broken lcd screen dell laptop factory

No matter how careful you are, accidents can happen. This is why Dell offers Accidental Damage (Complete Care) at the time of purchase for Dell laptops, Venue phones or tablets.

If you happen to crack or break the LCD screen of your Dell laptop, Venue phone or tablet without having Accidental Damage coverage, you will have to cover the cost of repair yourself. For help with getting your device repaired, Contact Dell Technical Support.

Accidental Damage is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure. Accidental damage is not covered under the standard warranty of the product. Such damage is often the result of a drop or an impact on the LCD screen or any other part of the product which may render the device non-functional. Such types of damage are only covered under an Accidental Damage service offering which is an optional add-on to the basic warranty of the product. Accidental Damage must not be confused with an occasional dead or stuck pixel on the LCD panel. For more information about dead or stuck pixels, see the Dell Display Pixel Guidelines.

No, accidental damage is covered for Dell computers or monitors which are covered under the Accidental Damage Service offering for that specific product.

For more information about Dell Limited Hardware Warranty and Dell"s Accidental Damage service offering, see the Dell Warranty & Support Services page.

NOTE: Other damages may be considered customer induced if determined by Dell Technical Support, an on-site field engineer, or at the mail-in repair center.

The LCD glass on the display is manufactured to rigorous specifications and standards and will not typically crack or break on its own under normal use. In general, cracked, or broken glass is considered accidental damage and is not covered under the standard warranty.

Internal cracks typically occur due to excessive force on the screen. This can be the result of some object hitting the screen, a drop, attempting to close the lid while an object is on the keypad area, or even holding the laptop by its screen.

Spots typically occur due to an external force hitting the screen causing damage to the LCD panel"s backlight assembly. While the top layer did not crack or break, the underlying area was compressed and damaged causing this effect.

If your Dell laptop LCD panel has any accidental damage but the laptop is not covered by the Accidental Damage service offering, contact Dell Technical Support for repair options.

Dell monitors cannot be repaired by an on-site field engineer or at the mail-in repair center. If you notice any damage to the monitor, you must purchase a new monitor.

Laptop users can strive to make the most of their laptops to maximize stability, longevity, and usability. Understanding and implementing a few best practices for the safe handling of their laptop will enable them to enjoy their laptop for many years to come. For more information, see the Dell knowledge base article Dell Laptop Best Practices for Care, Use, and Handling.

Dell recommends ensuring that the device drivers and BIOS are up to date using the SupportAssist application for optimal video performance and to help resolve common video-related issues.

To learn how to manually download and install a device driver such as Chipset, Video card (GPU), and Monitor driver (if required, most monitor drivers are delivered automatically through Windows Update) on your Dell computer, see the Dell knowledge base article How to Download and Install Dell Drivers.

We must verify whether the problem is the display screen of the laptop, video card (GPU), or video settings on the computer. A straightforward way to identify this is to connect the laptop to an external monitor or TV.

If the issue persists on the external monitor, it may be an issue with the video card (GPU) or video settings and not the laptop LCD panel. Go to verify display or video issues in Windows Safe Mode. Otherwise, go to the next step.

Performance issues may occur if there is any damage to the LCD screen. The display may stop working, work intermittently, flicker, display horizontal or vertical lines, and so on, if there is damage to the display screen.

If you notice a physical damage, contact Dell Technical Support to learn more about repair options that are available in your region. If there is no damage, go to the next step.

Dell laptops have integrated diagnostic tools that can determine if the screen abnormality is an inherent problem with the LCD screen of the Dell laptop or with the video card (GPU) and computer settings.

When you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry images, horizontal or vertical lines, color fade, running a diagnostic test on the LCD helps identify if the issue is with the LCD panel.

Press and hold the D key and turn on the computer to enter the LCD built-in self-test (BIST) mode. Continue to hold the D key until you see the entire screen change colors.

If you do not detect any screen abnormalities in the integrated self-test mode, the LCD panel of the laptop is functioning properly. Go to the Update the video card (GPU) driver, monitor driver, and BIOS section.

If you notice any abnormalities in the LCD built-in self-test mode, contact Dell Technical Support to learn more about repair options that are available in your region.

Windows Safe Mode does not load any drivers, startup applications, third-party services. This will help us identify if the issue is related to the operating system, video settings, device drivers, or third-party software. To learn how to boot your computer into Safe Mode, see the Dell knowledge base article below based on the operating system that is installed on the computer:

Display settings like brightness, refresh rate, resolution, and power management may affect the performance of the LCD screen on your Dell laptop. Changing or adjusting the display settings can help resolve several types of video issues.

NOTE: Depending on the model of the Dell laptop, the shortcut keys to adjust or change the brightness may differ. See the User Guide or User Manual of your Dell laptop for model-specific information.

If you find that the Dell laptop is unresponsive to touch, touch stops working entirely, or other touch-related issues, you can try some common troubleshooting steps to help fix the touch-related issue.

If the diagnostic tests on the LCD panel and the video card (GPU) passed, it is most definitely an issue that is related to software that is installed on the computer. If the above troubleshooting steps did not resolve the issue, you may try to restore the computer to factory default settings as a last resort.

Dell computers are built with a small amount of hard disk space that is reserved for reinstalling the operating system. This method is the easiest way to restore the computer to factory condition. The restoration process deletes all user data from the computer, so be sure to back up all your files before starting this process.

When a laptop screen breaks, you’ll see various visual defects depending on precisely what broke. You may notice stuck, or incorrectly colored pixels, lines of color, bleeding colors, chunks of the screen appear black, or the screen may not turn on at all.

When a laptop screen is physically broken (such as a cracked screen), it’s usually due to physical damage. You may have dropped the laptop or dropped something on it. A laptop screen can even break if there is something as small as a bit of sand between it and the keyboard.

To fix your broken laptop screen, you’ll have to try each of these fixes. If the screen starts working, or you see enough improvement to begin using the laptop again, you can stop. If it stops working again in the future, return to the list and try the rest of the fixes.

If your screen is physically cracked and the underlying panel is damaged, these fixes won"t work. To fix a physically cracked or broken screen, the only option is to replace the screen.

Restart your laptop. The screen not appearing to work may be caused by an operating system issue, or some other conflict will be cleared by simply restarting the computer. Since restarting is so easy, it should be the first thing you try.

Close the laptop and reopen it. Examine your keyboard and screen areas for any debris, and clean them thoroughly. If your laptop uses a visible latch, clean the latch mechanism. Carefully close the laptop, ensure it is completely closed, and open it back up. If the screen sometimes turns on and sometimes doesn’t, you probably have a bad lid sensor.

Plug in an external monitor. If your screen is entirely black, try plugging in an external monitor. If the external monitor doesn’t work, your laptop may not be on, or it may be asleep or in hibernation mode. Plug it in, and make sure it"s on.

Update your video drivers. If your screen isn’t completely black, but you see visual defects on the screen, try updating your video drivers. You may have a malfunctioning or glitchy driver.

Try to fix your burn-in. If it looks more like you have ghosts of old images stuck on your screen, then you can try a white screen saver or a few other potential fixes to remove the burn-in.

Check your screen and backlight connections. If you have experience with disassembling laptops, you can remove the bezel around your screen, hinge covers, or other case components to reveal the screen and backlight wires and connectors. Make sure everything is fully seated and the cables aren’t crimped or broken.

Replace the screen. If nothing else works, then your screen probably has to be replaced. Screens with large black or colored bars, black holes, or colors that seem to run are typically beyond repair. If it"s a cracked screen, that’s also a clue you’ll have to replace it.

Make use of your broken laptop by salvaging the hard drive as an external hard drive and selling any other parts that still work. If the display still works, use it as a standalone monitor. If you decide to sell your laptop, perform a factory reset to wipe your personal files.

Getting your screen professionally repaired will likely cost $200 or more. You may be able to find a screen and replace it yourself for less than $100. Before you spend money on repairs, consider upgrading to a new laptop.

A dying or cracked display doesn’t mean your laptop is a paperweight. For most laptops, a screen replacement takes $80 and an hour of your time at most. If you’re a DIYer, replacing a broken laptop screen yourself is a great way to save cash, as most computer repair shops will quote you $150 to $300 for the job.

Before doing anything, give your laptop a full look-over and inspection to ensure the screen really needs replacement. If the graphics card on the motherboard is dead, for instance, you may be wasting your time and effort on replacing a perfectly good screen. Additionally, if the laptop has been recently dropped or otherwise possibly physically harmed, you’ll want to double-check for other damage as well.

To ensure the graphics card is functioning, you can plug a desktop monitor or TV into the laptop, as most have a standard blue VGA monitor and/or a HDMI output. If the picture looks good on an external display, your graphics card is likely good and the screen is at fault. If you don’t get any picture, keep in mind some laptops require you to press certain function keys on the laptop to activate external display output. If you do that and video still doesn’t display, your graphics card and/or motherboard is likely broken, rather than your screen.

If the laptop outputs to another display successfully, use the computer for a while to ensure the keyboard and other laptop components appear to be functioning normally.

Before you replace your laptop’s LCD, here are the caveats to the general steps that follow. This is not meant to be a guide for ultrabooks, two-in-ones, tablets, Macbooks, or other, more specialized notebooks, however. It’s more for average, run-of-the-mill laptops. But even then the general steps I discuss do not work for all such laptops. Some will require a different process and/or more work to replace the screen, such as accessing the motherboard by opening the main case of the laptop.

Because of that crucial caveat, before buying a new LCD, it may be a good idea to try to remove the damaged screen first, to ensure you can perform the replacement. If, after following the first few steps the process looks different for your laptop, I recommend scouring Google and YouTube or finding a repair professional for further help on your exact laptop brand and model.

Finding a replacement LCD is typically easy—and you don’t have to pay the crazy prices the manufacturer usually wants. Just search eBay, Amazon, or Google with your laptop model number and the words LCD screen. You’ll find most regular screens can be had for as low as $50 to $80. If you aren’t finding anything, try other identification numbers from the laptop label or documentation. Some vendors have one or two different sets of identification numbers that could serve as your model number.

When shopping for the LCD, most sellers will alert you to compare the specs and placement of the video cable on the back of their screen to your current screen. This is another reason to crack open the laptop bezel before ordering a replacement. However from my own experience, if the seller says the screen is compatible with your exact laptop model, it usually works.

Table or other flat working area: You’ll need a spot to sit (or stand, if that’s your thing) with a flat area to work on your laptop. This gives you a reason to clean off that messy dining-room table or desk.

Plastic putty knife or other thin object: This is optional, to aid in prying apart the screen bezel from the case. Personally, my finger nails usually do the trick. If you do use another object, ensure it’s thin enough but not so sharp that it will leave scrapes or other evidence of prying.

Find the round cover stickers that are hiding the screws on the screen bezel, the case surrounding the screen. These stickers are usually on the bottom of the bezel, near the screen hinges, when you have the screen opened. You should find one on each side of the screen.

Use your screwdriver to remove the now-exposed screws. Remember: righty-tighty, lefty-loosey. Some screws are easy to remove; others, not so much. But moving the screen into just the right position usually exposes the screws enough for removal.

Carefully start prying the screen bezel away from the back side of the screen case. Work a fingernail or other thin, prying object into the crack around the outside of the screen. The bezel is usually secured to the back case with plastic snaps, so give it some force while prying—but not too brutish. You’ll hear the unsnapping of the fasteners when prying.

Once you’ve unsnapped the screen bezel, it may or may not be easy to remove. If not, it’s likely stuck around the screen hinges. Moving the screen position up or down, with some gentle force if necessary, should free it fully.

Once the bezel is fully removed, you’ll find the LCD secured to a metal trim frame on the left and right sides. Remove the two screws (one on each side, on the top) holding the trim frame pieces to the back screen case. Now, you should be able to lift the LCD (with the trim frame pieces attached) slightly away from the back screen case.

On each of the trim frames’ sides, remove any screws that are securing it to the LCD. Most laptops have three screws on each side; however, the smaller laptop I photographed here doesn’t have these screws—the LCD is actually secured to the trim frame pieces by tape on each side.

Now you should be able to set the LCD face-down onto the keyboard. Be careful not to put excessive force on the video cable attached to the back of the LCD.

Disconnect the video cable from the back of the LCD. Though the laptop I photographed here has the connector on the very bottom, most laptops have the connector near the center. If so, keep in mind that the portion of the cable running down the screen is usually stuck on the back of the screen with some mild adhesive. Just gently pull the cables away from the screen. You usually must remove tape that’s securing the video connector to the back of the screen as well. When you get to the point of actually pulling the video cable out of the screen connector, it should unplug with little force.

Once you’ve fully removed the broken LCD, simply place the new one face-down like you did the old one. Reattach the video cable to the connector and place the cables and any tape just like they were for the old one.

Set the new screen up in the side trim frame pieces, then re-secure it like the old one was: usually three screws in each side of the trim frame pieces, and then a screw on top of each to secure it to the back screen case.

When you get to the point of putting the bezel back on, just line it up and push/squeeze the bezel back into the snaps of the rear screen case. Before replacing the bezel screws, ensure the bezel is fully snapped in place and no crack exists around the edges of the screen case. Lastly, use that safely pin or needle to reattach the sticky screw covers.

Although we are not affiliated with the Dell Computer Corporation, we have been specializing in Dell Laptop parts and Dell laptop repair services more than 20 years. At Parts-People.com you can find whatever you need for your Dell laptop. This is why we have become the leading supplier of Dell laptop and tablet parts for consumers, businesses, government agencies, computer repair shops, school districts, and corporate firms. We offer all Dell parts for your business and individual Dell computer needs and have done so since 2002. We also offer Dell laptop repairs at our 14,000 square-foot facility in Austin, Texas. We keep a large inventory of Dell laptop parts and refurbished Dell laptops so we can replace your Dell computer if it cannot be repaired. Also at this facility, is our Dell notebook recycling center.

To ensure that we have the part you need, we keep a large collection of Dell laptop parts in our warehouse, whether they are new, used or refurbished. There are over 750,000 Dell laptop parts ready to ship, for your online order. Our online inventory is updated in real-time, to ensure that we only sell parts we have in stock.

We offer a One (1) Year Limited Replacement Warranty for all the Dell parts we sell. We can do this because we inspect all of our parts a minimum of five times before shipping them to you, and we have a high standard for the quality of all of our parts. We are confident that we will not receive parts back because of poor quality.

When you"re handling Dell laptop repairs on your own, you will find our website has a real-time inventory, that is always current and up to date, so you can find the parts you need fast.

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Black screen (also called Black Screen of Death) is a common issue on Windows 10. Dell laptop black screen issue is a heatedly discussed one. What causes this issue and how to fix it?  MiniTool will analyze the reasons and offer you a troubleshooting guide.

Black screen is a frequently encountered issue on Windows 10. It is divided into several types based on its symptoms, time and computer brands, so you may encounter various black screen issues such as Windows 10 black screen with cursor, Windows 10 black screen after login, HP laptop black screen, and the Dell laptop black screen issue discussed in this post.

The Dell laptop black screen Windows 10 issue is quite common. It may happen to you during the startup process or after loging/updating BIOS and other cases. What triggers the Dell laptop black screen issue? This question matters a lot especially if you would like to solve the issue.

Overheating device:When the device gets excessive heat, Dell laptop screen goes black randomly. Besides, overheating can also cause computer crashing.

Due to black screen, you will suffer from data loss/missing. This brings much inconvenience to your work and life. If you get MiniTool Partition Wizard, you don’t have to worry about it. The powerful Data Recoveryfeature enables you to recover the data easily.

The frequently encountered data loss caused by power outrage, wrong deletion, black screen and other cases can be fixed by Data Recovery. How to find the missing data due to the black screen issue? Simply click the button below and then start recovering your data with the following steps.

How to fix Dell laptop screen black to enable the computer to run properly? We summarize the following methods for solving the Dell laptop black screen Windows 10 error.

Tip: If your Dell laptop screen goes black randomly, you can also refer to this guide to fix it: Laptop Screen Goes Black Randomly? Fix Black Screen Issue

As you cannot restart the Dell computer normally and are stuck on the black screen, the first solution to Dell laptop black screen on startup is to perform a force shutdown. By doing so, you can restart the device in a compulsory manner or force restart temporarily.

Only the necessary system programs and services are allowed to run in Safe Mode. Hence, booting your Dell computer into Safe Mode can minimize the chance that you encounter the black screen Dell laptop issue. Besides, it helps you find out the reason behind the black screen too.

If your Dell laptop black screen on startup, it is possible that the connection between the graphics drivers and system is poor. Here, you can utilize a hotkey combination to restart your graphics drivers.

Step 2:Now, you should wait patiently until the restart process finishes. In most cases, the Dell laptop black screen Windows 10 error can be fixed after the restart. However, it won’t be resolved sometimes. If so, you should take further steps to solve the issue.

Step 6:In the next window, click on the Search automatically for updated driver softwareoption and then follow the on-screen instruction to finish the update operation.

You can also try replacing the current display panel to repair Dell laptop screen black. The following step-by-step guide tells you how to check if your current display panel functions properly and how to replace it.

Step 1:Carry out all the steps in Solution 1 and then turn on the Dell computer. During the startup process, you need to check if there is any indication of LED over the Power button.

Explorer.exe manages several processes on a Dell laptop like desktop, taskbar and etc. If it works improperly, the Dell computer screen can get black. Under this circumstance, you need to restart it to fix the issue.

There is a final solution for you - reinstall Windows, if all the above methods fail to work. This is a direct and effective method to fix the black screen issue. However, the personal information and important data on the device will be erased during the reinstallation. So, you’d better make a backup for these data before reinstalling system.

With this post, you can not only fix the Dell laptop black screen issue but also recover the missing data because of the error. This is a trust worthy guide for you. If you encounter any issue when using MiniTool Partition Wizard, send us an email via [email protected].

When the Dell Laptop black screen issue occurs, it means that you cannot run your Dell computer properly. In addition, if the black screen happens suddenly, you may lose some data on the device. And this is the worst part. After solving the black screen issue, you can recover the missing data with a professional tool.

The reasons behind theDell laptop screen black are complicated. Among them, the bad connection between graphics drivers and operating system is the most common one. Certainly, other elements such as display adapter driver updates issues, device overheating, virus in system, hardware failure, and power supply issues, and other factors can also trigger the black screen Dell laptop.

On the function keys (F1 - F12) on your laptop does one of those have an icon with two screens, and if it does, press that to see if that sends a signal to the external monitor.