can apple fix a broken lcd screen free sample

Use our “Get an Estimate” tool to review potential costs if you get service directly from Apple. The prices shown here are only for screen repair. If your iPhone needs other service, you’ll pay additional costs.

If you go to another service provider, they can set their own fees, so ask them for an estimate. For service covered by AppleCare+, your fee per incident will be the same regardless of which service provider you choose.

Your country or region offers AppleCare+ for this product. Screen repair (front) is eligible for coverage with a fee by using an incident of accidental damage from handling that comes with your AppleCare+ plan.

The Apple Limited Warranty covers your iPhone and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters, spare cables, wireless chargers, or cases.

Depending on the issue, you might also have coverage with AppleCare+. Terms and Conditions apply, including fees. Feature availability and options may vary by country or region.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.

Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.

For most customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair. These providers include Apple and Apple Authorized Service Providers, and Independent Repair Providers, who have access to genuine Apple parts.* Repairs performed by untrained individuals using nongenuine parts might affect the safety of the device or functionality of the display. Apple displays are designed to fit precisely within the device. Additionally, repairs that don"t properly replace screws or cowlings might leave behind loose parts that could damage the battery, cause overheating, or result in injury.

Depending on your location, you can get your iPhone display replaced—in or out of warranty—by visiting an Apple Store or Apple Authorized Service Provider, or by shipping your iPhone to an Apple Repair Center. Genuine Apple parts are also available for out-of-warranty repairs from Independent Repair Providers or through Self Service Repair.*

The iPhone display is engineered together with iOS software for optimal performance and quality. A nongenuine display might cause compatibility or performance issues. For example, an issue might arise after an iOS software update that contains display updates.

* Independent Repair Providers have access to genuine Apple parts, tools, training, service guides, diagnostics, and resources. Repairs by Independent Repair Providers are not covered by Apple"s warranty or AppleCare plans, but might be covered by the provider"s own repair warranty. Self Service Repair provides access to genuine Apple parts, tools, and repair manuals so that customers experienced with the complexities of repairing electronic devices can perform their own out-of-warranty repair. Self Service Repair is currently available in certain countries or regions for specific iPhone models introduced in 2021 or later. To view repair manuals and order parts for eligible models, go to the Self Service Repair page.

Use our “Get an Estimate” tool to review potential costs if you get service directly from Apple. If you go to another service provider, they can set their own fees, so ask them for an estimate. For service covered by AppleCare+, your fee per incident will be the same regardless of which service provider you choose. We"ll inspect your product when we receive it. If additional damage is found, you could pay an additional fee.

The Apple Limited Warranty covers your Apple Display and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters and spare cables.

Depending on the issue, you might also have coverage with AppleCare+. Terms and Conditions apply, including fees. Feature availability and options may vary by country or region.

If your situation isn’t covered, you’ll pay a fee. If the issue with your Apple Display is ineligible for service, you might pay the full replacement value.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.

Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.

Affected devices were sold between October 2016 and February 2018. Apple or an Apple Authorized Service Provider will service affected MacBook Pro units, free of charge.

To identify your computer"s model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

Please choose one of the options below for service. Your MacBook Pro will be examined prior to any service to verify that it is eligible for this program.

Note: If your MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

The program covers eligible MacBook Pro models for 5 years after the first retail sale of the unit or 3 years from the start date of this program, whichever is longer.

Have a broken iPhone screen? Here are three iPhone screen repair options and how much each costs, plus a breakdown of whether you should fix it or sell it.

NOTE: If your iPhone is still under warranty, check with Apple to see if you can get your screen fixed for free. Here’s Apple’s warranty coverage checker.

You can replace your own iPhone screen with a little tech savvy and a bit of patience. The repair requires disassembly, however, so you shouldn’t attempt this fix if you’re not comfortable doing that.

Your best bet is to buy a complete screen assembly, which is a much easier repair than replacing just the front glass or digitizer. Expect to pay between $45 and $280 for a new iPhone screen, depending on your model, where you buy parts and whether you buy a standard LCD or premium OLED screen. Toolkits start at $5 if you don’t already have the necessary tools.

WARNING: This can be a difficult repair, especially if you aren’t experienced. Understand the risk of additional damage that could void any warranties and insurance policies.Rather buy a new iPhone? Save with these iPhone deals

The process differs slightly by model, but generally involves these steps:Use a hair dryer, heat gun or iOpener tool to heat the front glass and soften the underlying adhesive

You can find detailed step-by-step instructions on sites like iFixit and YouTube. Here are some example videos for the iPhone 12, iPhone 11 and iPhone X.

Don’t want to fix your own iPhone screen? You can opt for professional repair instead. Local repair shops can often replace your screen in a few hours, either in-store or at your location. Online mail-in repair services take longer, but they’re good options if you don’t have a local repair store.

Expect to pay between $119 and $520 for professional iPhone screen replacement, depending on your model and repair shop. Note that Apple’s own repair service tops out at $329 for out-of-warranty screen repair. Apple also uses OEM (original equipment manufacturer parts), while many repair shops use less expensive aftermarket parts.

Mail-in repair services like iFixYouri and My Broken Phone typically charge between $100 and $200, but they don’t always list pricing for every repair on their websites. Sometimes, it’s because they haven’t updated their service offering lately, especially if newer devices aren’t listed. Other times, they can make the repair, but it’s too uncommon to stock parts.

In some cases, the repair is difficult and likely to damage the device, so it’s not profitable for the company to offer it. Or, the required parts are so expensive it’s not worth fixing. Either way, if the repair you need isn’t listed on a repair shop’s website, it’s a good idea to contact them anyway to see if they offer it.

It’s a good idea to ask about warranties on parts and labor before you choose a repair company. You should also inquire about your service tech’s experience, credentials and quality of parts.Interested in a refurbished iPhone 12? See where to get it for less

Do you have iPhone insurance? If so, you can file a claim directly with your insurance company, who might offer a choice between mail-in, in-store or on-location repair services. Some companies will overnight a refurbished replacement iPhone rather than repair and return yours.

Expect to pay a deductible ranging between $29 and $149, depending on your model and insurance company. Here are some example iPhone screen repair deductibles.InsureriPhone Screen Replacement Deductible

Should you fix your iPhone screen or sell it broken? You can base your decision on how much your iPhone is worth broken versus repaired, especially if you plan to upgrade soon.

For example, at the time of this writing, an iPhone X 64GB on the Verizon network was worth $255 in good condition. Here’s a breakdown of its net value after different repair options.

Next, compare the net value after repair to what your iPhone is worth in broken condition. At the time of this writing, a broken iPhone X 64GB on the Verizon network was worth $110.

As the table shows, our example iPhone will have significantly more value if you repair it yourself or file an insurance claim through AppleCare+ or Verizon.

However, SquareTrade insurance leaves a net value of $4 less than the phone is worth broken, while out-of-warranty Apple repair leaves a net value of $134 less, which means you’d lose money by going with those repair options.

The independent repair shop option leaves a net value of just $26 more than selling it broken, which might make you question whether repair is worth the hassle.

Of course, your decision depends not only on the value, but also how long you plan to keep your iPhone. If you intend to hold on to it for a few years, it’s cheaper to repair it than to buy a new iPhone.

If you plan to upgrade soon and trade in your old phone, however, it’s worth comparing your options to see whether you’ll get more value after repair or selling it as-is.

What does applecare covers? Many people with Apple devices choose to purchase the Applecare+ Plan, an insurance plan that covers a wide range of potential damages to their iphone screen repair device. This includes accidental damage, such as a cracked screen. So does this mean that if you accidentally crack your screen, Applecare+ Plan will cover the cost of repair or replacement?

The answer is not quite so straightforward. In most cases, the Applecare+ plan does cover broken or cracked screens, but there are some exceptions. For example, if you have an iPhone 13 or 13 Plus and you crack the glass on the back of the phone, Applecare will not cover the cost of repair. However, if you crack the LCD screen on acceptable models, then Applecare+ Plan will cover the cost.

It’s important to read the Terms and Conditions of your Applecare policy carefully, as there may be specific exclusions that apply to your device cracks. For example, if you have an iPhone 6s or 6s Plus and you crack the glass on the front of the phone, Applecare will not cover the cost of repair. However, if you crack the LCD screen on one of these models, then Applecare will cover the cost. We are not considering pro macbook air or any mac devices as it will be covered in another article

There is a new coverage called AppleCare+ with Theft and Loss (for united states iphone). You get everything included in AppleCare+ and up to two incidents of theft or loss coverage every 12 months. The deductible applies to each incident screen replacement costs.

Theft and loss coverage requires you must have Find My iPhone turned on on your phone at the time it is lost or stolen, and during the claims procedure.

In most cases, the answer is yes for apple watch series – but be sure to read the Terms and Conditions of your policy carefully to make sure that you qualify for coverage.

If your device meets all of these criteria for apple watch series, then you should be able to get your screen repaired or replaced under your Apple care cover policy. Just remember to contact Apple as soon as possible after the damage occurs, and be prepared to pay the applicable deductible.

Remove your band and store it with your charging cable and other accessories. These will be necessary after your Apple Watch service, so don’t lose them.

We may be able to repair or replace your Apple Watch for an out-of-warranty fee. In some situations, you’ll have to pay the full replacement value cost, such as if the damage is catastrophic or the modification was unauthorized.

Replacement equipment supplied by Apple as part of the repair or replacement service may include new genuine Apple components that have been tested and meet Apple functional criteria.

So if you’re unlucky enough to crack your device’s screen, don’t worry – Applecare+ Plan has you covered if you are insured or Cracked Screen out of warrantee repair has you covered. Just be sure to read the policy carefully and contact Apple as soon as possible after the damage occurs. And remember, always use a qualified technician like our services to repair your device. The glass on the cracked screens can be dangerous, so be careful.

Be sure to read the Terms and Conditions of your Applecare policy carefully to make sure that you qualify for coverage. If you have any questions, don’t hesitate to contact us at Crack Screens. We’ll be happy to help.

Take your time and read full article to grasp all the details. We hope this article was helpful. Be sure to check out our other articles for more information on all things smartphone repair or screen repair related!

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This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.

Let’s face it: Accidents happen. Your cat knocks your Apple Watch off of the nightstand, shattering the screen when it hits the floor. Or you drop your phone as you get out of the car, destroying the back cover. The good news is broken Apple gadgets can more than likely be repaired. The bad news is it can cost a lot of money to get them repaired.

AppleCare is the standard warranty that every Apple product comes with. Typically, that includes 90 days of free product support (through phone, chat or in-store) and a one-year warranty.

AppleCare+, however, extends the warranty and service, and adds an insurance-like program to your Apple gear. Instead of the standard one-year warranty, AppleCare+ will extend your coverage based on the device you’re covering. For example, a Mac AppleCare+ plan extends your standard coverage to three years. An iPad Pro plan extends it to two years.

In addition to extending the standard Apple warranty, AppleCare+ also includes accidental coverage protection — meaning, should you accidentally drop an iPhone and break the screen or spill a cup of water all over your MacBook, you can get it repaired at a reduced price.

Let’s break down the potential savings: If you have an iPhone 12 and break the screen, Apple will charge you $279 to repair it out of warranty. With AppleCare+, that repair fee is reduced to just $29. Need a battery replacement for your iPhone? Out-of-warranty cost is $69, while the AppleCare+ cost is $0.

Any standard AppleCare+ plan doesn’t cover a lost or stolen device, but Apple offers AppleCare+ Theft and Loss for the iPhone, which provides even more coverage. The Theft and Loss version costs a little more, but instead of paying full price to replace a stolen iPhone, you’re looking at $149 to replace it.

You have to purchase AppleCare+ or AppleCare+ with Theft and Loss within 60 days of purchasing your Apple device. The cost for either AppleCare+ plan varies, based on the device you’re covering and whether or not you want the extra theft and loss protection. Below you’ll find pricing and more details for the various Apple products you can buy AppleCare+ for.

When it comes to Apple’s array of phones you’ll have a choice between AppleCare+ or AppleCare+ with Theft and Loss. Both cover cracked screens, bad pixels, a lame battery, broken backs or busted lenses. AppleCare+ with Theft and Loss will cover, as its name implies, a lost or stolen iPhone after you file a claim and pay a deductible. Keep in mind that in order for Apple to replace a lost device, you’ll need to have Find My enabled when the device goes missing.

AppleCare+ for the iPhone 12 lineup is $199, while all other iPhone models are $149. That’s for two years of coverage from the date of purchase, which has to happen within 60 days of you purchasing the phone.

You’ll get two claims per 12 months, with repair prices ranging from $0 to replace a bad battery to $29 to fix a cracked screen and $149 to replace a lost phone.

You can add AppleCare+ to your iPad, iPad Mini, iPad Air or iPad Pro within 60 days of purchase. It’s $129 to cover an iPad Pro. AppleCare+ for all other iPad models is $69. That’s good for two years and covers two accidents — such as a broken display, water damage, etc. — every 12 months.

The benefit of AppleCare+ for the iPad is that it extends to your iPad accessories, such as the Apple Pencil and any Apple-branded keyboard. So if you crack your Apple Pencil in half while charging it, you’ll pay $29 to get it replaced.

AppleCare+ for Apple’s suite of Mac computers extends your coverage to three years, instead of one year that’s included with the purchase. Furthermore, it will cover any accidental damage to your Mac during that time. You get two claims every 12 months, which can include screen damage or a broken keyboard.

You’ll pay $99 to get the screen or other external damage fixed, or $299 to cover all issues. The cost of AppleCare+ is based on the type of Mac you have.

You can get AppleCare+ for your Apple Watch that’ll extend coverage to two years from the purchase date. You get the same two instances of repair every 12 months like the rest of the AppleCare+ plans, with a flat $69 fee for repairing any accidental damage or battery issues. The price of AppleCare+ varies by the model of your Apple Watch, ranging from $49 to $79. Here’s how it breaks down by model.

When you consider the price of the AirPods and how easy they are to drop in the washer as you load laundry or for your dog to treat your shiny new AirPods Max as a chew toy, the cost of AppleCare+ doesn’t feel that steep. You can get AppleCare+ for the AirPods and AirPods Pro for $29, or the AirPods Max for $59.

Apple’s HomePod and HomePod Mini also have AppleCare+ options. The bigger HomePod’s plan costs $39, with the Mini’s coverage plan priced at just $15. You’ll get two years of coverage and the standard two incidents every 12 months. The plan covers any accidental damage, such as a broken display, ripped power cord or water damage.

The AppleCare+ plan for the Apple TV works a little differently in that it only extends Apple’s standard one-year warranty to two years. You won’t get any accidental damage coverage with the $29 plan; instead, if your Apple TV, Siri remote or power cable stop working within two years of purchase, Apple will replace it free of charge.

Picture this.You’re at home and drinking coffee while doing some work on your MacBook Pro. All of a sudden your cat jumps up onto your lap. This causes you to drop both your coffee andyour laptop.

The result? You now own a physically damaged MacBook Pro with a broken screen and possibly even liquid damage! This means that your MacBook Pro is now possibly rendered completely useless, and you are without a laptop.

Regardless of the reason for your broken device, most people might assume that repairing their broken screen or water damaged MacBook might be cheaper than purchasing new. Oftentimes this is not the case, and it can actually be more cost-effective to purchase a new device.

If you have a broken MacBook and bring it in to Apple for repairs, you will be charged a ridiculous amount of money to repair an out of warranty MacBook.

Rather than pay for repairs, instead, you can sell your used damaged MacBook. Use the money you would have spent to repair your device, but spend it on a brand new device!

It is good to note that there is not really such a thing as a MacBook “repair”. Instead, it is typically parts replacement. For example, if your chassis is dented on the side, they will not pull out the dent to “repair” it. Rather, your MacBook would need an entire chassis replacement. If your logic board has a liquid spill, Apple will not repair your logic board, but simply replace it.

Each Tier is for different levels of damage. If more than three parts are necessary for a repair within the same Tier, Apple may upgrade to the next Tier level. For example, if you have three different items that need to be fixed/replaced within Tier 1, you will be upgraded to Tier 2 pricing.

There is no easy response regarding how much it will cost to repair an Apple MacBook, due to there being so many variations (such as model and year). Typically you can expect the smallest repair/replacement to be as low as $29, all the way up to as expensive as $849+.

This tier encompasses minor boards and assemblies. This can include replacement of the power supply board, inverter assembly, or interconnect board. It might also include enclosure parts or an LCD polarizer.

Damaging your MacBook screen can feel devastating. Even if your MacBook is still usable, it can be completely inconvenient to use, and generally spreads over time. If you have a broken screen on your MacBook then you are not alone. Screen repairs actually represent almost one-fourth of all repairs done by Apple in-store.

Whether you dropped your MacBook Air at school, have sudden pixel issues on your 12" MacBook, or dropped something on your MacBook Pro, a broken MacBook screen is an expensive repair.

Going back to the idea of repair Tiers, the cost of screen replacement is directly correlated with the Tier, but also with the year and model of your MacBook. If you choose to have your MacBook repaired at the Apple store, expect to spend between $455 and $755 to completely replace the screen.

Apple quotes repairs based on a series of tiers regarding damage and cost. For example, if you have a 13-inch MacBook Air and your child accidentally spills a glass of water on it, this would require a Tier 4 repair.

Tier 4 repairs can cost upwards of $750 or more. This is astronomical and almost 60% of the cost of a new MacBook Air. Apple is aware of this, and they train their employees to suggest forgoing a repair. Instead, they suggest purchasing a new device, while they recycle your broken MacBook free of cost.

Not all broken MacBooks occur because of an accident. Sometimes technology simply gets old. Years of use put a strain on a technological device, and natural wear and tear occur.

Age can show up in a MacBook as random shutdowns, a broken keyboard or trackpad, shortened battery lifetime, port issues, or overheating problems. These problems are all costly to fix and can even be expensive even for older models.

With older MacBooks, such as a broken 2012 MacBook Pro, Apple will often offer to recycle the device for you. The catch is that Apple will still make money off of it by recycling it, and this leaves you without a device and nothing in return.

Instead of fixing technology that will soon become obsolete, or recycling your broken or partially working device for nothing in return, you can sell your device to GoRoostr in order to purchase a new MacBook!

Instead of potentially spending hundreds of dollars to repair a broken and used MacBook, sell your MacBookfor the highest price on the market, and use the proceeds to purchase the newest model. In this case, you will not only have brand new technology, but you will also have a full warranty, and the option to purchase AppleCare+ in case an unfortunate incident happens again.

In this article we help you to find out. We explore the insurance and replacement programmes that are available, your legal rights, and the various options you’ve got for each kind of damage or mishap that may have afflicted your smartphone.

You may also have heard that Apple doesn’t allow third-party iPhone repairs – which may anger you if you wish to keep the cost of a repair down to a minimum. In this article we mention two cases where Apple’s been seen to deter customers from third party replacements: read more about the

However, Apple’s stance on third-party fixes has changed over time, and it has begun to let more third-party stores mend iPhones, even providing the parts and training necessary. But these repairs could still invalidate your warranty or mean that your iPhone doesn’t qualify for a replacement should it become part of an

It’s actually quite unusual to expect a company to replace a product when you break it. But when it comes to the iPhone, people seem to have high expectations, either because they spent so much on the phone in the first place, or because when you sign up to a contract for a year or two you expect the phone to last the journey.

Your likelihood of getting a replacement iPhone – or at least a fix – depends in part on whether your iPhone is in warranty, is part of a recall, or if you have insurance.

AppleCare+ in the UK and US. Apple’s coverage costs from £79/$79 for the iPhone SE to £199/$199 for the iPhone 12 Pro Max for two years of cover. If you have this insurance Apple will replace or fix an iPhone that has suffered accidental damage. You only get two chances for a replacement – and there’s a chance you’ll be charged an excess fee too – £25/$29 for screen damage and £79/$99 for other damage. (And in the US $149 for theft and loss).

You don’t have to pay Apple for insurance though. You may already have insurance that covers your belongings, or you may choose to take out phone insurance from another provider. For more information about whether to take out iPhone insurance read our article:

Even without insurance there is still a chance that the problem you are encountering is commonplace. In that case there is a chance that Apple has a free repair or replacement programme. Take a look in our

But what if your iPhone isn’t part of one of these replacement programmes, and you haven’t got insurance or warranty coverage? Can you expect Apple to replace your iPhone for free? To answer this question there are a few other things that need to be considered.

First things first: if you’ve only had your iPhone for a year or two there are actually laws that may mean Apple, or the company that sold it to you, have to replace your iPhone.

If you’re going to exercise your consumer rights it’s worth giving Apple’s warranty conditions the once-over, along with the legal requirements Apple would have to abide by in the UK. (There are likely to be similar rules in the US and elsewhere).

Specifically, Apple’s warranty covers the following: “Apple warrants the Apple-branded iPhone, iPad or iPod hardware product and accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship when used normally in accordance with Apple’s published guidelines for a period of ONE (1) YEAR from the date of original retail purchase by the end-user purchaser (“Warranty Period”). Apple’s published guidelines include but are not limited to information contained in technical specifications, user manuals and service communications.”

Apple states that its Limited Warranty for iPhone excludes coverage for “damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.” The warranty may also be void if the Liquid Contact indicator in your product has been triggered.

Apple states in the legal document that the warranty does not apply in the following cases: “(a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside Apple’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product, or (i) if any serial number has been removed or defaced from the Apple Product.”

However, Apple does note that even an iPhone that is ineligible for warranty service may be eligible for Out-of-Warranty (OOW) Service (for a price). That is as long as it meets the requirements of the OOW service. Certain damage is ineligible for OOW service notes Apple, including: “Catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications.”

Apple sells AppleCare+ protection to extend the warranty support that comes with your iPhone to two years. You have to purchase this within 60 days of your iPhone purchase.

AppleCare+ provides expert technical support, up to two years of additional hardware coverage and up to two incidents of accidental damage coverage in each of the two years. In addition to being able to take the iPhone into an Apple Store to be fixed or replaced, under AppleCare+ it is possible to get an express replacement service.

The cost of AppleCare+ varies depending on which model of iPhone you’ve got, from £79/$79 for the iPhone SE to £199/$199 for the iPhone 12 Pro or Max.

Under AppleCare+ you are able to drop or accidentally damage your iPhone and get it replaced twice in each of the two years. There may be other insurance plans that will replace your iPhone more times should anything happen to it so it is worth shopping around. Read:

With AppleCare+ you also get additional hardware coverage that covers the battery (battery depletion of 50 per cent or more from original specification) and the included USB cable and power adapter that came with the iPhone.

Also worth considering: you may not even need the second year’s additional coverage. Apple emphasises that its One-Year Limited Warranty and AppleCare+ Protection Plan benefits are in addition to rights provided under consumer law. (This is because

Apple has got in trouble with various courts around Europe for selling two years of coverage without making it clear to customers that there are local laws that may give them sufficient coverage anyway).

Apple notes the following on its website: “When you purchase Apple products, European Union consumer law provides statutory warranty rights in addition to the coverage you receive from the Apple One-Year Limited Warranty and the optional AppleCare Protection Plan.”

This EU Consumer Law ensures that you will receive free repair or replacement coverage for defects present when you take delivery (Apple’s warranty includes defects arising after you took delivery). The key message here is that if a defect was present when you took delivery (such as a faulty antenna) the device should be repaired or replaced. Replacement of a device that had a fault when you bought is not limited to two years; it could be even longer. You’re first point of contact should be the seller, which may or may not be Apple.

Consumers in the UK have the right to ask the retailer to replace or repair any faulty item for up to six years after an item is purchased (five years in Scotland). The only drag is you may have to prove that the fault was present when you bought the item and not something that was the result of normal wear and tear.

This final clause is significant if your fault wasn’t there when you bought the iPhone. Chances are you bought your iPhone on a contract, if this is the case you could go back to your mobile network provider and argue that the iPhone failed to meet the terms of the contract due to the fault.

You may even be able to use the Sale of Goods Act to argue that issues arising from wear and tear were due to a manufacturing defect, although to do this you may need an expert’s report from an engineer or a mechanic.

The main problem with the Sale of Goods Act is it’s much harder to get a refund after the first six months. During the first six months after the purchase, it is up to the retailer to show that any fault is down to the actions or misuse of the buyer, rather than an inherent fault in the product. After the first six months it’s up to the buyer to prove that the fault was pre-existing.

However, as well as the Sale of Goods Act there is also an EU directive that gives consumers extra rights. EU directive 1999/44/EC states that: “A two-year guarantee applies for the sale of all consumer goods everywhere in the EU. In some countries, this may be more, and some manufacturers also choose to offer a longer warranty period.”

Crucially a key point in this directive is that it doesn’t require the buyer to show the fault is inherent in the product and not down to their actions, unlike the Sale of Goods Act. There is more info

Apple offers a service for out-of-warranty iPhones so while it is unlikely you can get it fixed for free you may be able to get a replacement for a knocked down price. In its out-of-warranty terms Apple states: “Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorised modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.”

In other words if you drop your iPhone and it smashes into a thousand pieces Apple isn’t going to help you, nor will it help if you have drowned it in tea, however, if you turn up with a broken, out-of-warranty iPhone Apple may be able to offer you a replacement, at a price. For more information read:

However, you may still be able to use one of the laws described above. For example, if your iPhone is not “fit for purpose” but you still have a year left on your contract go to your network and quote the Sales of Goods Act at them. If you believe that a fault in manufacturing has caused an issue that you are only experiencing now you may need to get help to prove this is the case, but you don’t need to worry if it’s been longer than two years since you bought the device.

So, assuming you can use one of the reasons above to get Apple to replace or repair your phone, what do you need to do and what can you expect to happen?

It is our experience that returning an iPhone to Apple for a replacement is a stress-free experience and you may not need to follow any of the advice above.

Over the years Apple’s iPhones have become more and more waterproof, with the iPhone 12 Pro awarded the IP68, meaning that it should survive being underwater at a maximum depth of 6 metres up to 30 minutes. However, liquid damage is still not covered under warranty.

Apple has indicators that show if the iPhone has come into contact with water. Prior to December 2009 Apple had an iPhone Liquid Damage Policy that meant a warranty claim could be denied based “solely on a Triggered Headphone Jack LCI and or Triggered Dock LCI”.

The LCI is a Liquid Contact Indicator that is hidden in the device’s headphone jack and charging port and signals excessive exposure to water. If Apple discovered that this LCI is white it means that the paper has not come into contact with water, and therefore your warranty is intact. However, if it is pink, your warranty is void and you may face an expensive repair bill.

Apple was taken to court by a number of plaintiffs in the US who said they were denied service because the indicators in their devices had turned pink and that an issue with the Liquid Submersion Indicator might cause them to turn pink even if the device has not been submerged. Even tape maker 3M agreed that humidity could have caused the tape to turn pink, according to the lawsuit. Crucially, since December 2009 Apple has used the phrase “Liquid Contact Indicator” to describe the tape, which before that date it described it as a “Liquid Submersion Indicator”. Apple agreed to settle the case out of court.

The same issue raised its head in the UK back in June 2010, when BBC Watchdog highlighted that unhappy Apple customers were claiming poor after sales service when they returned faulty iPhones. Apple Store staff were insisting faults were the result of water damage, which voids the phones warranty, leaving customers little option but to buy a new iPhone, pay for the repair or shop elsewhere.

As a result of the compensation case in the US, you may find evidence that your iPhone has come into contact with liquid won’t necessarily mean that Apple will refuse to fix it as it might once have. With a little knowledge about compensation cases in America, and awareness of the Watchdog investigation, you may be able to persuade Apple that your iPhone was never submersed in water. Good luck.

Sometimes this is caused by fluff in the headphone port, which can make the phone think headphones are plugged in. This is easily rectified. Another potential fix is simply to do a software update.

There were well publicised concerns about the durability of iPhone batteries a few years ago when Apple was found to be throttling iPhones (slowing them down) in order to prevent shutdowns caused by depleted batteries. Eventually the company was forced to pay out millions to affected customers:

Apple explains on its website that the Apple one-year limited warranty includes replacement coverage for a defective battery. You can extend your coverage to two years from the date of your iPhone purchase with the AppleCare+ Protection Plan for iPhone. If during the plan’s coverage period, your iPhone battery drops below 50 percent of its original capacity, Apple will replace it for free.

battery replacement programme that costs £69/$69 for out of warranty iPhones (£49/$49 for models with the Home button). You may also have to pay for postage. This service takes about a week.

However, it may not be the battery at fault: there are a number of iPhone apps that suck the power out of your battery. The best advice is to close down apps that you don’t require. Read our guide to

If your iPhone battery is faulty and you don’t fancy paying Apple’s prices you might decide to use a third party. However, you should be aware that back in August 2019 Apple was also attracting negative attention for prohibiting third party battery replacements. Following a third-party battery replacement an iPhone would display a warning that the battery requires Service, and also that it is “unable to verify this iPhone has a genuine Apple battery.”

It’s likely that Apple is displaying this warning to discourage third-party battery replacements that could be using second-hand batteries and unsafe batteries. News that the company is prohibiting what might be cheaper iPhone battery replacements in favour of replacements by Apple or Authorized Service Providers did not go down well.

While having a third-party battery replacement won’t stop your iPhone working – iFixIt has verified that Apple won’t start to throttle your iPhone or anything like that – it is probably advisable to go to Apple or an Apple Service Provider to replace your battery.

Choose from Bring in for Repair (you can also choose send in for repair, which might be your preferred option if you want to send it directly to Apple, but it might be out of your hands for longer that way)

It may well be the power cable at fault here. With past iPhones we have found that the wires bend and sometimes become exposed on the bit of flex before the plug. Your warranty covers the power cable and other accessories that came in the box, so Apple will replace it.

If you can get your hands on another power cable (a friend is bound to have one), try it out. If it is the battery at fault you’ll want to refer to the above section on battery replacement. For more advice read

repairing a cracked iPhone screen is the number-one reason why people take their phone to the Apple Store to plead for a replacement. As with the battery, Apple has a system in place to arrange the repair of your phone, although it will cost you.

If you have the aforementioned AppleCare+ plan it will cost £25/$29 to replace a broken screen on an iPhone. But if it’s out of warranty things can start to get expensive – and that was before Apple put up its pricing.

Phone screen repair starts at £136.44/$129 for an iPhone 6, rising to £316.44/$329 for the iPhone 12 Pro Max (once it is out of warranty). You can see all the prices

We’ve yet to hear from someone without AppleCare+ who was able to argue for a free screen replacement having smashed their iPhone. You may be able to find someone else to repair the screen for less, but you should be aware that letting someone else tamper with your iPhone would void your warranty.

If you’re considering a (cheaper) third-party screen repair, take note: there have been cases where third-party screens, and even official Apple screens fitted by other firms, stopped working. Specifically it seems that the True Tone feature that adjusts colour and brightness according to the lighting conditions – stopped working after a software update.

Apple won’t replace your screen for scratches and we very much doubt that you will be that put off by the scratches that you would pay £136 for a new screen. Next time you get a new iPhone you might want to consider using a screen protector.

return your iPhone to factory settings before taking it to Apple you may be lucky enough to get it past the Geniuses. If you can’t do that, they will probably be able to tell that you

Apple has a statement on the matter of jailbreaking: “iOS is designed to be reliable and secure from the moment you turn on your device. Built-in security features protect against malware and viruses and help to secure access to personal information and corporate data. Unauthorised modifications to iOS (“jailbreaking”) bypass security features and can cause numerous issues to the hacked iPhone, iPad, or iPod touch.”

Before taking the iPhone to an Apple Store, reset your iPhone and make sure you’ve updated your software. Another thing to check: how full is the memory? We have met people with iPhones so full of video and photos that they stopped working properly. A bit of a spring clean can do the world of good.

Another thing that can affect the performance of your iPhone is the apps you run on it. Is a particular app causing the crashes? Check to see if there is an update available for it. Sometimes an app that always worked well will suddenly stop working because Apple has made a change to iOS. Chances are you can fix the phone yourself if you follow this advice. Apple provides

If you feel that there is a fault and you are unhappy, you can take it back to the shop where you bought it for an exchange. However, a quick look around the web suggests that Apple is a lot more helpful when it comes to iPhone servicing and replacements than the mobile networks.

Apple provides the warranty so legally it is up to them to deal with the fault, so don’t feel that purchasing the iPhone elsewhere means you can’t take the broken iPhone to Apple.

You can arrange to send your iPhone to Apple to service or you can take it into a store. You can just turn up at a Genius Bar and hope to be seen, but it’s

getsupport.apple.com or call (44) 0844 209 0611. You’ll be greeted with a number of troubleshooting questions which may well solve your problem. Other options include Send in for a Service, Talk to Apple Support Now, Schedule a Call, Call Apple Support Later, iChat, Take in for Service, Contact Carrier. You’ll need to type in your serial number which you will be able to find in Settings > About.

Back in December 2016 Apple officially added the option to book a repair slot at third party approved resellers. This could apply to you if you bought from a reseller or it is more convenient to try and solve a problem at a store near to you.

Note: Apple might officially be allowing this, but the company is choosy about the third-parties it trusts with your repair. As a result if you have a screen replaced by a third-party you might find True Tone stops working, and following a third-party battery replacement you may see a warning that the phone needs servicing.

Apple Support online, then select the product you have a problem with. From there, you select the problem from a list, and then you have the option to click to Bring in for Repair:

Of course, but only a small proportion of Apple products qualify for a free repair – these will be cases where Apple acknowledges a fundamental problem with a particular product or model and announces general recall or free repair/replacement programme.

If you are under warranty then Apple should replace your broken iPhone, but it’s unlikely they would give you a newer model. You should also note that your replacement phone may not be new: it is likely to be refurbished. However, that will not affect your warranty.

iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare Protection Plan for iPhone coverage, whichever is longer, states Apple.

Apple has announced that it will start to accept damaged iPhones in part-exchange when selling new ones. (The company previously offered part-exchange on older devices, but stipulated that they had to be in good working condition.) It isn’t yet clear precisely how damaged the iPhones can be and still qualify for the programme –

9to5Mac states that it applies to “iPhone 5s and iPhone 6/6 Plus units with damaged displays, cameras, and buttons within reason” – but we can’t imagine you’ll get much money off your next purchase if you’ve suffered truly catastrophic damage.

Nevertheless, if you’re desperate – if you dropped your iPhone on the floor and have no warranty or insurance coverage whatsoever – this could be a great way to salvage something from the situation.

Physical damageIf your device has physical damage, check with the manufacturer. Some manufacturers may exchange or repair your device. Or, if you have an AT&T Pre-Owned device that you bought online from us, and it has a cosmetic blemish, it might be covered.

Otherwise, if your device has any of these types of damage, it won’t be covered by the manufacturer’s warranty. If you return a device with any of these signs, we’ll charge you the total sales price of the replacement device. Plus, we’ll return your damaged device to you. See physical damage examples (PDF, 357KB)

Have an Apple® device? Go to Apple Support. Liquid damage to iPhones or iPods isn‘t covered by warranty. We don’t support warranty exchange of Apple products.

If you return a device with a liquid damage indicator that’s triggered, missing, or damaged, we’ll charge you the total sales price of the replacement device. We’ll also return your damaged device to you. See examples of liquid damage indicators (PDF, 208KB)

If it has physical or liquid damage and the device manufacturer won’t exchange or repair it, the damaged device isn’t covered by a warranty. You might be able to file a device protection claim or upgrade your phone or device.

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Your computer suffered some damage, or even just stopped working on its own, and now you need to have the screen replaced so you can get back to working on your MacBook. Calling Apple and other MacBook repair shops, you find the price for a screen replacement is close to the cost of buying a replacement computer.

Apple usually picks bleeding edge technology for their MacBooks, which means a higher component level cost. Combine this expensive component cost with Apple’s practice of combining multiple components together into an assembly when offering a repair. Now you have multiple expensive components that make up your even more expensive display assembly.

I offer MacBook screen repair at the lowest possible price by replacing just the broken component rather than the entire display assembly. If the entire display assembly needs to be replaced on your MacBook, I also offer that service at the lowest price I can offer.

I offer component-level repair of displays for most models. This means I can replace just the cracked LCD panel in your MacBook instead of having to replace the entire display assembly.

I offer MacBook screen repair for all MacBook Air models from 2010 through the new M1 2020 A2337 model. You can submit a quote request below if you are not sure what model you have.

I offer MacBook screen repair for all MacBook Pro models from 2009 through the new M series model. You can submit a quote request below if you are not sure what model you have.

If you would like to have your computer repaired and are not sure about the costs involved or what service you need, please fill out this free quote form. I will reply to you within a few hours.

I understand how frustrating having a broken laptop can be, so I have created my nationwide repair service with your ease in mind. You will see it is an easy process indeed.

This step is optional, if you have already found the pricing for the repair you want on my website, you can skip this step. Otherwise, fill out my quick quote form and I’ll get back to you quickly! Note that my prices include the shipping to get the computer back to you after repair.

My order forms are quick and easy. Just put in your contact info, select the service you need, and select if you want the laptop shipping box with the Ground label sent to you. However you decide to ship it in, I will cover the cost of shipping the computer back to you.

If you chose to ship in your Mac yourself, simply pack it up and ship it out following the instructions linked below. If you ordered the shipping box, I’ll get that shipped out right away. And if you change your mind and want me to send you a box, just let me know!

I’ll take care of your Mac and get it back up and running as quickly as possible. I’ll also keep you updated throughout the entire process with email updates. When the repair is complete, I will send you an invoice via email. I use Square for my invoices, so you can pay with any major credit card.

I am a full-service repair shop, specializing in component-level repair. This means we offer services that most shops will not offer because of the difficulty level. A lot of Apple repair shops will repair computers by replacing entire assemblies. For example, if you have a cracked LCD panel and your MacBook but your glass and aluminum lid are fine, a lot of shops will replace the entire top screen assembly (lid, glass, isight camera, LCD, LVDS cable, hinges, etc) rather than just replacing the bad LCD panel. We work hard to replace just the broken components, making our services noticeably less expensive than most shops.

I got into the screen repair business when the White and Black MacBook were first released. Back in 2006, Apple came out with the design featuring white and black MacBooks. There were not a lot of shops that were offering LCD replacement on the MacBook computers for less than $350. We started offering the repair at $180 with our unparalleled 24-hour turnaround. Now there are a lot of shops offering repair services for cracked glass and broken LCDs on the MacBooks, but we continue to be one of the best quality repair shops in the nation. Over the years of offering this repair, we have found the best sources for replacement LCDs, honed our techniques of removing the glass (when necessary) without causing damage to the rubber trim that surrounds the glass, and found the best adhesive for installing the new components. We know it is important for you to get your computer back ASAP. For that reason, we offer a 24-hour turnaround on our repairs. We will have the computer repaired and shipped back to you/ready for pick up within 1 day of receiving your MacBook for repair.

No matter what is wrong with your MacBook screen, I can fix it! If you are unsure of the issue on your MacBook, please take a couple of pictures showing the damage and email them to me. We will review them and get back to you with exactly what you need to get the computer repaired.

Nathan did a great job on my computer! I had a 2020 M1 MacBook with a cracked screen. Other repair shops were charing me 500+ because they said the entire top portion of the screen had to be replaced. Nathan was able to only repair the screen for a lot cheaper and it was shipped and given back to me within a week! Amazing service, will definitely refer to friends and family.

Super fast, professional service at a great price! I messed up the LED on my older MacBook Air. It still works great and I don"t need it for anything other than basic browsing/email, so I was not wanting to replace it if it could be repaired. I shopped around locally and could not find anything that seemed worth it. But Nathan popped up on my search results and I decided to give it a shot even though I"d have to mail my laptop off to Michigan and hope for the best. From the get go, the communication was excellent and he offered several options at different price points with realistic assessments of what I could expect. I picked the new LED option knowing I would likely end up with a bright spot on my screen where the case was dented. Nathan mailed me a laptop box, I returned it, he completed the repair, and then he mailed it back with tracking. The whole process only took a couple of weeks, most of that being transit time (which I expected). The repair is amazing--the bright spot ended up being tiny and if anything Nathan led me to believe it would be much worse when he offered this option. I could not be happier with the service I received! If I ever mess up another computer (hopefully not lol), I will absolutely be sending it here to be repaired. Thanks!

I cracked my spiffy new Macbook Air screen when I shut it, not realizing part of the charger cord was on the keyboard, and it immediately broke (note: be *really* careful closing the Airs!! A single grain of rice can kill your screen).

After waiting a week for an Apple Store appointment, Apple quoted $500 to repair and no guesstimated turnaround time as they"d "have to order the screen and those are backlogged." Cool. (Also, get AppleCare+ if you"re prone to shutting your laptop recklessly)

I had some hesitation about blindly mailing my laptop to a stranger - especially because my screen"s crack gave me no ability to say, close my iMessage or Chrome tabs or lock access to my iCloud and photos - but Nathan turned out to be the real deal!

He wrote back to my many redundant emails within a few hours and turned the laptop around in less than a week for $299 + shipping. (I recommend prepaying him for the shipping label, as it was far cheaper than FedEx or UPS options).

I contacted Nathan after my computer slipped off my desk and onto the floor causing my screen to go almost half white. After sending an inquiry via his website, I heard back from him very quickly letting me know what the problem was (LCD panel) and how he would fix it. Two days later I received a box in the mail to ship the computer to him. I got an email from him when he received my broken computer and the next day he emailed again to update me on the process and then again to let me know that it was fixed - and had it shipped out the next morning. The communications from Nathan throughout the whole process were stellar. Any question I had were always answered immediately. I highly recommend Nathan, and if I were to need this type of service again, I would feel completely confident in sending any MacBook his way.

Nathan did an amazing job fixing my macbook air. I was quoted over double everywhere else i went and Nathan was quick and emailed me every step of the way. Not to mention, I originally shipped the mail in box to the wrong address and I notified Nathan and he quickly sent one to the correct address at no additional cost. I will definitely be returning here with any problems in the future!!! Cannot thank Nathan enough!!

Nathan was awesome! Was able to help me figure out and fix my problem in a few hours. Professional and very polite. Will definitely be going back with any computer needs in the future.

Elite Mac Techs has now helped me with data recovery and mac repair. Incredibly knowledgeable, attentive with great service. Elite Mac Techs is and will be the only place I use for my Mac service needs. They are that good.

Such a great experience! After being quoted ridiculous prices for a screen repair on my Mac, I found Nathan"s business online. In minutes he responded back to my inquiry and provided my options for repair. Within a week, I got my Mac back in perfect condition. It was super affordable and convenient to have Nathan fix my laptop. I appreciate his awesome communication and the care he puts into fixing customer"s computers. Thank you!

Excellent! I cannot express how happy I am with my repair! Response to my questions were fast, understanding, and honest. Turnaround time was fantastic and I was so happy to get my macbook back in time for my school semester to start. I was nervous to mail my laptop in (especially from a more rural area several states away) but the instructions provided were super clear and I was very impressed with the packaging when I received my laptop back when the repair was done. If I ever need any other repairs I will definitely be back without question.

Nathan was simply delightful! After my laptop took a drive onto the floor, still under Apple Care, Apple quoted me $475 to replace the screen. I called and Nathan took about 10 minutes on the phone explaining to me what it is they could do, how it would be done, gave me a quote and explained why it was so much cheaper than Apple. $275 cheaper to be exact! I was surprised to also hear not only do they have most parts on hand they would expect it to be repaired within 24 hours! Such wonderful customer service and the computer is back and working as good as ever.

I would highly recommend EliteMacTechs if you’re ever in need of a repair. I got my MacBook Air 11-inch’s LCD screen replaced and they did a phenomenal job. Their prices are lower than most other repairers, but the quality is just as good, if not better. Nathan was very kind and prompt when answering my emails and questions. The repair and overall process was simple and efficient.

Best experience ever! Fixed my laptop screen at a quarter of the cost of competitors and did an excellent job. Quick turn around and friendly communication. I will only be using Nathan for my macbook fixes moving forward. Highly recommend!

I had a MacBook Air that had a heavy item dropped on it when it was closed and broke the LCD screen. I took it to a local repair places where they wanted anywhere from $450-$750 to fix it. I ended up finding Elite Mac Techs online and after reading the reviews decided to give them a try. Got my MacBook back this weekend and I could not be happier! Nathan is very responsive to emails, kept me updated as to what was happening, and fixed the screen for so much less! Thank you so much!!!! Highly recommend!!!!

Nathan is a wizard for sure. He is professional, friendly, and reasonably priced. Also he’s remarkably quick, and has a service unrivaled by anyone. Seriously, you don’t se