keurig lcd screen not working for sale

Keurig® Home Brewers and K-Cup® pods offered for sale on this website are only available to home consumers in the United States. We are not authorized to sell Keurig® Home Brewers or K-Cup® pods to business customers via our website please call 888 774 6939 or info@crosscountrycafe.com for further information. Best price guarantee is valid for named brand K-Cup® pods or Keurig® brewer only. K-Cup® pods and special promotions listed on crosscountrycafe.com are while supplies last, no rainchecks available. Standard shipping rates apply. Promotions may be combined with other coupon codes offered through crosscountrycafe.com. Does not apply to previously purchased items. Cross Country Cafe claims the right to adjust, change, and modify all offers without notice.

remove the phillips head screws under bottom of lcd screen; there are 6 of them. Pop the clips visible all the way around housing. Carefully if your concerned about cosmetics. this will expose the brain, main 2.0 button and lcd screen housing. Unplug lcd screen plugs and motherboard plugs. you could try to find a replacement for these parts which I am in the process of doing, or try to dry it out, which may be too late. you can catch up with me at bigbrainbrotha@gmail.com if you want to see what I found next should I forget to come back with completed resolution. Looking like the lcd is the common issue for all of us with these units. I am sorely disappointed that this hardware was not waterproofed more and keurigs failure to stand behind it is despicable. They know its an issue and offer no support only to discount a new product when this one works fine!

This device however convenient is POORLY MADE. DO NOT BUY IT. I was able to open the unit up. No help from Keurig. I pulled the motherboard and lcd screen out. The motherboard is fine. I was able to get it to run preheating process after touching the back of the lcd screen that is unresponsive to touch. I WIPED the machine down and I get this. TERRIBLE. I is a water device, why would you not put parts that are protected from liquid and steam as I have seen with other complaints. They offered me 35 percent off of a new device instead of taking this piece of junk back and fixing their flawed design. BUT DRONES WILL KEEP ON BUYING won"t we, instead of making them stand behind their product. What sad is people posting here that they got a new one because it was under warranty. FIND A NEW THREAD. Before I shell out another 180 bucks for something that worked for years, and quit working from wiping it down?! THEY KNOW. This should be a recall PERIOD. I will not be buying another product from this company until they stand up and do the right thing FOR ALL OF US! SMH. Shame on keurig. If i can find a replacement LCD it will stay, otherwise I will put this whole thing in the trash and there it will STAY!

LCD damaged from moisture and a TERRIBLE DESIGN by keurig. Its a joke. I cracked mine open since it is no longer under warranty. The motherboard is fine as I am sure yours is. I will keep you posted on fix.

Bypass general customer care and speak to corporate and MAKE THEM SEND YOU A NEW DEVICE OUTSIDE OF WARRANTY. I did. These folks are aware and their engineers are taking pride in fixing the issue. For the folks that posted in here they got a new one inside of warranty WASTED TIME typing to hear yourself talk. Seriously?! Really. I owned this pampered device for 4 years and it worked FLAWLESSLY. I was happy with it and as a matter of fact said it was one of the best appliances I have owned because it was sturdy and it lasts. New one on the way! Because I told them what I found instead of just accepting a discount for a new one and believing what I was told. FIND OUT! Do not accept anything sub-par when you spend the coin on these devices you do.

If the display on your Plus Series / Keurig® 2.0 brewer is blank, or is not displaying content as expected, please try the following troubleshooting steps:

Step 5: When the LCD is navigated back to the “Lift to Begin” screen, raise the handle and lower it back down. Is the brewer prompting to start a brew or water only dispense?

Simple yet effective Keurig troubleshooting tips, tricks, and quick fixes to common problems of all Keurig Coffee Makers including Keurig 2.0, Keurig Mini, Keurig Rivo,and many more. Find ways of getting around your everyday Keurig Coffee Maker troubles.

The Keurig Coffee Machinestaring at you from your countertop has been a spooky jerk lately. You are frustrated and storming the web to find a cure for your Keurig. This does not sound anything like excellence, surely. And all I am doing is discussing the Dutch Language.

Think about all the days Keurig has served savory cups to the coffee addict in you. Now, keep calm and follow these Keurig troubleshooting tips to make your

If your Keurig coffee maker won’t turn on, it could be due to a faulty power outlet or a malfunctioning machine. Try plugging the machine into a different outlet, or check the power cord for damage.

If your Keurig coffee maker is dispensing too much or too little coffee, it could be due to a clogged needle or dispensing line. Try cleaning these components, or adjust the brew temperature or K-Cup size.

If your Keurig coffee maker is leaking, it could be due to a broken seal, cracked water reservoir, or clogged water line. Check the machine for visible damage, and try cleaning the water line with a paper clip.

If your Keurig coffee maker is making strange noises, it could be due to a clogged water line, dirty machine, or malfunctioning motor. Try cleaning the machine and water line, and contact Keurig customer support if the problem persists.

One single solution to multiple Keurig problems is the Keurig Coffee Maker Reset option. Reset your Keurig and see whether your issue has already been resolved or not.

Although Keurig coffee machines are easy to use, they don’t have a reset button. We are going to show you two ways in which you can reset your Keurig- basic and advanced.

Specific Keurig troubles need specific troubleshooting techniques. Here are some common issues, one of which you may be facing right now. We have troubleshooting tips for them.

One of the most common troubles that Keurig users face is their Keurig refusing to work after some time. ‘Not working’ is a general term, though. The more specific troubles your Keurig may come up with are-

When you hold the power button of a plugged-in Keurig coffee maker, normally you’ll notice a power icon and a welcome note appear on the touch screen. If this does not happen, follow these steps-

This device comes with a built-in feature of turning itself off after 90 seconds of inactivity. There is nothing wrong with the device. You just need to power it on every time you use it.

If the “Auto off” feature is turned on, your Keurig Elite will turn off after 2 hours of its last brew. You will know this feature is on if the green “Auto off” light glows.

One common reason why your Keurig may seize to brew is debris such as dried coffee grounds or calcium building inside the waterline or pump. Tap water contains a variety of minerals and that is what causes this trouble.

Step 1: Hand wash it with mild soap and a soft cloth. [Note: The reservoir is not dishwasher proof, so you have to hand wash it. Use mild dishwashing soap such as

You have not changed your coffee brand and have done nothing new. The coffee that your Keurig brews for you is supposed to retain its taste. Instead of delivering that consistency, your Keurig is brewing odd-tasting coffee.

Believe me, when I say this, it is not a specific Keurig issue. It can happen to any coffee machine when a significant proportion of minerals accumulate inside it. These minerals come from the tap water that you use to fill the water reservoir.

If you are not getting the brew size you selected and your cup remains half empty, you are looking at a clogged needle problem here. A coffee maker needle gets clogged by coffee grounds and cocoa mix.

Step 2: Carry out a cycle of water-only brew. If you choose a 6 oz size brew, then keep a measuring cup and see whether your Keurig has correctly dispensed 6 oz water or not.

But before you do that, it is highly recommended that you start using a water filter for your Keurig Coffee Machine. A water filter removes chlorine, odor, and other impurities from water.

Step 5: Clean the entry and exit needles. Make sure to be cautious during this step. Needles are sharp and you would not fancy pricking yourself. May I remind you that a Keurig Needle Cleaning Tool kit really comes in handy.

If your Keurig 2.0 display is blank, try unplugging the brewer and plugging it back on. See if the issue is resolved. If your Keurig 2.0 touch screen is still cold towards you, get ready for some troubleshooting.

When a Keurig becomes non-responsive after a power outage, most probably a sudden surge of voltage when the power came back has damaged your Keurig. It is better to call Customer Care regarding this issue. Even then, you can try these measures to try to bring your Keurig 2.0 back to life. Here is what you can do:

You have unplugged and plugged in your Keurig but the humming persists. As I already mentioned this is something that scared me the most and I found the answer is in its sensor.

Quick Fix: Locate a little ring just underneath the brewing chamber head. Fiddle with it a bit and try closing your Keurig again. This should solve your trouble.

The tips and tricks to get around our Keurig troubles generally apply to most of the Keurig Coffee Machines. Whether you have a Keurig Mini, Keurig 2.0, Mr. Coffee Keurig or Keurig Rivo these are some of the handiest Keurig troubleshooting tips and generally apply to any Keurig Coffee Maker.

You have most probably busted the spooky Keurig trouble by now, but if you could not, then the problem with your device is more complicated. It is a great idea to call Customer Careand let the manufacturer have a look. They are just a call away.

Enjoy your coffee. And while you are at it, think of the good number of K-cups you are going to need now that you have a functioning Keurig at your service.

While some people use vinegar to descale their Keurig coffee maker, Keurig recommends using a descaling solution specifically designed for use with Keurig machines.

Your Keurig stopped working or it’s not brewing properly? Need help with Keurig 2.0 troubleshooting? Here are the most common Keurig 2.0 problems and how you can solve them.

This can be frustrating but don’t worry, most of these things can be fixed in a few easy steps. Here are Keurig 2.0 troubleshooting tips you can use to fix your coffee maker (and your morning as well).

If everything seems fine, the water reservoir is in place, the brew button has been pressed and nothing happens for more than 5 minutes, call Keurig Customer Service so they can troubleshoot your machine.

To turn on Keurig 2.0, plug in the brewer, then press and hold the power button (the power icon will appear in the bottom right corner of the touchscreen). You should see a Welcome note. If it doesn’t turn on you can try several things: check to make sure that the brewer is plugged securely; unplug and plug in the brewer; plug the brewer into a different outlet. As the last step, Keurig even recommends resetting your home’s circuit breaker.

It’s absolutely normal for a Keurig 2.0 not to dispense water in a stream but to trickle coffee. As long as you get a selected beverage size everything it’s fine. If you’re getting only partial cups, try cleaning exit needles and descaling the machine.

If nothing is clogged but the machine still leaks, it’s probably the hose or valve inside the machine and you will need to call Keurig Support for further assistance.

If your Keurig 2.0 won’t stop pumping water try the tap method: turn off the unit, remove the water tank, turn the machine upside down, shake slightly and tap the bottom a few times.

If you’re using distilled water, switch to tap, filtered, or bottled water – this should fix the problem. It’s not recommended to use distilled or softened water in Keurig coffee makers.

If your Keurig 2.0 is leaking water after brewing, try cleaning the k cup holder and exit needles, and don’t forget the little tray that sits under the k cup holder. This part can get full of grounds and debris and that can cause problems. Take it out and wash it with dish soap and warm water.

Keurig “water under pressure” error indicates the problem with the exit needle. Carefully open the handle, take out the pod and clean the exit needle. You can clean exit needles using a paper clip or you can use Keurig maintenance accessory. If this happens more than once or twice in a row, or cleaning isn’t helping anymore (that’s possible too) call customer service for assistance.

Unplug and plug in the brewer again to repeat the process, just in case. Make sure that the water reservoir is in place and there is enough water in the tank. If everything seems fine but still nothing happens, it’s recommended to call Keurig customer service.

There is a fix that worked for some of our readers. Unplug the machine, fill the tank with hot water and turn the machine back on. The machine should recognize hot water and start working again. Please note, Keurig only recommends adding cold water in the tank, so while the fix usually helps please use it at your own risk.

Sometimes Keurig 2.0 won’t brew if there’s not enough water in the reservoir. If you lift the handle or move a carafe after you turn on the auto ON, the auto brew will cancel.

Unfortunately, screen issues are a very common Keurig 2.0 problem. Usually either the touch screen doesn’t work or there’s a blank screen. There’s really not much you can do about it except unplug and plug in the brewer to see if it work. This fix can often help (YouTube), so you can try that as well.

Please pay attention to how often this happens. If it’s just once or twice it’s not a big deal, but if you think it’s happening too often, call Customer Service. It’s not something that will solve on its own and you probably don’t want to turn the machine on and off all the time because the screen goes crazy.

If you’re getting ground in your cup, switch to tap or bottled water. Keurig doesn’t recommend using softened or distilled water in their machines. If you’re using softened water, empty the tank, fill the tank with tap water and run a few rinse cycles to rinse the machine. This should solve the problem and you should be able to make the coffee without any issues.

If you want to use your own coffee in Keurig 2.0 or you simply prefer eco-friendly options, you can purchase Keurig 2.0 reusable filter for $8.00. This filter works with all 2.0 series brewers and it’s optimized for brewing a k-cup size (4 – 12 ounce). If you want to brew your own coffee as a carafe, you can get a reusable carafe filter.

I hope this helps. If this didn’t solve your problem or you don’t see a specific issue listed here, please contact Keurig Customer Service for further help. Customer Service is available 7 days a week at 866-901-2739.

The conditions of your cup of coffee can make or break your morning. The Keurig coffee maker can be a great way to ensure you get your morning java with simplicity and speed! Being one of the most popular coffee makers on the market, you can expect to have a consistent taste and manageable machine. That is, however, if your machine is working properly.

Although the Keurig is an effortless way to get a quick brew, everything convenient comes at a cost. Your machine will have issues and need some troubleshooting now and then. Luckily the solutions are quite easy and don’t require complex technical skills. So to protect you from a ruined morning and a broken heart, let’s go over common Keurig coffee problems and how to fix them.

If you find that your Keurig isn’t brewing hot coffee, this can leave you frustrated and regretful about purchasing your Keurig machine. Don’t panic; let’s check to see if your machine is clogged and how you can clean it properly.

Keurig cleaning can be a drag, but it’s necessary for your machine to function correctly. Before cleaning your Keurig, make sure you unplug your coffee maker first. Ensure your machine has thoroughly cooled before cleaning.

A clogged Keurig is a common cause of most problems with your machine. If you have been using your Keurig coffee brewer for more than six months, you likely need to have it cleaned. Luckily they have made the coffee maker easy to take apart, which makes the cleaning process much more taxing.

Resetting your Keurig shouldn’t be difficult, but sometimes you may encounter errors. Here are some of the main reasons why you can’t reset your Keurig:

Rather than going through every possible problem you may encounter with a Keurig coffee maker, let’s cover the most common issues users face with their machines. If you finish this article and still haven’t found a solution, you may need to contact Keurig customer support.

Although the Keurig coffee maker is a brilliant piece of java tech, it does not have a mind of its own (even though it can sometimes seem that way). A common problem some Keurig owners face is that their machine sometimes turns on or off on its own. Before you think your Keurig is haunted, there is an easy fix for this issue.

Sometimes the genius of the Keurig machine can get in its own way. The new and improved models tend to have settings that many Keurig owners don’t know are active. The automated brewing feature is one of the most sneaky issues of Keurig troubleshooting.

So if your Keurig seems to be haunted, it’s more likely that you have accidentally activated the automated brewing feature. After you turn this setting off, your machine will start to behave itself again. If you always like your coffee at the same time each day, this feature may be helpful to you.

If you notice water leaking from the cold water reservoir, you may need to order a replacement tank. How do you check if the water is leaking from the cold water reservoir? You can follow these steps:

If you discover that your cold water reservoir isn’t the direct source of the leak, other parts might be misplaced, causing the leak. Your gasket may not be lined up properly. The gasket is located around the puncture needle.

A clogged Keurig is a likely culprit here. Over time, your Keurig can get clogged, affecting the quality and quantity of the coffee you brew. One super-easy way to fix this is to brew a few rounds without a k-cup. This will flush water through the system and clean out any gunk or scaling inside your machine.

If you are consistent with your k-cups, there is no reason why the taste of your coffee should change. Once again, the flavor of your coffee can be ruined by a clogged Keurig machine. Why does this affect the taste of your k-cup? When the water line is clogged with debris, coffee grounds, or calcium buildup, these nasty bits can get into your Keurig coffee.

Even though most of the newer modules have an indicator light to tell you when to clean your Keurig, you should clean your machine every 3-6 months, depending on usage. This will protect you from an awful bitter “good morning!”.

Sometimes your Keurig can look like the dashboard of an old used car. All of these weird, confusing lights are messing with your morning coffee! Don’t get overly frustrated at these occurrences because they are not difficult to sort out.

First, you want to ensure the water reservoir has been properly filled. This error message might not actually be wrong. I know I’m guilty of making this error, especially before my morning mug(s).

Are you the proud owner of a Keurig 2.0? If you are, you probably haven’t run into this problem yet. While most people enjoy this intricate coffee brewing system, others can’t even get it started.

If your Keurig machine is properly connected to power, you may want to try a different outlet. If you are still having trouble powering on your Keurig 2.0, you may need to contact their customer support.

If you have a strict morning routine, nothing can be more annoying than your Keurig shutting off unexpectedly! First, check the reservoir magnet, then make sure all timers and automatic shut-off features are inactive.

Your Keurig is already a pretty noisy machine. There will be some strange sounds when you brew your coffee, but most are normal. Just make sure that your Keurig machine is cleaned properly to prevent any damage to the pumps.

Again, please never forget to keep your machine clean to prevent clogging or other damage. If coffee grounds or minerals build up and clog your Keurig, you will have a bad time.

Though it can be tedious to clean over and over again, remember all the joy your Keurig brings you in the morning. Respecting your coffee equipment is a huge part of having a pleasant coffee experience.

If your Keurig machine is clean and you still have issues with heating, you may need to focus on the water pump. If it is damaged or malfunctioning, it could be time to order a replacement. In that case, make sure to contact Keurig customer support.

Coffee grounds floating at the top of your morning cup? Yuck! Don’t throw your Keurig out just yet, as the solution might not be in the machine. The type of grind for the beans in your k-cup can be why you have coffee grounds in your coffee cup. This can easily be avoidable by using a coarse grind for your k-cup.

If you aren’t satisfied with the taste or consistency of your coffee, I suggest choosing a darker roast. This will help to give you more flavor and a more desirable cup of coffee. There is a wide variety of k-cup flavors to choose from. If you get bored with one, experiment with another. The Keurig is great for this reason; there is a wide variety of coffee to explore!

The Keurig milk frother is a great addition to your coffee bar because it lets you make barista-quality lattes from the comfort of your own home. But, just like any other machine, sometimes it stops working. Common issues people run into are a failed milk frother even though the light is on or the frother heats the milk without frothing it.

If this is the first time you’re using your milk frother, make sure you use the correct milk. Skim milk, creamer, or milk alternatives like almond milk might not froth the way you’re used to. According to Keurig, the best milk to froth is either whole milk or 2%.

If you’re sure you’re using the right milk and it’s still not frothing, make sure the lid is on correctly and the milk level is not over the max fill line. If it’s still not working, ensure the whisk is correctly placed inside the machine and free of any gunk or debris.

One of the most common issues people report experiencing with their Keurig machine is that it dispenses too much water. So, if you’re experiencing an excess water leak after your coffee has finished brewing, you’re not alone. Lucky for you, it’s an easy fix.

If your Keurig isn’t turning on, ensure it is properly plugged into the outlet. Next, try using a few different outlets around your kitchen to ensure the issue is your machine, not the outlet you’re using.

If your Keurig splatters while brewing, you might be experiencing a clogged brewing needle. Sometimes if the machine is not cleaned and descaled on a regular basis, excess coffee grounds might build up inside the brewing needle.

Verify that you’re using a Keurig-approved coffee pod and that it fits correctly inside your machine. Using a third-party K-pod might cause your machine not to close because it’s too big. Make sure there is nothing else that could be blocking your machine from closing.

If it’s still not closing, locate the ring under the brewing chamber head. Adjust the ring to make sure it’s sitting nicely in its spot. This should ensure your Keurig closes correctly.

Beeps are the only way your Keurig machine has to communicate that something is wrong. If you’re experiencing excessive beeping, it might be time to clean and descale your machine. If this does not stop the beeping, ensure all Keurig pieces are properly aligned and the machine is plugged into the wall correctly.

Your Keurig should not leak water while preheating, so if it is, you might have a clog. Make sure the brewing needle and k-cup holder are free of debris and accumulated coffee grounds.

If this does not solve your leaking issue, the problem is not due to a clog, and the issue is with the hardware. For hardware issues, you may need to contact Keurig customer support at 1-800-901-BREW(2739) or purchase a new machine if your current one has run its course.

The first step to figuring out why your Keurig is only making half a cup of coffee is ensuring the water reservoir is aligned properly. Keurigs operate with magnets, and any misalignment can lead to problems with your machine.

If it’s still not brewing a full cup of coffee, your machine is clogged and needs to be cleaned. Carefully use a needle to clean the tip of the brewing needle and clear out the accumulated coffee grounds. Use white vinegar or Keurig’s descaling kit to clean out any limescale buildup inside your machine.

Descale your Keuring regularly to ensure you do not face this problem again in the future. When you brew coffee with your Keurig, the inside of your machine accumulates limescale buildup. Descaling is the process of removing that buildup and thoroughly cleaning your machine to ensure you have the perfect cup of delicious coffee every time.

Make sure your Keurig is plugged in, and your chosen outlet is working correctly. To determine if your outlet is working correctly, try plugging a few different appliances into the outlet to see if they work. If they also don’t turn on, the issue is with your outlet, not the machine.

If that does not turn your screen on and you’re sure the outlet is not the problem, try unplugging the machine, waiting 30 seconds, and plugging it back in.

Your Keurig should not be smoking or steaming during the brewing process. If you see smoke, unplug the machine immediately. Remove any flammable objects near your machine and watch it for a few minutes to ensure nothing catches fire. Your safety is worth more than your cup of coffee.

Some common problems that might lead to steaming or smoking Keurig are an empty water reservoir, a dirty machine, over usage, or faulty electrical components. To prevent smoking or steaming, never operate your machine with an empty water tank, and clean your Keurig regularly.

A leaky Keurig coffee pot has plagued coffee lovers since the invention of the K-Duo Carafe. The leaking you’re experiencing could be due to a ridge left by the plastic mold for the carafe spout. This ridge can be removed by gently sanding it down with sandpaper.

Well, because it’s brand new. Think about it, your new Keurig has never had water run through it before, so it’s only natural you might experience a bit of a plastic taste in your first brew. To get rid of it, brew a few cups of coffee without a coffee pod in the machine. This will run hot water through the machine and eliminate the remaining plastic taste.

It can be frustrating when you’re trying to brew a cup of coffee by pushing the blue light on your machine, but the light stays on, and there is no coffee brewing. Lucky for you, there is a simple fix. Open and close the brewing lid and press the button again. Your Keurig should begin to brew your coffee.

As with most issues you might run into, your Keurig shutting off mid-brew could result from a clog. Sometimes, the bottom needle gets clogged by excess coffee grounds and does not properly puncture the bottom of the K-cup. The machine will sense this and turn off to prevent an overflow of water. To unclog the puncture needle, use a needle to gently scrape out the accumulated coffee grounds.

If the puncture needles are not clogged, make sure your water tank is correctly aligned in its holder. If all else fails, your Keurig machine needs to be descaled.

If you’re like me and use your Keurig every morning, you’ll notice when something doesn’t sound right. Like other common problems you’ll run into with your Keurig, a clog or buildup of limescale could be the culprit. Make sure you clear out any clogs and descale your machine when it starts making loud noises.

Additionally, your machine might be making loud noises when drawing water because the water tank is not properly aligned. Double-check to ensure the reservoir is where it’s supposed to be and full of water before you brew your next cup.

If all else fails and your machine still makes noises, it might be time to contact Keurig customer service. They can be reached at 1-800-901-BREW(2739).

The first step to finding out why your Keurig will not pump water is to verify the water tank is properly aligned with the machine. Many Keurig components run on magnets and will not work if everything is not where it should be.

Hopefully, this will solve your water pump problem, but if it doesn’t, it might be an internal issue with the machine’s pump. For additional help, reach out to the Keurig customer service department at 1-800-901-BREW(2739).

If there is water in the water tank and your Keurig keeps telling you to add water, remove the tank and thoroughly clean it and the water pump opening on the base. Make sure the tank is sitting correctly in the base.

There are a few reasons your Keurig machine might be blinking at you. The most likely reason is your machine is sensing a buildup of lime scale and needs to be descaled. If you’ve just recently cleaned your machine and it’s still blinking, make sure the water tank fits nicely in the base and is full of water.

You don’t want your Keurig to immediately run the water when turned on, and it could be caused by excessive air getting in the machine and triggering the pump. To fix this, gently flip your Keurig machine upside down and tap on the bottom to clear any clogs.

This might sound odd, but the Fr error message on your Keurig Duo means the machine is too cold. You might see this message frequently if you live in a colder climate or if you just took your Keurig Duo out of storage. To fix this, bring the Keurig Duo into a warmer environment and let it sit for about 30 minutes to warm up to room temperature. If you live in a cold climate and anticipate your machine getting too cold continually, consider bringing your machine into a warmer room overnight.

If you have a Keurig 2.0 Carafe, you might experience a problem where your Keurig says the setting is incompatible with the carafe. This message lets you know you’re using a K-cup that Keurig doesn’t authorize. To fix this, make sure you’re using a Keurig approved K-cup, as using any third-party pods might damage your machine and void your warranty.

Like almost every other issue you might run into with your Keurig, an error message that says water under pressure could be caused by a clogged puncture needle. When the needle is clogged, it messes up the water pressure since water can’t get through to brew. To fix this, carefully clean the puncture needle with a needle or straightened paper clip to remove built-up coffee debris.

When you hear “regular coffee maker,” that normally refers to a drip coffee maker. The first significant difference between the two is the cost. A Keurig is a bit more expensive than the average automatic drip machine. However, we cannot just look at the price tag when we talk about which one is better.

So which one is better? Well, the drip coffee maker wins that one. But Keurig is more about convenience than award-winning coffee, so if “fast coffee” is your #1 priority, then a Keurig might be right for you.

Though mold is not a common problem for your Keurig coffee maker, you could run into some if your machine isn’t cleaned regularly. Make sure to always rinse and wash your water reservoir. To learn how to wash your brewer, refer to the steps above.

Bleach kills everything, so it must do a great job of sanitizing my coffee brewer, right? No! Not only is using bleach an ill-advised solution for cleaning your Keurig, but it’s also not recommended for cleaning any coffee brewers.

If you want to upgrade your at-home barista lifestyle, you may consider looking at the best Keurigs on the market. As for which model you choose, it all comes down to your taste and how you like to brew your lifeblood. Don’t forget to also explore the wide variety of k-cups available.

This has been a lengthy troubleshooting guide on how to take care of your Keurig. If you diagnose your problem and try one of our solutions, remember to contact Keurig customer support if you still don’t have any luck resolving your issue.

Always remember that this machine requires attention and maintenance. So unless you want to go back to drinking cowboy coffee, I suggest you look after your Keurig.

Over the years, people have come to find that most problems with Keurig aren’t the end of the world. They wouldn’t trade their ultimate source of convenient coffee for anything.

While there are a lot more durable and convenient coffee brewers out there, not many can match the simplicity or consistency of the Keurig coffee maker.

Finally, the Keurig community is large, and there are many forums and guides to help you if yours ever breaks down. You can also compare and discover different flavors and little hacks to make your experience a better one.

That’s why in this comprehensive guide, I will let you in on the steps to turn off that descale light in your Keurig coffee maker as we also cover: What’s the purpose of the descale light?

We’re just of one blood in here, really. You didn’t buy a Keurig if you’re not a big coffee fan. So if you’re looking for more ways to prolong your coffee maker’s life, this article is for you!

Your Keurig actually doesn’t have a sensor inside that can detect when you’re running out of water. But it can detect if the water isn’t running as fast as it is supposed to.

Some reusable cups are made to give more room for water flow compared to others. It could also be that the cup is packed way too tightly and that’s causing the restriction of the normal flow of water, causing the Keurig descale light to stay on.

Wondering how it happened that your friend who has the same Keurig coffee maker isn’t having the same problem with the Keurig descale light as you have?

The great thing about this Keurig Descaling Solution is that it doesn"t have a strong smell to it, unlike vinegar, which can leave a strong smell and possible aftertaste in your machine!

...there’s an exit needle along with the other components so be vigilant and careful if you don’t want to end up with bloody hands and a messy Keurig machine.

You can descale your Keurig coffee maker with the simple process below which can be applied to the classic Keurig machine. Shut off your Keurig machine and make sure that it’s unplugged to avoid any accidents.

Now, your Keurig machine has a water filter where your water passes through before running through the coffee grounds. Take that water filter out of the machine.

Now that the Keurig descaling solution bottle is empty, fill it up with water and pour it into the water container along with the descaling Keurig solution.

What you really need is citric acid that is instrumental in dissolving and scraping off all ground coffee gunks and mineral build ups in both the water reservoir and to the innermost parts of your Keurig K machine.

If the Keurig descale light stays on, just repeat the process with just water. For the Duo, remember to press 8oz and 10oz buttons at the same time, holding them for 3 to 5.

As mentioned earlier, citric acid is the main ingredient to a squeaky clean Keurig coffee machine, not to mention that it’s readily available in most home kitchens nowadays.

Citric acid is the main ingredient in Keurig’s own descaling mixture so if you’re looking to be more practical and want to have a descaling ingredient to have in your house ready at all times instead of a bottle of solution, then a bag of citric acid may just be your best bet.

Keurig coffee machines work with needles in a way that it pierces through the K cup (refillable K cups). It lets the water in to pass through the coffee grounds inside the pod, and then through the Keurig exit needle at the bottom of the K cup to deliver you a ready-made cup of coffee.

If you are unable to clean the needle, relatively cheap replacement parts can be purchased. Just make sure you select the replacement part appropriate for your Keurig model.

Whenever things go wrong with our machines, a good push of the reset button will often save the day. But unfortunately, the Keurig coffee makers don’t have a reset button.

You can also detach all the components such as the water tank while letting the unit rest for a couple of hours. How often should I descale my Keurig?

As a coffee lover, we know that coffee machines, such as the Keurig machines, are literally life. Because we need them to make our different types of coffee drinks every day!

I have the same problem. I’m so tired of going through Kurig machine because they all stop working after 10 -12 months. My first duo stopped working on the carafe side after about 9 months. My replacement is now doing the same thing after 6. Im so over it.

i have only used this side maybe 3 or 4 times. Now got clogged and won"t work. Called customer service. They want to send me a new needle. I told him that has nothing to do with the brewing side. it has something to do with the water line its getting clogged and my filter fills with water and wont come out. Now all my lights are on and won"t turn off. Now the other side for my k-cups is not working. if i can get the k-cup side working that is all I need. Will take the new part and hopefully that side will work. Not happy I need my coffee.

Take all the removable parts off of your Keurig (water tank, filter and basket, carafe and cup tray), turn machine onto its side where you can see up into where you would put the basket. It is probably filled with old coffee grounds. Take some q-tips and toothpicks and scrap out the grounds. Turn it upside down and tap it to get them out. You should be able to put it back together, and power it up. Run a full pot of water through it. You might have to repeat this a couple of times until the line clears, took me doing this several times to get it to work properly. Keurig tried to tell me my machine was broken, it isn"t, just clogged up. Works fine now.I guess they can keep their 48 cent coupon.

Seems like a trend after reading the comments on this site. My first Keurig Duo quit brewing the coffee pot side of things after about 10 months of service. The red light would start flashing immediately after selecting the pot size. I called Customer Service and after some discussion, they replaced it. The same thing is happening now with the replacement. I love the idea of having the choice of brewing a pot of a single cup, but this machine has been nothing but trouble!

Thanks to this site I called and customer service took care of it. I have owned several types of their coffeemakers and have always received great service. Thank you Keurig.

Carafe side no longer brewing. Serial number is 2 years old apparently, bought on Amazon a year ago. Customer service guy was friendly. In the end offered a measly 20% discount on a new one. That’s ok customer service but nothing to brag about.

I have a Keurig Duo and my problem is with the coffee brewing side. Occasionally after brewing it appears that the coffee grounds have exploded in the top of the coffee maker and it is very difficult to clean.

It will not brew coffee. It runs about a tablespoon full and then the please wait hot do not lift message comes on and will not go off unless I unplug from wall outlet and reset. Then it still will not brew. I have taken apart and cleaned with no luck. Not happy...what can I do?

My old Keurig quit brewing after a K-Cup exploded in it. I cleaned everything and then it wouldn"t brew. I called customer service and they were helpful. It quit putting holes in the bottom of the cup so they are sending me the part to fix this. Hopefully this will work. My model that makes a whole pot is obsolete and they only offer single cup brewers now.

I have been a Keurig user since 2007. You couldn"t buy K-cups in any grocery store, I used to buy them online. I recently replaced my little, one cup machine for a 2.0 K350. I should have never purchased it! This is the worst machine ever. Exploding K-cups or cups that never finish brewing. I have done everything short of building a new machine. It acts as if the cups are not long enough to get punctured by the needle. I have also checked that and the cups actually push up instead of getting pierced by the needle. I have found a Gourmia online and I am going to give them a try. Fingers crossed.

Received mine as a gift. Keep getting underpresure message . Cleaned as instructed with paper clip. Next brew good. Then under pressure message . Not a happy coffee drinker.

Due to the fact that you cannot use a manual K- cup, (refillable), or anything that doesn"t fit exactly right in the holder. K-Cups will not stay in the correct position so it keeps creating the message that the water is under pressure. I have gone through a case of K-cups trying to get it to work. I contacted customer service I have CLEANED the needle 2-3 times with the process in the trouble shooting guide.

It is not that the needle isn"t clean it is only two months old. I am so disappointed I had an old style Keurig and and threw it out because it only made about 6 oz at a time. It did work though!

If I could find the part I would try just replacing the basket. I really do not have time to run back and forth to the store or pack it up and ship it back.

Setting not compatible with carafe... remove carafe... I have tried every setting I could but to no avail. Pod has 4 on it but it will not let me change 2 on pod setting to 4

Screen blank except button in right bottom corner. Press it and it starts pumping water. Only stops when unplugged. Tried all the reset tricks: holding the on icon, slapping it, etc, still keeps pumping water. Can"t get to another screen to try any of the other tricks but I can drain cold water as fast and as long as I can put it in??

I have tried about everything to get my Keurig to run. It had been running sluggish and I noticed the de-scale light was one. I started de-scaling with vinegar and it completely quit. Water is coming out of the side dispenser. The needles are clean. I tried covering the white flexible nozzel that goes into the resevouir. When I first did that, it spit out alot of light brownish liquid. After that, nothing. Hums as if it is taking in water, but the water level does not go down. It will not produce anything. Suggestions?

Ok, so I attempted to rescale my unit. It of course got plugged like it does every time. Watched some videos and ended up turning it upside down and banging the crap out of it, blew out the the plastic piece where the reservoir is and blew out the line where the needle is in the front. Now the Keurig says it’s ready to brew. When I lift the handle and close it again, it says ready to brew but none of the lights blink to select a cup to brew. Does anyone have any ideas on how to correct this? Could I have got some things set inside that is preventing something from engaging in there?

My K-500 2.0 brewer is 2 years old. Works great for the first cup in the morning, but when making second cup 20 minutes later, it stops half way through and says "please wait", then it says "preheating" which it is not, as you cannot hear the element heating the water. It may or may not finish this second cup, if it does, it takes at least 5 minutes. After this again this morning, it shut off then came back on on its own and poured a half cup of water into the tray (no pod in the machine). It"s been cleaned and like I said, first cup always works fine. Sound more like an electronic/computer issue, anyone have any ideas?

I have a brand new K250. I started the initial cleansing brew process as the manual describes. When I lift and lower the handle I never see the dispense hot water message. There is no cartridge in the unit. Instead I see the brew your first k-cup screen suggesting brew size, strong selection etc. Has anyone else experienced this issue and if yes is there a fix. I can process hot water from the brew menu but this issue tells me there may be a fundamental problem with this unit. Please advise. Thanks.

I came to this site looking for reason why my keurig 425 wasn"t brewing or just dripping ... I tried the paper clip to clean out needle..then i read comment about turning over the coffee machine hitting from the bottom.( once you removed the water tank and drip tray) i did it maybe 2 or 3 times..I started brewing full force :). my niece start laughing at me...

All three size buttons plus menu resuscitated my B60! I had the dreaded "Not Ready" message and had tried dozens of solutions. Four buttons did the trick.

I"d probed every tube in this machine to no avail. The screen cleaning worked fior me. I had already been pricing a new one. Thanks for the information.

Alright. I didn"t see this issue in the comments below so here goes. When the power goes out my kuerig won"t heat and it also shoots all the water out in preheat mode. I"m talking empties the tank. I have unplugged it. Turned it off nothing helps the second I turn it back on it proceeds to pump all the water out whether the lid over the coffee is shut or not.

My Kuerig 2.0 has power you can see the power button if you push it it will not turn the power off or on reservoir light is not on and I"ve only had this machine approximately 2 1/2 years. How do I reset it or get the main screen working again properly

Read comments. Emptied reservoir, had paper bits in it,. Not sure where those came from. Washed reservoir with water until paper pieces were out. Filled it back up. It turned on, heated, and brewed. So glad to have found this site and that the solution worked. Had machine just a little over 16 months, this was my first problem with it.

My keurig would not work with a pod in it but would work without the pod. After much frustration I realized that the needle in the cup that the pods fit in was stopped up. I cleaned it out and it worked fine.

Happened upon your suggestion for resetting the constant not ready flashing on our keurig quite by chance...thought why not try...it was amazing!! We were ready to toss it...thank you so VERY MUCH!!!

Editor"s note: Bill, I"m just the guy who writes and publishes this website. I don"t manufacture or sell Keurig brewers. ; ) You should reach out to Keurig Customer support. Nick

my Keurig coffee maker has a add water light that stays on , so it makes it unable to brew my coffee .bought it in November. called the company and they are sending me another water container .don"t know what the water container has to do with it. but i,am not going to kick it before I get it.

Keurig coffee maker is a piece of junk. we have always used filtered water. lasted 6 months. PIECE OF JUNK DONT THROW YOUR MONEY AWAY. Going back to our Bunn.

Machine we"ve had for two years started showing "not ready" on menu and did nothing else. Completely unresponsive. Had tried several things that didn"t help, but I read here about holding down the menu button and three other buttons at the same time. That shut the machine off and when I turned it back on, it was back to normal.

I got my Keurig from a friend when he bought a newer version. It was working fine, the screen was a bit leggy, but now the screen has the small power button and it"s lagged. It won"t brew anymore and getting the screen to show anything but the lagged power button is a chore. Will customer support send me a new Keurig even though it wasn"t originally mine? Thanks!

I finally discovered the correct solution! Inside the water reservoir, at the bottom, resides a large black plastic bushing / screen assembly which is attached with three small screws. Guys, get your gal with small hands to help...space is very small! Remove the three screws and remove the bushing. The bushing has a sealed screen which I scrubbed with enthusiasm with a small fingernail brush. Once I rinsed the screen thoroughly and had 100% water flow through the screen, I reinstalled the bushing / screen assembly with the three screws.

My 1 week old keurig 2.0 only brewed ONE cup of coffee, and hasn"t worked since! we have done everything possible, from utube suggestions, to all keurig maintenance/cleaning. Hot water runs through perfectly, but, when we place the (keuring brand) pod in, message comes up at half a cup: "brewing interrupted, water under pressure, perform needle maintenance", and coffee grounds are EVERYWHYERE! we"ve cleaned the machine 10 times, as well as paper clip in needle (and unplugging and waiting) turning upside down and a gentle tap, nothing works!! hot water runs through with no coffee grounds!! but will NOT brew the 12 oz option. the 10 oz option has coffee grounds in it, and you can see the coffee spilling through around not just thro the needle!!please help???

My keurig 2.0 will not brew the 12 oz cup, keeps saying : brewing interrupted, water under pressure, perform needle maintenance. we have done everything possible, all the cleanings, everything with paperclips, to using cleaning device, to turning machine upside down. Hot water comes through perfectly, a 12 oz cup of it, but, when trying with the coffee pod, message reads " under pressure" when you try to brew the 12 cup setting, and coffee grounds are everywhere! before calling customer service, hoping someone has a tip??

This worked with a K40. It may apply to other models. Symptoms: Brewer would overhead. Little water would sputter out. Tried the other fixes here to no avail. I noticed the screen in the bottom of the reservoir was not perfectly clear. I removed the screen by backing out the three screws (#2 Phillips worked), back flushed the screen under the faucet, then reinstalled the filter. It has worked perfectly since.

The main reason people have so much trouble with these machines clogging is because the cups are pressurized with nitrogen to keep the coffee fresh. If you just drop a cup in and close the unit, the pressure forces the finely ground coffee up into the upper needle. Then when the grounds get wet, they swell and clog the needle. To stop this, just press the cup down until the bottom needle punctures the cup and relieves the pressure before you close the handle. You will never have to clean the needle again. All this voodoo of slapping and tilting will not fix the rusted air vent solenoids. They need to be replaced.

Thanks for the pointer. My B60 was locked in flashing "not ready". Turned it upside down and "burped" it (one persons bitch slap is another"s burp). Set it back up and held 3 cup size a menu button simultaniously an the not ready went out. Released all buttons and powered unit up normally. Works great. Btw, this unit is 3.5 years old. First problem.

The brewer won"t btew. Just stopped arter a few frunts. Mived to different outlets - same thing. Moved to different house - now nothing. No power. Cuisenart nest to it works fine. Called Kuerig. No help. Out of warranty at a year and a half. This thing was hardly used. They really suck.

After two days of just a blank white screen and being frustrated I tried the tips here - I unplugged it, took the reservoir tank off, turned it upset down and shook it, moved the kuerig to another outlet and plugged it in and it works!! Thanks for the tips!!!

The problem, as noted by others, is that it"s plugged with coffee grounds. The solution is all you have read here (paper clip, bank on it, etc) plus whatever else it takes to unplug it. I used the paper clip AND then held it under the kitchen faucet upside down and back flushed it profusely with water to get mine cleared. Works fine again.

Mine was flashing "not ready" so I gave it the turn upside down along with the bitch slap( not sure I needed to do that, but did it for fun) held down the three brew buttons along with the menu button and woohoo IT WORKS!!

Had guests over and the thing gets clogged and spits grounds everywhere, on the wall even!! Cleaned, descaled, twice and can"t get a single cup of coffee out of it without it spitting up grounds. Customer Service not helpful at all. Expensive piece of junk. Mr Coffee is at least dependable, never Keurig again!

I was on a brief hold, gave name, email and serial # of machine. The lady asked me to unplug it, lay it on its back, and insert a paper clip in the hole on either side of pin that punctures the cup. Within 5 minutes, was drinking my coffee! I understand that everyone may not have an easy fix like this, but strongly encourage you to try - very pleasant customer service and very happy to have my coffee machine in working order!

Very disappointed with Keurig.Called help line,went through all steps & still not working,said out of warranty & could sell me a new one at a reduced price.This is my 3rd Keurig so think its time to move on to a different brand...all piece of junk.

We had to replace the first one as it would not heat. The second one has been a constant pain. Never would get an accurate measure and now it will not heat up and only dribbles little bits of liquid.

Thank you, Snowmobile! Your method of cleaning the top piercing area with a paperclip not only made it work again but it once again performs quickly. Before it was just dribbling out. Thanks for saving me money!

I have only had my keurig for 2 months and now it won"t work. I get the message "sorry brew interrupted water under pressure . To reset remove pod and lower handle . Preform needle maintanace if persists". Help please.

I could not turn the power on as our touch screen was not responding. Read through thread below and found posting in January 2016 by Chuckles. Tried lifting handle with touchscreen slightly, then all the way, then midway and no response. So then decided to remove lower carriage which holds the K-cups. Don"t ask me why or how, but that seemingly did the trick (defies logic, but worked). With the lower carriage out, the power button and (entire touch screen returned to normal). Don"t know how long it will work, but for now, glad to have machine functional again.

I have the k450 and have the white screen. It was purchased October 2015. Unit does nothing. I tried all of the comments listed with no luck. I called customer service. They are sending me a new unit. Apologized for the issues. Very pleased with customer service.

My new model sucks. The pump is very loud and the electronics are iffy. Started by not stopping and filling 3 cups everytime I tried to brew a cup. Next, looked like it had a prostate problem and would trickle.forever. Finally it quit last week. Had to did up my senseo and use old pods I still had. Finally, after reading this colum, I decided to empty it, clean the needle with a toothpick and got medieval on it. it worked. Got 3 cups of hot water with grounds in it but fianlly cleared up and working fine now. Who says corporal punishment does not work?

FINALLY FIXED!!! We had a power outage and the next day the machine said preheating and wouldn"t work. What we did was take out the rubber seal around the second needle(further in). Once taken off, put machine upside down and drain all the water from the machine! Put rubber deal back on and let the watts the flow into the internal reservoir and allow machine to preheat the water. YES this worked and we have our machine working with no trouble!!!! Try it, it works!!!!

I have a 2.0 and only had a couple of months now. When I went to bed all lights on the it were working but this morning the lights were not on only the cirlce at the bottom of the screen and it would not do anything. I tried unplugging it, plugging it into a different outlet, still nothing. Help.

I have keurig elite that my husband bought me 3 years ago. I clean it every 6 months like book says. I also clean it how it says. But every time it clogs. Usually the paper clip works but not this time. I tried paper clip burping and straw. My father in law even used compressed air and still nothing. Am i missing something or is it trash? I only drink 1 may be 2 cups a day.

Im on my second keurig 300 coffee machine both of these were brand new.in both cases the power went out due to the weather and in both cases when it camecame back on the machine wont pump water.i cant afford to pay150 dollars for a new machine everytime the power goes out.

Received my Keurig 2.0 Model 300 for Christmas and only brew 1 cup Per day. It started off good, then all of a sudden it would spit out a little coffee and stop, now - nothing happens. I went thru all the steps (including the "bitch slap" described in a forum) to no avail.

I contacted Keurig this AM and after approximately 15 minutes of working with the Rep, I have a perfect working unit again AND most importantly, I believe we may have found out WHY the unit plugged so quickly. If your Keurig K-Cup shows a bulged top, "under pressure", do not simply close the lid to puncture the cup as this allows grounds to go into the upper spike. Instead, PRESS the K-Cup onto the Lower Spike, THEN close the lid, puncturing the upper tab.

Received my Keurig 2.0 Model 300 for Christmas and only brew 1 cup Per day. It started off good, then all of a sudden it would spit out a little coffee and stop, now - nothing happens. I have gone through all the steps identified on the Keurig site and on YouTube to no avail. Back to the Hot water and Carafe, where life was easier.

An update - the Eco Filter is still working flawlessly (see link below). Until Keurig fixes their problem (whatever it is), this is the best way to brew full carafes with the 2.0 machines. http://ow.ly/YmmDc

I just fixed my cuisinart SS-700 single serve brewer. It was flashing "NOT READY" I held Brew, Hot Water and Rinse. The cuisinart turned off. I turned it on, and voila, FIXED!!

For some time the LCD would not respond, after lifting top up and down several times it would start to respond, sometimes unplugging was needed as well. This morning same thing but when plugged back in just the power button was there and would not respond. This is where it gets weird...I lifted the top just enough to unlock the catch and the power button worked but LCD would not respond as usual...so i took pod out and LCD worked, so I started playing with the settings. Changed the wallpaper and changed the clock to analog...and it started brewing again, go figure. Not sure how permanent of fix this is but hopefully this will help others.

Hello ... we bought a "cheater" (the Eco Carafe) to see how it would work with our K550, the brewer that never seemed to be able to fill up a carafe. I am amazed with the results. Every time we use this device the brewer works flawlessly! I am starting to think that maybe the "problem" is the K Carafe Packs themselves ... not the brewer! Some work better than others, and this Eco Carafe cup has worked perfectly a dozen times so far. I recommend that you give it a try, especially if you are having problems with partially full carafes. Good luck!!

After reading the comment about slapping the machine I thought no way that worked. Well after trying everything else I thought what do I have to lose so I slapped the thing and it is working just fine ;) So thank you

I agree the Kerurig 2.0 is a piece of junk. Why do I have to use paper clip to clean it when I have only used it less than a dozen times in less than 2 months.. I have a Hamilton Beach Brewmaster that we use daily. My Keurig is used for company who prefer decaf or a special flavor. This is fourth Keurig--three were given as gifts. The older model before 2.0 Keurig, please listen to your customers. I will not be recommending Keurig in the future or buying another one of the nail all the problems are fix

I bought the keurig 2.0 about 6 months ago for my girl friend. She used it every night before going to work on third shift. Today she went to brew a cup of coffee and it sounded like it wanted to brew at the very beginning then it just stops. She tried really hard today to get it working but nothing. I was going to buy my daughter one for Christmas. I am soo glad i didnt. A lot of money for a peice of Junk! I have tried the slap and burp..paper clip..blowing into a straw..Nothing worked. Guess i will throw it out with the garbage..where it belongs. Live and learn!

Hit power button to turn on, it started the preheating process and while warming up it brews water and continues to run water through so it never heats up and then powers off. This is our 2nd kuerig sent us a 2nd one after 1st stopped working because it wouldn"t pump the water after having it for 2 wks. Unplugged and did the bang on the bottom but didn"t work.

I just received the keurig 2.0 for Christmas. I followed the directions and it just continues to say "filling" with a loading sign over and over until it just shuts off. What do I do?

My Keurig 2.0 is less than a year old. All of a sudden this Christmas week ( of course when I have family in town ), I"m having trouble with carafe setting. I put the carafe in place, put the pod in and it says, "Remove carafe.. wrong setting? I am putting carafe pods in, not sure why its not recognizing them? HELP!

I also struggled for months with the white-out display screen. I finally took the advice from others on this site and called customer service toll-free at 888-879-4627. A human answered after a few rings - no robot or menu selections to make. I explained the defect. She asked when it was purchased, which was 11 months ago. She explained that it was still under the 1 year warranty and the company would send me a brand new machine - same model. I only had to read the serial number and provide my street address and email address. No other hassles or proof. In 6 days, the new unit arrived and works great. She did mention that an email would come with instructions on how to return the K-Cup holder from the old machine which they wanted as proof of ownership, however, no email or instructions were ever received. I am very pleased with the way customer support handled this - couldn"t ask for a better experience. I presume that so many customers have reported the same defect that they have surrendered to just replacing the entire unit rather than trying to fix the broken one. So, now I have an 11 month-old machine to dispose of o