dell laptop lcd screen factory

Dell recommends ensuring that the device drivers and BIOS are up to date using the SupportAssist application for optimal video performance and to help resolve common video-related issues.

To learn how to manually download and install a device driver such as Chipset, Video card (GPU), and Monitor driver (if required, most monitor drivers are delivered automatically through Windows Update) on your Dell computer, see the Dell knowledge base article How to Download and Install Dell Drivers.

We must verify whether the problem is the display screen of the laptop, video card (GPU), or video settings on the computer. A straightforward way to identify this is to connect the laptop to an external monitor or TV.

If the issue persists on the external monitor, it may be an issue with the video card (GPU) or video settings and not the laptop LCD panel. Go to verify display or video issues in Windows Safe Mode. Otherwise, go to the next step.

Performance issues may occur if there is any damage to the LCD screen. The display may stop working, work intermittently, flicker, display horizontal or vertical lines, and so on, if there is damage to the display screen.

If you notice a physical damage, contact Dell Technical Support to learn more about repair options that are available in your region. If there is no damage, go to the next step.

Dell laptops have integrated diagnostic tools that can determine if the screen abnormality is an inherent problem with the LCD screen of the Dell laptop or with the video card (GPU) and computer settings.

When you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry images, horizontal or vertical lines, color fade, running a diagnostic test on the LCD helps identify if the issue is with the LCD panel.

Press and hold the D key and turn on the computer to enter the LCD built-in self-test (BIST) mode. Continue to hold the D key until you see the entire screen change colors.

If you do not detect any screen abnormalities in the integrated self-test mode, the LCD panel of the laptop is functioning properly. Go to the Update the video card (GPU) driver, monitor driver, and BIOS section.

If you notice any abnormalities in the LCD built-in self-test mode, contact Dell Technical Support to learn more about repair options that are available in your region.

Windows Safe Mode does not load any drivers, startup applications, third-party services. This will help us identify if the issue is related to the operating system, video settings, device drivers, or third-party software. To learn how to boot your computer into Safe Mode, see the Dell knowledge base article below based on the operating system that is installed on the computer:

Display settings like brightness, refresh rate, resolution, and power management may affect the performance of the LCD screen on your Dell laptop. Changing or adjusting the display settings can help resolve several types of video issues.

NOTE: Depending on the model of the Dell laptop, the shortcut keys to adjust or change the brightness may differ. See the User Guide or User Manual of your Dell laptop for model-specific information.

If you find that the Dell laptop is unresponsive to touch, touch stops working entirely, or other touch-related issues, you can try some common troubleshooting steps to help fix the touch-related issue.

If the diagnostic tests on the LCD panel and the video card (GPU) passed, it is most definitely an issue that is related to software that is installed on the computer. If the above troubleshooting steps did not resolve the issue, you may try to restore the computer to factory default settings as a last resort.

Dell computers are built with a small amount of hard disk space that is reserved for reinstalling the operating system. This method is the easiest way to restore the computer to factory condition. The restoration process deletes all user data from the computer, so be sure to back up all your files before starting this process.

Accidental Damage is any damage due to an unintentional act that is not the direct result of a manufacturing defect or failure. Accidental damage is not covered under the standard warranty of the product. Such damage is often the result of a drop or an impact on the LCD screen or any other part of the product which may render the device non-functional. Such types of damage are only covered under an Accidental Damage service offering which is an optional add-on to the basic warranty of the product. Accidental Damage must not be confused with an occasional dead or stuck pixel on the LCD panel. For more information about dead or stuck pixels, see the Dell Display Pixel Guidelines.

No, accidental damage is covered for Dell computers or monitors which are covered under the Accidental Damage Service offering for that specific product.

For more information about Dell Limited Hardware Warranty and Dell"s Accidental Damage service offering, see the Dell Warranty & Support Services page.

NOTE: Other damages may be considered customer induced if determined by Dell Technical Support, an on-site field engineer, or at the mail-in repair center.

The LCD glass on the display is manufactured to rigorous specifications and standards and will not typically crack or break on its own under normal use. In general, cracked, or broken glass is considered accidental damage and is not covered under the standard warranty.

Internal cracks typically occur due to excessive force on the screen. This can be the result of some object hitting the screen, a drop, attempting to close the lid while an object is on the keypad area, or even holding the laptop by its screen.

Spots typically occur due to an external force hitting the screen causing damage to the LCD panel"s backlight assembly. While the top layer did not crack or break, the underlying area was compressed and damaged causing this effect.

If your Dell laptop LCD panel has any accidental damage but the laptop is not covered by the Accidental Damage service offering, contact Dell Technical Support for repair options.

Dell monitors cannot be repaired by an on-site field engineer or at the mail-in repair center. If you notice any damage to the monitor, you must purchase a new monitor.

Laptop users can strive to make the most of their laptops to maximize stability, longevity, and usability. Understanding and implementing a few best practices for the safe handling of their laptop will enable them to enjoy their laptop for many years to come. For more information, see the Dell knowledge base article Dell Laptop Best Practices for Care, Use, and Handling.

Dell Technologies recommends ensuring that the device drivers and BIOS are up to date using the SupportAssist application for optimal video performance and to help resolve common video-related issues.

To learn how to manually download and install a device driver such as Chipset, Video card (GPU), and Monitor driver (if required, most monitor drivers are delivered automatically through Windows Update) on your Dell computer, see the Dell knowledge base article How to Download and Install Dell Drivers.

Performance issues may occur if there is any type of damage that is caused to the display cables or the LCD screen. LCD screen may show that symptoms like LCD screen stops working, work intermittently, color mismatch, flickering, display horizontal or vertical lines if there is damage to the display cables or the LCD screen.

If you do notice a physical damage, contact Dell Technical Support to learn more about repair options that are available in your region. If there is no damage, go to the next step.

Dell monitors provide a self-test feature check (SFTC) and an integrated self-test (BIST) or integrated diagnostic (BID) tool that helps determine if the screen abnormality you are experiencing is an inherent problem with the Dell monitor or with the video card (GPU) and computer settings.

When you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry image, horizontal or vertical lines, color fade, it is a good practice to isolate the monitor by running a diagnostic test on the Dell monitor.

To learn more about running a diagnostic test on your Dell monitor, see the Dell knowledge base article How to Run a Diagnostic Test on a Dell Monitor.

NOTE: Self-test feature check (SFTC) helps check if the Dell monitor is working normally as a stand-alone device. To check for screen abnormalities such as flickering, distortion, clarity issues, fuzzy or blurry image, horizontal or vertical lines, color fade, and so on, run the integrated self-test (BIST) or integrated diagnostic (BID) test.

NOTE: In certain Dell monitors, the integrated self-test (BIST) or integrated diagnostics (BID) can be run only when one or more video cables are unplugged and the Dell monitor is in self-test mode.

Dell monitors can be reset to factory default settings using the on-screen display (OSD) menu. This can be accessed using the buttons or joystick that is available on the Dell monitor. For step-by-step instructions to reset a Dell monitor to factory default settings, see the User Guide of your Dell monitor at the Dell Manuals website.

Windows Safe Mode allows us to identify if the issue is related to the operating system, video settings, device drivers, or a third-party software. To learn more about how to boot your Dell computer into Safe Mode, see the Dell knowledge base article that is listed below based on the operating system that is installed on your computer:

Display settings like brightness, refresh rate, resolution, and power management may affect the performance of your Dell monitor. Changing the display settings can help resolve several types of video issues.

To learn more about changing the brightness, refresh rate and resolution on a Dell computer, see the Dell knowledge base article How to Change the Video Settings or Improve Text in Windows 10.

If you find that the Dell touch-capable monitor is unresponsive to touch or touch works intermittently, you can try some common troubleshooting steps to help fix the issue.

NOTE: Connect the USB upstream cable from your Dell touch-capable monitor to a working USB port on the computer. This is essential for the touch feature to work.

If the diagnostic tests on the Dell monitor and video card (GPU) passed, it is most definitely an issue that is related to software that is installed on your computer. If the above troubleshooting steps did not resolve the issue, to restore your computer to factory defaults as a last resort.

Dell computers are built with a small amount of hard disk space that is reserved for reinstalling your operating system. This method is the easiest way to restore your computer to factory condition. The restoration process deletes all user data from the computer, back up all your files before starting this process.

To learn more about best practices on handling and using a Dell laptop, see the Dell knowledge base article Best Practices for Product Use and Handling for Dell Laptops.

To learn more about safety instructions, see the Dell knowledge base article Safety Precautions When Working with Electronic and Electrical Equipment.

If the screen abnormality is not present in the built-in self-test mode, see the Dell knowledge base article How to Troubleshoot Display or Video Issues on a Dell Monitor.

If the LCD built-in self-test (BIST) diagnostic test passed, the laptop LCD screen is working correctly. The display problem could be due to an outdated graphics driver or incorrect video settings. Follow the troubleshooting instructions in the Dell knowledge base article How to Troubleshoot Display or Video Issues on a Dell Laptop.

We expect our tech products to work every time we turn them on. It’s never more upsetting than seeing a black screen all of a sudden. Everything else seems to work just fine. The fan is spinning, and the indicator light is on. What’s wrong with my screen? Don’t panic. The Black Screen of Death is very common, and whatever the cause is, you can fix it with the following methods.

The main cause of the Dell black screen issue is a bad connection between your graphics drivers and your operating system. Another possible cause is a display adapter driver update issue. You may also run into a Black Screen of Death after system updates or installations, which you may need a reinstallation of Windows.

In many cases, your Dell laptop black screen error is simply caused by a bad connection between your operating system and monitor. Therefore, you can try the hotkey combination first to reconnect the display.

Safe mode allows your computer to run in a basic state. This can help you narrow down the source of your black screen problem and do some basic troubleshooting. Here’s how to do it:

To get rid of the black screen error, you can try to uninstall the newly installed applications, perform a virus scan. If the black screen still persists, then head to

A black screen problem may occur if your graphics driver is out of date. To improve computer performance, it’s important to make sure that you always have the latest graphics driver installed.

Check if the annoying black screen issue reoccurs. If your desktop becomes normal again, then congrats! If the black screen still persists, please move on to the next fix.

Explorer.exe manages the desktop, taskbar, and other processes on your laptop, so if it’s not working properly, your screen goes black. In this case, you will need to restart the process to see if it solved the problem.

When you’re experiencing a BSOD or Black Screen issue, it’s always a critical error, of a non-recoverable nature, that causes the system to “crash”. You can spend countless hours trying to figure out how to repair the ‘black screen on Dell laptop’.

Restart your PC after repairing the corrupt files. If your PC works out just fine, then congrats! If it’s the black screen persists, don’t panic. There are a few more fixes you can try.

Another possible cause of black screen can be corrupt bios settings or outdated bios version. To fix it, you can reset the bios first to see if solves your problem.

Hopefully, one of the fixes above solved your Dell laptop black screen issue. Feel free to drop us a comment if you have any questions or suggestions. Black screens that occur seemingly at random are usually the result of a more serious hardware problem which might be better left with professional hands.

The Global Production of Large-Size TFT LCD Panels Will Maintain a CAGR of 7% Over The Next Five Years 　　2018-2022 annual global large-size LCD pane...