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When it comes to the dell servers, there are 2 ways to clear the event log. One of them does NOT require a restart, which is nice if your server is up and running. If your server is not booting into the OS, or if the iDRAC web interface is not working, there is a 2nd way involving the hardware that requires a restart. Let"s go through each method one at a time.

This method is great if you don"t want to restart your server, your iDRAC is configured with a known IP address, and you"re machine is up and running. You can do this method without internet access, as long as you can access your server via an IP address.To do this, the first step is to log into the IP address using your web browser. Mine is set to the default setting, which is 192.168.0.120.

Now you"ll be prompted with your user ID and password for your iDRAC. You should know this information, but if this is your first time accessing your iDRAC this way, the defaults are “root” for the username, and “calvin”, all lowercase, for the password. Make sure the dropdown box says “this iDRAC” and then click submit.

At the next screen, if you have never been to this web interface before, it will most likely ask you to change the default username and password. If you see that screen, do this now and go through your typical company"s protocol for storing and remembering passwords.

Click “clear log”. At this point, your event log should be cleared. You can log out of the iDRAC if you have nothing else to do here. Wait a few minutes, and the LCD screen on the front of your machine should go from Amber to the standard blue, indicating that there are no persistent errors at the moment. If after a few minutes, the screen is still amber, make sure to go through the errors using the buttons on the screen. If you are still getting an error, it could be that the problem is persistent and something in your machine is not ideal and needs to be fixed before clearing the event log, which will bring the screen back to standard blue. An example of this would be if your raid cables were missing or plugged into the wrong ports. In that instance, the LCD Amber error light will not go away until the machine has detected new Raid cables in the machine and then the machine is rebooted again.

One last thing to note here is that if you open the lid on your server, but have no other errors when your machine boots up, you will get an Amber LCD screen for only a minute while the machine boots, and the error will say “intrusion”, but this will go away after about a minute and the LCD screen will go back to blue.

2nd Method: Hardware way, using Ctrl + E on bootupFor this method, the first thing we need to do is restart the server. Make sure you have your company’s permission before you continue.

Then you will get to the next POST screen, which displays all the information of your machine and starts listing options. The option you are looking for will say “Press Ctrl + E to enter remote access setup within 5 seconds...” at the bottom of your screen. Press Ctrl + E immediately when you see that.

If it worked, you will enter this screen. Simply use the down arrow key to navigate all the way to the bottom of the list where it says (THIS). Hit enter.

After 10 seconds, you will be given two options, to either view or clear the event log. You can clear it if you want, but this is a GREAT opportunity to see what is in the event log. If you are having issues with your server hardware, this is a great place to start looking, but if you simply need to clear it, just use the clear option and hit enter. Clearing the log should be instantaneous.

Once it"s cleared, hit escape until you exit the Remote Access screen. At this point, your machine will continue to boot up as normal. Your LCD screen should go back to the standard blue soon, if there are no persistent errors. If it remains Amber after a minute, use the arrows on the LCD screen to see what errors are still coming up.

2nd Method: Hardware way, using F2 on bootup( 12th and 13 Gen)For this method, the first thing we need to do is restart the server. Make sure you have your company’s permission before you continue.

Then you will get to the next POST screen, which displays all the information of your machine and starts listing options. You are going to want to Press F2 at the end of POST.

If it worked, you will enter this screen. Simply use the down arrow key to navigate all the way to the bottom of the list where it says to the IDRAC setting. Hit enter.

After 10 seconds, you will be given two options, to either view or clear the event log. You can clear it if you want, but this is a GREAT opportunity to see what is in the event log. (If you do not see the system event logs option you may need to update your idrac and system bios as this was a feature that was added later )

Once it"s cleared, hit escape until you exit the Remote Access screen. At this point, your machine will continue to boot up as normal. Your LCD screen should go back to the standard blue soon, if there are no persistent errors. If it remains Amber after a minute, use the arrows on the LCD screen to see what errors are still coming up.

This finalizes the steps you should take to clear the event log on the Dell PowerEdge 12th and 13th Generation.(Models: R720, R720xd, R730, R730xd, R820, R830, R920, R930)

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I recently bought a pair of these servers to take over VMware duties from a pair of HP ProLiant DL380 G5 servers. Having had a few bad Dell experiences years ago I had stopped buying PowerEdge machines as I considered their design to be inferior (think PE1850) but I’m pleasantly surprised by these R710 machines.

In the server’s own BIOS options there is a Custom LCD field but entering text here and restarting doesn’t change the panel – it still just shows the Service Tag. Strangely, the iDRAC BIOS doesn’t offer you any control here at all, it just lists what the custom string currently is.

To make matters worse, I had accidentally got the desired result on one of the servers, but couldn’t get the second one configured. The answer lies with the buttons next to the LCD. Though you can view IP settings, temperature, power usage, etc., there is also a Setup option. With 48GB of RAM, each POST of the machine takes about 5 minutes so I had been too cautious to mess about with these options in case I undid some of my initial iDRAC config. I assumed that they would only provide a subset of the BIOS options. Wrong! You needto use the panel – even the iDRAC WebUI doesn’t seem to configure the LCD screen.

What else have you tried besides just pressing the buttons?  Have you rebooted the server?  Does it work okay, otherwise?  Have you logged into it and reviewed the event logs?  Do you have Dell Open Manage Server Administrator installed?

Is it dual power supplies?  Maybe as @starg33ker said, try removing AC power from one supply, then the other one (system should remain up if both PSU"s are functioning correctly).  Aside from shutting it down and doing a through inspection of the power system, not much else I can tell you.  Good luck!  :)

It very well could end up being the PERC controller battery. I have a room full of 610s and the batteries have all been dying on me for the last week, after ~ 5 years of service. Easy to swap, but you need to power down to do it.

Are you able to put OpenManage on the ESXI host?  However you will have to put it into maintenance mode.  Are you able to migrate the VMs off to another host?

I had a cryptic error message on one of my PowerEdge servers related to a power issue once.  Turns out it was just caused by a loose cord.  Before you start freaking out worrying about replacing the thing, more troubleshooting is required.  ;-)  If there is any way you can get Dell OMSA on there, that would probably help a lot.  Other than that, we are all just guessing about what your issue is.

Why would I not be able to interact with the front panel at all though? I can"t get away from the "Error: 1" to view or configure any settings, aside from holding the "i" button for 5 seconds for a "No POST messages" message, or pressing "i" to change the solid amber to blinking blue.

Operating Systems - Microsoft Windows Server® 2012, Microsoft Windows® Small Business Server 2011, Microsoft Windows Server® 2008 SP2, x86/x64 (x64 includes Hyper-V®), Microsoft Windows Server 2008 R2 SP1, x64 (includes Hyper-V v2), Windows HPC Server 2008 R2, Novell® SUSE® Linux® Enterprise Server, Red Hat® Enterprise Linux®

Systems Management - Dell™ OpenManage™, BMC, IPMI 2.0 compliant, Unified Server Configurator, Lifecycle Controller enabled though optional: iDRAC6 Express, iDRAC6 Enterprise and vFlash media

Rack Support -ReadyRails™ sliding rails with optional cable management arm for 4-post racks (optional adapter brackets required for threaded hole racks); ReadyRails static rails for 2-post and 4-post racks

Availability - Hot-plug hard drives, hot-plug redundant power, ECC memory, Quad-Pack LED lights, LCD display screen, and redundant cooling (availability of some features dependent on chassis selected)

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