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For most customers, visiting a professional repair provider with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair. These providers include Apple and Apple Authorized Service Providers, and Independent Repair Providers, who have access to genuine Apple parts.* Repairs performed by untrained individuals using nongenuine parts might affect the safety of the device or functionality of the display. Apple displays are designed to fit precisely within the device. Additionally, repairs that don"t properly replace screws or cowlings might leave behind loose parts that could damage the battery, cause overheating, or result in injury.

Depending on your location, you can get your iPhone display replaced—in or out of warranty—by visiting an Apple Store or Apple Authorized Service Provider, or by shipping your iPhone to an Apple Repair Center. Genuine Apple parts are also available for out-of-warranty repairs from Independent Repair Providers or through Self Service Repair.*

* Independent Repair Providers have access to genuine Apple parts, tools, training, service guides, diagnostics, and resources. Repairs by Independent Repair Providers are not covered by Apple"s warranty or AppleCare plans, but might be covered by the provider"s own repair warranty. Self Service Repair provides access to genuine Apple parts, tools, and repair manuals so that customers experienced with the complexities of repairing electronic devices can perform their own out-of-warranty repair. Self Service Repair is currently available in certain countries or regions for specific iPhone models introduced in 2021 or later. To view repair manuals and order parts for eligible models, go to the Self Service Repair page.

Use our “Get an Estimate” tool to review potential costs if you get service directly from Apple. The prices shown here are only for screen repair. If your iPhone needs other service, you’ll pay additional costs.

If you go to another service provider, they can set their own fees, so ask them for an estimate. For service covered by AppleCare+, your fee per incident will be the same regardless of which service provider you choose.

Your country or region offers AppleCare+ for this product. Screen repair (front) is eligible for coverage with a fee by using an incident of accidental damage from handling that comes with your AppleCare+ plan.

The Apple Limited Warranty covers your iPhone and the Apple-branded accessories that come in the box with your product against manufacturing issues for one year from the date you bought them. Apple-branded accessories purchased separately are covered by the Apple Limited Warranty for Accessories. This includes adapters, spare cables, wireless chargers, or cases.

Depending on the issue, you might also have coverage with AppleCare+. Terms and Conditions apply, including fees. Feature availability and options may vary by country or region.

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan, whichever is longer. This is in addition to your rights provided by consumer law.

Replacement equipment that Apple provides as part of the repair or replacement service may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.

Many Apple products use liquid crystal displays (LCD). LCD technology uses rows and columns of addressable points (pixels) that render text and images on the screen. Each pixel has three separate subpixels—red, green and blue—that allow an image to render in full color. Each subpixel has a corresponding transistor responsible for turning that subpixel on and off.

Depending on the display size, there can be thousands or millions of subpixels on the LCD panel. For example, the LCD panel used in the iMac (Retina 5K, 27-inch, 2019) has a display resolution of 5120 x 2880, which means there are over 14.7 million pixels. Each pixel is made up of a red, a green, and a blue subpixel, resulting in over 44 million individual picture elements on the 27-inch display. Occasionally, a transistor may not work perfectly, which results in the affected subpixel remaining off (dark) or on (bright). With the millions of subpixels on a display, it is possible to have a low number of such transistors on an LCD. In some cases a small piece of dust or other foreign material may appear to be a pixel anomaly. Apple strives to use the highest quality LCD panels in its products, however pixel anomalies can occur in a small percentage of panels.

In many cases pixel anomalies are caused by a piece of foreign material that is trapped somewhere in the display or on the front surface of the glass panel. Foreign material is typically irregular in shape and is usually most noticeable when viewed against a white background. Foreign material that is on the front surface of the glass panel can be easily removed using a lint free cloth. Foreign material that is trapped within the screen must be removed by an Apple Authorized Service Provider or Apple Retail Store.

If you are concerned about pixel anomalies on your display, take your Apple product in for closer examination at an Apple Store, Apple Authorized Service Provider, or an Independent Repair Provider. There may be a charge for the evaluation. Genuine Apple parts are also available for out-of-warranty repairs through Self Service Repair.*

Typical LCDs are edge-lit by a strip of white LEDs. The 2D backlighting system in Pro Display XDR is unlike any other. It uses a superbright array of 576 blue LEDs that allows for unmatched light control compared with white LEDs. Twelve controllers rapidly modulate each LED so that areas of the screen can be incredibly bright while other areas are incredibly dark. All of this produces an extraordinary contrast that’s the foundation for XDR.

With a massive amount of processing power, the timing controller (TCON) chip utilizes an algorithm specifically created to analyze and reproduce images. It controls LEDs at over 10 times the refresh rate of the LCD itself, reducing latency and blooming. It’s capable of multiple refresh rates for amazingly smooth playback. Managing both the LED array and LCD pixels, the TCON precisely directs light and color to bring your work to life with stunning accuracy.

Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit the following:

Anyway, I would like to get this fixed without it taking weeks to months, because I obviously need my computer. Should I take this into the Apple Store, or go to a knockoff screen fixer?

anyway, after taking the machine to an authorised repair centre, instead of contacting apple for a warranty repair as I"d asked them to do, they just sent me a quote to replace the screen at a cost of around 950€. now, if I"d dropped my computer, or some accident had happened to it, I would have just had to swallow it and accept that this is how things go. but seeing as nothing like that had ever happened, it"s a little harder to come around to thinking you are going to have to shell out for something that obviously was defective and snapped all of its own accord. the repair centre suggested that if I wasn"t happy with the quote I should take it up directly with apple..

so, I called apple france the next day and explained the situation. it was a little tricky because my MBP is now a month or so out of warranty, however it was still under warranty at the date when I handed it over for repair. so fortunately I had documentation to prove that. after a lengthy conversation and being put on hold a couple of times, the consultant told me that they would need to speak with the technician that had assessed the machine. if the technician would verify that there were no signs of abuse on the computer, they"d replace the display under warranty. so they put me on hold again and called the repair centre. when they got back to me, the confirmed that whatever happened to my display was not the result of any damage accidental or otherwise, and they would authorise repair under warranty.

so there you go, I was obviously quite happy with this and at the risk of sounding like a fanboy broken record, the apple consultants I spoke with were pretty decent and reasonable about the whole thing.

there was one additional factor that may have played in my favour in this whole story.. when I bought the computer (online from the apple store) and it was delivered, the first thing I noticed about the machine was that the display wasn"t very good. it had badly uneven backlighting, was not evenly sharp all over and was generally not up to the standard I would expect in a top of the line machine.. so, I immediately called apple and told them this. they offered me a DOA which is "dead on arrival", the right to have the machine replaced for an entirely new one within 14 days of receiving it. at the time since it was the very first batch of the core 2 duo machines, I didn"t want to run the risk of getting a new machine that might have had something else wrong with it. a sub-standard display I could live with as long as the rest of the machine was in good working order, which it was.. better that than have a dodgy hard drive or worse. so, they created a detailed record on my call, with a reference number etc. basically it said that I had decided to keep the machine but that I felt the display had issues, and that during the warranty period I was going to consider asking for the display to be replaced if I felt that whatever quality issues they had with the early machine"s displays were worked out later.

I never ended up taking them up on this because work has been so busy I didn"t have the time to do without my computer. but, it"s possible that having had this early complaint about the display on file helped confirm my suspicions that I had gotten a bad display to start off with... and I guess I was just lucky that it decided to die while I was still under warranty. in fact, the last consultant at apple that I spoke to did mention to me that I seem to have already made a complaint about my display in 2006, so who knows if this fact made them more ready to accept responsibility that the display was defective to start off with.

in any case, I just thought I"d let you know how it worked out for me. am very happy that I"m getting my display replaced, and possibly even happier that at no point did the people at apple try to make me feel like I"d done something wrong and deserved to pay for the fix myself.

next time I am definitely getting apple care, because I knew all along that there was something up with my machine, and if it had died after the warranty ran out, it would have been a bit unpleasant let"s say.