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Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.

To identify your computer"s model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

Your MacBook Pro with Retina display comes with 90 days of free telephone support and a one-year limited warranty. Purchase the AppleCare Protection Plan to extend your service and support to three years from your computer’s purchase date. Only the AppleCare Protection Plan provides you with direct telephone support from Apple technical experts and the assurance that repairs will be handled by Apple‑authorized technicians using genuine Apple parts. For more information, visit Apple Support or call 800-823-2775.

Apple takes a complete product life cycle approach to determining our environmental impact. Learn more about MacBook Pro with Retina display and the Environment

Testing conducted by Apple in July 2014 using preproduction 2.5GHz quad-core Intel Core i7–based 15-inch MacBook Pro units, preproduction 2.2GHz quad-core Intel Core i7–based 15-inch MacBook Pro units, and preproduction 2.8GHz dual-core Intel Core i5–based 13-inch MacBook Pro units. The wireless web test measures battery life by wirelessly browsing 25 popular websites with display brightness set to 12 clicks from bottom or 75%. The HD movie playback test measures battery life by playing back HD 720p content with display brightness set to 12 clicks from bottom or 75%. The standby test measures battery life by allowing a system, connected to a wireless network and signed in to an iCloud account, to enter standby mode with Safari and Mail applications launched and all system settings left at default. Battery life varies by use and configuration. See www.apple.com/batteries for more information.

Pages, Numbers, and Keynote are free on the Mac App Store for qualifying Mac computers purchased on or after October 1, 2013. OS X Mavericks required. Downloading apps requires an Apple ID.

"Following our telephone discussion earlier, I have been in discussion with apple and this type of fault or defect unfortunately is not covered on warranty. They have cited certain probabilities which you cannot ascertain if they did happen or notPressure on the LCD – this could happen when the product is carried in a bag

It is a mystery to me how Apple refuses to cover this. And now it appears that the ENTIRE screen - the inside and the case included... must be changed.

Your MacBook Pro with Retina display comes with 90 days of free telephone support and a one-year limited warranty. Purchase the AppleCare Protection Plan to extend your service and support to three years from your computer’s purchase date. Only the AppleCare Protection Plan provides you with direct telephone support from Apple technical experts and the assurance that repairs will be handled by Apple‑authorized technicians using genuine Apple parts. For more information, visit Apple Support or call 800-823-2775.

Apple takes a complete product life cycle approach to determining our environmental impact. Learn more about MacBook Pro with Retina display and the Environment

Testing conducted by Apple in July 2014 using preproduction 2.5GHz quad-core Intel Core i7–based 15-inch MacBook Pro units, preproduction 2.2GHz quad-core Intel Core i7–based 15-inch MacBook Pro units, and preproduction 2.8GHz dual-core Intel Core i5–based 13-inch MacBook Pro units. The wireless web test measures battery life by wirelessly browsing 25 popular websites with display brightness set to 12 clicks from bottom or 75%. The HD movie playback test measures battery life by playing back HD 720p content with display brightness set to 12 clicks from bottom or 75%. The standby test measures battery life by allowing a system, connected to a wireless network and signed in to an iCloud account, to enter standby mode with Safari and Mail applications launched and all system settings left at default. Battery life varies by use and configuration. See www.apple.com/batteries for more information.

Pages, Numbers, and Keynote are free on the Mac App Store for qualifying Mac computers purchased on or after October 1, 2013. OS X Mavericks required. Downloading apps requires an Apple ID.

There have been a number of issues with Apple’s MacBook models over the years. In some cases Apple has service programs where it will fix your MacBook for free, in other cases the Macs have been recalled by Apple due to safety issues.

In certain cases it is crucial to get the part replaced as in the past some Apple laptops were banned from flights as they were considered to pose a fire risk.

Unfortunately, users have been told by Apple support that they are responsible and that the damage is not covered by the warranty. However the company has published a support document detailing how to avoid cracked screens. More here:

Certain MacBook Pro models have been banned from flights following Apple’s recall of certain models sold between September 2015 and February 2017. Some of these MacBook Pro models are fitted with batteries that “may overheat and pose a fire safety risk,” according to Apple.

Various airlines managed by Total Cargo Expertise, including TUI Group Airlines, Thomas Cook Airlines, Air Italy, and Air Transat, have implemented a complete ban on these laptops, with employees told: “The 15in Apple MacBook Pro laptop, sold between mid-2015 and February 2017 is prohibited on board any of our mandate carriers.”

It’s not only the 15in MacBook Pro that is affected by a battery issue. Apple has also indicated that the battery inside the 13in MacBook Pro can also expand – although this is considered less of a risk than the 15in issue.

The no fly ban relates to Apple’s 20 June 2019 voluntary recall of some 15in MacBook Pro units which contain a battery that may overheat and pose a safety risk, according to the company.

In a press release the company stated that: “Because customer safety is a top priority, Apple is asking customers to stop using affected 15-inch MacBook Pro units.”

website) suggests that a component in certain 13in MacBook Pro may fail “causing the built-in battery to expand”. That sounds a bit concerning, but Apple says it is not a safety issue.

If you own a 15in MacBook Pro unit purchased between September 2015 and February 2017 – known as MacBook Pro (Retina, 15-inch, Mid 2015) – it may be part of the battery recall. You’ll be able to identify whether it’s included in the recall by the serial number which can be found by clicking on the Apple Logo and choosing About This Mac.

As for the 13in MacBook Pro, the issue is with non-Touch Bar units manufactured between October 2016 and October 2017. You can enter your serial number on Apple’s

The specifics of the problem are unclear, but Apple’s solution seems to be to replace the logic board. While Apple doesn’t have an official program for this issue, it should replace the logic board for free if its personnel determine that it is affected by the issue. This should be the case for four years from the purchase date – so it could run until 2022.

As of May 2019 Apple has been running a backlight service program for 13in MacBook Pro purchased between October 2016 and February 2018. This includes the MacBook Pro from 2017.

According to Apple affected laptops may:Display backlight continuously or intermittently shows vertical bright areas along the entire bottom of the screen

Apple extended the service program, so that it is valid for five years from the original purchase date or three years from the service program’s start date (May 21, 2019), whichever is longer.

After a lot of complaints Apple started a service program in which it would replace affected keyboards free of charge. There is more information about this program on Apple’s

If you Mac qualifies then Apple or an Apple Authorized Service Provider will repair the keyboard for free, either by replacing a few keys or the whole keyboard.

Apple has stated that “a limited number of 128GB and 256GB solid-state drives (SSD) used in 13in MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive.”

The issue applies to 13in MacBook Pro units sold between June 2017 and June 2018. Apple has emailed those with affected models – assuming that they were registered with Apple.

2011 MacBook Pro had complained about video issues for years before Apple addressed the issue with a recall. Some MacBook owners even filed a class-action suit against Apple, alleging problems with the AMD graphics chips and the lead-free solder that connects the GPU to the MacBook’s logic board were responsible for video problems and system failures.

In a memo distributed to Apple Stores in June 2018, Apple wrote that it had “identified a specific population of MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports) units requiring both solid state drives and the main logic board to be replaced when either has a functional failure,”

Buying only Apple’s own USB-C or Thunderbolt 3 adapters is the obvious solution. Buying third-party adaptors or docks will probably be cheaper but, as Apple says, only those certified by Apple are guaranteed to work – and there’s still relatively few of those.

Apple might provide a future update to macOS Sierra to include support for non-compatible USB-C/Thunderbolt hardware but knowing Apple like we do – and coupled to the fact they have their own range of adapters – we wouldn’t hold our breath waiting for a fix. To be honest, if you’re affected then we reckon it’s best to bite the bullet and get new Apple-approved adapters.

Reports of failing MacBook Pros have been flooding in since 2013, with many owners of 2011 models with AMD graphics suffering from system crashes and hardware problems that have been described as “critical”. After a long wait, Apple finally announced a repair programme, and we’ve got all the details here. For coverage of similar programmes covering MacBooks and other Apple products, read our guide to

On its support page, Apple revealed it has determined “that a small percentage of MacBook Pro systems may exhibit distorted video, no video or unexpected system restarts”.

The specific symptoms described by Apple include distorted or scrambled video on the computer screen, no video on the computer screen (or external display) even though the computer is on, and the computer restarts unexpectedly.

The products initially included in the repair program were the 15in and 17in MacBook Pro models manufactured in 2011, and 15in MacBook Pro with Retina models manufactured from Mid 2012 to Early 2013. TheMacBook Pro (15-inch, Early 2011), MacBook Pro (15-inch, Late 2011), MacBook Pro (17-inch, Early 2011) and MacBook Pro (17-inch, Late 2011) and theMacBook Pro (Retina, 15-inch, Mid 2012) and MacBook Pro (Retina, 15 inch, Early 2013). However, with the program only lasting four years kit is now too late to qualify for the repair.

The problem, first emerged in February 2013 and escalated throughout 2014 as more and more owners of the affected models began to experience issues. While playing games, watching HD video or performing another graphics-intensive task, users have witnessed their displays distorting, or sometimes going completely blank. Rebooting the machine temporarily resolves the issue, but it almost always returns.

Eventually, many users found that their MacBook boots to a blue or grey screen. Currently, the only permanent resolution is to get a replacement logic board, but that can prove quite costly without Apple Care. It’s believed that overheating is to blame for the issue.

Some of the readers who’ve been in touch have said that Apple has replaced their 2011 MacBook Pro’s logic board thanks to Apple Care, with some customers even claiming to have had their logic board replaced multiple times.

If your Mac is eligible for repair, you’ll now need to back up your Mac laptop and then bring it to an Apple Retail Store or Apple Authorised Service Provider. An Apple technician will then run a diagnostic test to verify eligibility, and let you know how long it’ll take to repair.

The MacBook Pro is a line of Mac notebook computers by Apple Inc. Introduced in January 2006, it is the higher-end model of the MacBook family, sitting above the consumer-focused MacBook Air. It is currently sold with 13-inch, 14-inch, and 16-inch screens, all using variants of the Apple-designed M1 and M2 system on a chip.

Another revision to the fourth generation was released in November 2020; it was the first MacBook Pro to feature an Apple-designed system on a chip, the Apple M1.

The fifth-generationM1 Pro or M1 Max chips, they are the first to be available only with an Apple silicon system on a chip. This generation re-introduced MagSafe, function keys, and some other elements that had been removed from previous models.

Alongside the redesigned fourth-generation MacBook Air, Apple rereleased the fourth-generation MacBook Pro to include the Apple M2 chip. The model features the same chassis, albeit with changes to the system audio: speakers compatible with Spatial Audio and a headphone jack with support for high-impedance headphones.

On October 14, 2008, in a press event at company headquarters, Apple officials announced a new 15-inch MacBook Pro featuring a "precision aluminum unibody enclosure" and tapered sides similar to those of the MacBook Air.optical disc drive slot from the front to the right side, similar to the MacBook. The new MacBook Pro computers had two video cards that the user could switch between: the Nvidia GeForce 9600M GT with either 256 or 512 MB9400M with 256 MB of shared system memory.DVI port was replaced with a Mini DisplayPort receptacle.

At Apple"s Worldwide Developers Conference (WWDC) on June 8, 2009, it was announced that the 13-inch unibody MacBook would be upgraded and re-branded as a MacBook Pro,polycarbonate MacBook in the MacBook line.color gamut.FireWire 800 port and all except the 17-inch models would receive an SD card slot.ExpressCard/34 slot.Kensington lock slot was moved to the right side of the chassis.

On June 11, 2012, Apple showcased its upgraded Mac notebooks, OS X Mountain Lion, and iOS 6 at the Worldwide Developers Conference (WWDC) in San Francisco.Ivy Bridge processors and USB 3.0 ports, and the default RAM on premium models was increased to 8 GB.macOS, from Mac OS X Lion 10.7 through macOS Catalina 10.15.

Early and late 2011 models with a GPU; 15" & 17"; reportedly suffer from manufacturing problems leading to overheating, graphical problems, and eventually complete GPU and logic board failure. A similar but nonidentical problem affected iMac GPUs which were later recalled by Apple. This "will repair affected MacBook Pro systems, free of charge". The program covered affected MacBook Pro models until December 31, 2016, or four years from original date of sale.

In June 2019, Apple announced a worldwide recall for certain 2015 15" MacBook Pro computers after receiving at least 26 reports of batteries becoming hot enough to produce smoke and inflict minor burns or property damage. The problem affected some 432,000 computers, mostly sold between September 2015 and February 2017. The company asked customers to stop using their computers until Apple could replace the batteries.

Apple unveiled fourth-generationheadquarters on October 27, 2016. All models, except for the baseline 13-inch model, featured the Touch Bar, a new multi-touch-enabled OLED strip built into the top of the keyboard in place of the function keys. The Touch Bar is abutted on its right by a sapphire-glass button that doubles as a Touch ID sensor and a power button. The models also introduced a "second-generation" butterfly-mechanism keyboard whose keys have more travel than the first iteration in the Retina MacBook. The 13-inch model has a trackpad that is 46% larger than its predecessor while the 15-inch model has a trackpad twice as large as the previous generation.

On June 5, 2017, Apple updated the line with Intel Kaby Lake processors and newer graphics cards. A 128 GBCoffee Lake quad-core processors in 13-inch models and six-core processors in 15-inch models, updated graphics cards, third-generation butterfly keyboards that introduced new symbols for the control and option keys, Bluetooth 5, T2 SoC Chip, True Tone display technology, and larger-capacity batteries. The 15-inch model can also be configured with up to 4 TBDDR4 memory and a Core i9 processor.Radeon Pro Vega graphics. On May 21, 2019, Apple announced updated Touch Bar models with newer processors, with an eight-core Core i9 standard for the higher-end 15-inch model, and an updated keyboard manufactured with "new materials" across the line.macOS Catalina added support for Dolby Atmos, Dolby Vision, and HDR10 on 2018 and newer models.Pro Display XDR at full resolution.

A report by AppleInsider claimed that the updated "Butterfly" keyboard fails twice as often as previous models, often due to particles stuck beneath the keys.class action lawsuits were filed against Apple regarding the keyboard problem; one alleged a "constant threat of nonresponsive keys and accompanying keyboard failure" and accusing Apple of not alerting consumers to the problem.

On May 4, 2020, Apple announced an updated 13-inch model with the Magic Keyboard. The four Thunderbolt port version comes with Ice Lake processors, updated graphics, up to 32 GB of memory and 4 TB of storage, and supports 6K output to run the Pro Display XDR. The two Thunderbolt port version has the same Coffee Lake processors, graphics, and maximum storage and memory as the 2019 two Thunderbolt port models.

On November 10, 2020, Apple introduced a new 13-inch MacBook Pro with two Thunderbolt ports with a brand new Apple M1 processor, directly replacing the previous generation of Intel-based 2020 baseline 13-inch MacBook Pro with two Thunderbolt ports. The M1 13-inch MacBook Pro was released alongside an updated MacBook Air and Mac Mini as the first generation of Macs with Apple"s new line of custom ARM-based Apple silicon processors.Wi-Fi 6, USB4, and 6K output to run the Pro Display XDR,4K displays.image signal processor for higher quality video.

On October 18, 2021, Apple replaced the high-end 13-inch and 16-inch Intel-based MacBook Pros with 14-inch and 16-inch MacBook Pros,M1 Pro and M1 Max, Apple"s second ARM-based systems on a chip and their first professional-focused chips. Apple addressed many criticisms of the previousfunction keys in place of the Touch Bar, an HDMI port,SD card reader, MagSafe charging, and a higher base memory. Other additions include a Liquid Retina XDR display with thinner bezels and an iPhone-like notch, ProMotion variable refresh rate, a 1080p webcam, Wi-Fi 6, 3 Thunderbolt ports, a 6-speaker sound system supporting Dolby Atmos, and support of multiple external displays.

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If you have a broken MacBook and bring it in to Apple for repairs, you will be charged a ridiculous amount of money to repair an out of warranty MacBook.

It is good to note that there is not really such a thing as a MacBook “repair”. Instead, it is typically parts replacement. For example, if your chassis is dented on the side, they will not pull out the dent to “repair” it. Rather, your MacBook would need an entire chassis replacement. If your logic board has a liquid spill, Apple will not repair your logic board, but simply replace it.

Each Tier is for different levels of damage. If more than three parts are necessary for a repair within the same Tier, Apple may upgrade to the next Tier level. For example, if you have three different items that need to be fixed/replaced within Tier 1, you will be upgraded to Tier 2 pricing.

There is no easy response regarding how much it will cost to repair an Apple MacBook, due to there being so many variations (such as model and year). Typically you can expect the smallest repair/replacement to be as low as $29, all the way up to as expensive as $849+.

This tier encompasses minor boards and assemblies. This can include replacement of the power supply board, inverter assembly, or interconnect board. It might also include enclosure parts or an LCD polarizer.

Damaging your MacBook screen can feel devastating. Even if your MacBook is still usable, it can be completely inconvenient to use, and generally spreads over time. If you have a broken screen on your MacBook then you are not alone. Screen repairs actually represent almost one-fourth of all repairs done by Apple in-store.

Going back to the idea of repair Tiers, the cost of screen replacement is directly correlated with the Tier, but also with the year and model of your MacBook. If you choose to have your MacBook repaired at the Apple store, expect to spend between $455 and $755 to completely replace the screen.

Apple quotes repairs based on a series of tiers regarding damage and cost. For example, if you have a 13-inch MacBook Air and your child accidentally spills a glass of water on it, this would require a Tier 4 repair.

Tier 4 repairs can cost upwards of $750 or more. This is astronomical and almost 60% of the cost of a new MacBook Air. Apple is aware of this, and they train their employees to suggest forgoing a repair. Instead, they suggest purchasing a new device, while they recycle your broken MacBook free of cost.

With older MacBooks, such as a broken 2012 MacBook Pro, Apple will often offer to recycle the device for you. The catch is that Apple will still make money off of it by recycling it, and this leaves you without a device and nothing in return.

Instead of potentially spending hundreds of dollars to repair a broken and used MacBook, sell your MacBookfor the highest price on the market, and use the proceeds to purchase the newest model. In this case, you will not only have brand new technology, but you will also have a full warranty, and the option to purchase AppleCare+ in case an unfortunate incident happens again.

The last model you mention as susceptible to this issue is early 2017. Does that mean Apple has fixed the problem for computers newer than 2017; for example, a 2019 MacBook Pro?

Hi Deanne! It is not clear whether Apple has done any change to the anti-reflective coating of their Macbook lineup. While researching this topic, I noticed a couple of instances of people having this issue even on a never laptops (2018, 2019). If the problem arises in a greater measure again, Apple will likely just add the newer models to the repair program. Hope that helps, Jakub.

Thank you for this!! My screen was looking so bad. There were scratches and blotches everywhere from the coating wearing away. I think it must have taken me about 20 minutes as well. Mine was really bad so it took about 4 different wipe downs but my laptop looks brand new now!!! I am so beyond happy. Apple wouldn’t help me with it and wanted to charge me to replace the glass costing me an arm and a leg.. pfffff. Thank you so much OP!

Thanks so much Jakub! I didnt have staining that was too bad, but it was where it was that was annoying. I could basically see an outline of the trackpad where the anti-glare had come off. I’m a qualified apple service tech but I didnt know about the baking soda. It absolutely works a treat and I’m actually not too bothered about how reflective the clean screen is. Only difficult bits were the edges of the screen, especially near the keyboard. No scratches whatsoever – you sold me when you talked about the Moh’s scale, it gave me the confidence that you knew what you were talking about.

Hi Andy! If you notice the Macbook Air 2011 is not on the list of reported devices with possible AR issues, which indicates Apple used different type of screen, and thus I would not recommand to use the method described in this article. As far as I know, older models such as Macbook Air didn’t have a glasss screen protecting the LCD panel which sits behind it, like the newer Macbook Pro’s have. Unfortunately in your case I’cant give you any further advice, since I’ve tested my method on device with a glass screen. The good news is that the older displays for devices such yours are much cheaper to purchase.

The bad stuff. Viewing angle is poor from side to side. The display has a green-ish tint for darker colours and the colours seem a bit faded (i was kind of expecting this). However, I recommend changing the colour profile from the default Colour LCD to Generic RGB Profile. Why? Because it darkens the image a bit and adds a touch of colour, feels more like it used to be.

Thx a lot for your guide. It worked perfectly for me. What means I do not have a reason to replace my mid 2014 MBP 15″. Yea, OK I’ve got one … M1