels. That"s the limitation of IPS technology, unfortunately. Given that, the display shines in other ways that more than compensate for this limitation. It has a decently wide color gamut and gets decent SDR brightness. It"s HDR capability, however, is a little lacking. Some content looks great, but the panel seems to have a slightly high lowest level of brightness in HDR mode which means that some HDR content, such as dark content uploaded by semi-professional Youtubers, may seem too dim on this display. Some scenes will lose detail in dark areas of the screen (black crush). On the other hand, despite its low brightness (only HDR400 certified), bright specular highlights are noticeably brighter than SDR, and some HDR content does look "nice" on the display. It"s hit or miss, but given the price of the display, especially its sale price, I am satisfied. I would have paid a bit more for HDR600, but alas, they don"t sell one at a decent price point.

I got a monitor from them with 10 dead pixels. It"s an Iron-Egg item so no restocking fees. If I had never opened the box there would be no question. I thought about sending it back for a replacement but I"d have to pay about $25 shipping either way.

Some early Nintendo Switch buyers are complaining of dead or stuck pixels on the tablet"s display, according to a report in The Guardian about a fairly active Reddit thread. A pixel is considered "dead" if all or part of it never lights up at all, while a pixel or subpixel is considered "stuck" if it"s always lit up no matter what"s being displayed onscreen. Pixel defects can be annoying and distracting, but Nintendo indicates that it won"t be replacing these tablets under warranty any time soon.

"Small numbers of stuck or dead pixels are a characteristic of LCD screens," the company said in a statement. "These are normal and should not be considered a defect."

This is a classic case of "two things can be true." Dead or stuck pixels are a manufacturing defect, but what is "normal" is that most LCD manufacturers allow for an "acceptable" number of dead or stuck pixels before they"ll replace screens. The ISO 13406-2 standard defines different Pixel Fault Classes and how many pixel defects are allowed for each class; Class I displays aren"t allowed to have any defects at all, but the more common Class II displays allow for as many as two dead or stuck pixels and as many as five subpixel defects. Advertisement

Complying with these standards isn"t mandatory, but individual companies" pixel policies suggest that they mostly try to adhere to the Class II guidelines. HP will accept up to five total subpixel defects, but zero full-pixel defects. Dell"s fancier monitors can"t have any bright sub-pixels but up to six dark subpixels are acceptable, while their lower-end displays can have between three and six bright subpixel defects. Apple encourages "concerned" customers to bring their computers in for evaluation, but doesn"t define an acceptable maximum number of stuck pixels. Asus, Acer, AOC (PDF), ViewSonic, and others all have slightly different policies based on what monitor you buy and how old it is, but they all stick close to the Class II guidelines.

This is also broadly true of phone and tablet makers like Samsung, which will take a device with pixel or subpixel defects back if you exchange it in within the first seven days after purchase but otherwise allows for between one and four pixel defects depending on the kind of screen you"re using and its resolution.

In short, Nintendo isn"t wrong. A couple of dead or stuck pixels or subpixels is completely normal, and Nintendo isn"t alone in shipping screens that have a small defect or two. So if you"re a perfectionist looking for in-warranty relief, you may not have a leg to stand on unless your screen has a large number of pixel or subpixel defects; you"ll just have to hope that Nintendo eventually offers to fix any and all pixel defects, as it did for the original Nintendo DS back in 2004.