canon lcd screen not working quotation

2023-01-03 12:32:11

***EDIT -- I was unable to ever speak with an actual technician regarding the repair. I did speak with multiple people on the 800 number and the best possible explination that I got was that it is likely that the whole top portion of the camera had to be replaced, including the top LCD screen, as Waddizzle said could be possible. I still did not receive a full explination. On my invoice it simply says that Labor = $590. There are no details online, even the letter that I received in the mail does not say anything other than CMOS scratched. The original problem isnt even mentioned anywhere on any repair details. I just paid it because its nearing a month since I sent the camera to the Canon Repair facility, and I need it back as I have a job coming up and it is my only piece of equipment at this time. I"m hoping it will be returned with a more detailed report of the work that was done so that I can have for my records and peace of mind, as this has turned out to be a mini nightmare. I doubt I will use Canon in the future though, since I could never get a detailed answer, online or via phone, and will likely make the switch back to Sony for my next upgrade/purchase. Thanks everyone for your input.

Has anyone had an experience with sending their camera to Canon for repair and the price being ridiculously high and/or other issues magically popping up once they inspect the camera? My 6dM2 stopped shutting off... everything on the camera worked fine, images were clear, all settings worked, etc, the off switch just was not working. I sent in the camera over 3 weeks ago with an exact, detailed description of the issue that I was experiencing. They came back with an original quote of $350+, saying that the LCD screen was not functioning. I had used the camera the day that it was sent off. the LCD screens were both working just fine. I decided to bite the bullet and just pay since they already had the camera and I didn"t want to take the risk of receiving it back in worse shape than it was sent. 4-5 days later, I receive an email stating that my payment was refunded and a new quote was available for my review....this one over $600!

canon lcd screen not working quotation

The LCD screen on my new Canon 80D is not working properly. When I turn on the camera the LCD screen just stays black. I can see the menu, the info, I can see the settings when pressing the Q button, but it won"t show me what the lens is seeing. It only works when i enter Live view for some reason...

LifeView swings the mirror away to bring the picture that the lens sees to the sensor which displays it on the screen. If you want a camera that shows the picture nearly always on the screen you should have bought a mirror less camera and not a DSLR.

canon lcd screen not working quotation

I did a dumb thing while travelling with my new canon M50. I tried to save battery life by turning off the LCD screen and now it is permanently off. I can still take pictures but I can’t see the menu, I can’t review photos, just completely off.

Another solution that is all but guaranteed to work for you is to "Restore Default Camera Settings". This too is found under MENU (function 5): Clear Settings... select "Clear all camera settings".

My mother once called me to say her screen had stopped working and she was unable to use it to compose or review images. Since I knew she was on a beach at the time, I asked her if she was wearing Polarized sunglasses. She was. And I knew she preferred Portrait Mode orientation. Rotating the camera resulted in the polarized light from the LCD being cancelled by the sunglasses, making it look like the camera LCD was dead.

If any of the methods above don"t resolve your screen display problem, then there"s a fault with the camera itself. It"d consider that to be extremely unlikely but it"s hypothetically possible. Be sure to let us know so we can notify others with a similar question and identify any design flaws for other users.

canon lcd screen not working quotation

Today after noon, I have worked for two hours and turned off the camera at location. On the way home i have turned on the Camera, but back LCD stopped working. Able to boot the camera and took couple of pictures without back LCD working.

1. Turned on the Camera, Took the battery and SD card out of the camera. After 5 min, I have kept the battery and SD card into the camera and turned on: LCD not working. Able to take pictures.

canon lcd screen not working quotation

Unfortunately without a screen it will be difficult to set to factory defaults so I would attempt a hard reboot. In the older cameras with a date/time battery all one had to do was remove that battery but the 60D maintains date/time by another method. This procedure will often work with newer Canon DSLR"s; note that I said "often" so no guarantees. Having said that it will not damage anything.

5. If you have to wait a few hours for the battery to charge that is fine. Once you have indication it is charged, reinstall it in the camera (check it is OFF) and once the battery is installed turn the power ON. If you have successly done a hard reset you will have to reset the date and time. Obviously you will be aware of this by a working screen, hopefully. Good luck!

canon lcd screen not working quotation

Connie Eisenhour, the battery is a 3V lithium-ion battery, Canon part number WK1-5132-000 (MS614FS micro battery). It is your CMOS battery and should not be related to your LCD. Check the fuses on your board for continuity, I believe that one of them is your backlight fuse. If both show continuity, I would suggest that you replace the LCD for any further trouble shooting. Hope this helps, good luck.

canon lcd screen not working quotation

A: In the event that you would like a service for your Canon product, Canon Professional Service Centres are able to offer you a range of fixed price service options depending on your product(s):

A: In the event that your Canon product develops a fault, we provide a network of service locations (consisting of Canon Professional Service Centres and Canon Authorised Service Partners) who will be happy to repair your product to the original Canon specifications.

Where your product is covered by a Canon Commercial Warranty offering, any repairs performed will be free of charge to you (subject to the applicable terms & conditions which can be found via our

A: In the event that your Canon Commercial Warranty period has expired or the nature of the fault is not covered by it, Canon Professional Service Centres are able to offer you a range of chargeable repair options depending on your product(s):

Fixed Price Repair: You will be provided with a fixed price, prior to sending your Product(s) to a Canon Professional Service Centre. This fixed price is offered for faults caused by normal wear & tear and will include the cost of all required spare parts, labour and return shipping. If the defect is found to be caused by other circumstances (i.e. impact or liquid damage) we will contact you to offer a Time & Cost Quotation.

Repair Limit: You can set a Repair Limit (i.e. maximum repair fee), prior to sending your Product(s) to a Canon Professional Service Centre, however a minimum value applies. This acts as your authorisation for us to proceed with the repair and no quotation will be provided. If the repair can be completed for a fee lower than the specified Repair Limit, you will only be charged the lower amount. The provision of a Repair Limit may result in a faster repair turnaround time for you and your repair will also not be subject to a rejection fee (applicable if you request a Time & Cost Quotation)

Time & Cost Quotation: You can request a Time & Cost Quotation, where following arrival at a Canon Professional Service Centre a technical diagnosis will be performed. We will then provide you with a quotation detailing the anticipated costs to repair your Product(s), which you will have the opportunity to either accept or decline, prior to any repair work commencing. Should you decline our quotation, a rejection fee may be applied to cover the cost of inspection.

Where your applicable service location is a Canon Authorised Service Partner, they will also be able to offer you a Chargeable repair. However, the exact options available to you may differ and will be subject to the Canon Authorised Service Partners terms and conditions.

A: The applicable method of repair for your product will be determined at the sole discretion of the Canon Professional Service Centres and Canon Authorised Service Partners.

A: When using the Canon Online Service & Repair portal, depending on the nature of the fault you indicate we will advise you on whether we believe the applicable Canon accessory should be included when sending your Product(s) in for repair.

However, in general, unless you feel there is a connection between the fault and the applicable Canon accessory it is usually best to retain them and only send in the faulty product.

Ink cartridges (even if empty) must be left inside printers (as failure to do so risks damage to the printhead and will invalidate any Canon commercial warranty)

Alternatively, if the original packaging is no longer available, place the printer into a double wall (thick) box and cushion with bubble wrap or paper until it is secure and not moving in the box.

Ensure that you place your body/lens cap onto your product and always package your photo/video bodies & lenses separately (i.e. not attached) to protect them during transport and note that we will not supply a new body/lens free of charge following completion of your repair/service.

Alternatively, if the original packaging is no longer available, place the product into a double wall (thick) box and cushion with bubble wrap or paper until it is secure and not moving in the box.

If you did not register your request via our Canon Online Service & Repair portal, then please contact the Canon Professional Service Centre directly.

A: In the unlikely event that you still experience an issue following the completion of your repair, please contact the Canon Professional Service Centre as our repairs are guaranteed to be free from defects (subject to the our Terms Of Service & Repair).

A: We recommend that repairs are performed by the Canon Professional Service Centre only, as special tools and software may be required in order to safely repair your product.

A: We are committed to ensuring sustainable support is available for our products for as long as possible. Once a product is removed from sale by Canon, we endeavour to ensure spare parts are available for the following periods:

All Photo Accessories; Lenses (EF50 F1.8 STM; EF-M 22MM f/2.0; EF-M 15-45MM F/3.5-6.3 IS STM only); PowerShot Series (excluding models listed above); IXUS Series;Video Accessories & Lenses (excluding models listed above); Projector Accessories & Lenses; Calculators; PIXMA Printers (MG2xxx; MG3xxx; MG5xxx; MX4xx; MX5xx; TR45xx; TS3xxx & TS5xxx); Selphy CP Series; Zoemini Series, IVY REC and Scanners (CanonScan Lide Series & P 2XX Series)

Where it is not possible for us to obtain a required spare part during this period, we will ensure that an alternative solution is provided to our customers.

canon lcd screen not working quotation

I have a Canon Vixia HF20 that started to give me trouble. I have had it for 3 years and I love the camera but it started to act up on me this year with what seemed to be a glitch with focusing. I would get a black screen when turning it on and then it seemed to freeze and I could not turn it off without taking the battery off. The playback modes did however work. What I noticed is that when I powered it on it would have a ticking noise as if a motor was jammed. I looked online for people with the same problem and found this video with comments under it with people that had the exact same problem but there was no solution. All the video camera repair places online seemed not to give any exact cost and you know that means you"re screwed. I hunted around for all the possible information I could and came up with very little other than a rough diagram of the way the camera goes together. We worked with that. These cameras go together like a puzzle but after working your way through it so many times like the repair shops do, they are probably laughing all the way to the bank.

The Canon Vixia video cameras all seem to be similarly constructed the past few years so there is not much difference between the mechanical things that can go wrong. What I have found is that people with the black screen issue either have a loose ribbon connection from the LCD display to the PC board behind the LCD display or a focus drive malfunction which is what I had. The LCD is easier to replace only only costs about $30 max off of Ebay. If you have the black screen and the ticking noise I guarantee it"s a stuck focus lens.

What happened to my Canon Vixia HF20 is that the focus lens was stuck at the front of the camera. It is supposed to retract when you turn the camera off but mine seemed stuck. I didn"t try this but it"s worth a try for a quick fix. With the power off and a battery in, tap the camera on the battery end to scoot the lens from the front of the camera towards the back. Try it over a few times if it does not work. I didn"t realize how easily the lens drive moves until I physically moved it so this may be a simple solution.

TAKE YOUR TIME! WORK AT IT LIKE A PUZZLE. TAKE OUT ALL VISIBLE SCREWS AND DO NOT FORCE ANY PARTS WITHOUT LOOKING AT WHAT IS HOLDING THEM BACK (usually a hidden screw).

canon lcd screen not working quotation

It"s probably not the LCD, it is the driver card of the LCD that burnt out (more specifically, the power regulator that went hopefully into current limiting or shut off). This should be repaired under warranty by Canon... You must not be able to pull currents from any source without the internal regulators limiting it. (Except, if you plugged your camera into a USB 3.1 12 V or 20 V port, I highly doubt it.)

So get the problem fixed by Canon. If they do not fix it, get the problem assessed by a technician, who might as well just do a quick rework on the burnt out part. (Or get a replacement component on Alibaba...)

canon lcd screen not working quotation

A: In the event that you would like a service for your Canon product, Canon Professional Service Centres are able to offer you a range of fixed price service options depending on your product(s):

Where your product is covered by a Canon Commercial Warranty offering, any repairs performed will be free of charge to you (subject to the applicable terms & conditions which can be found via our

A: The applicable method of repair for your product will be determined at the sole discretion of the Canon Professional Service Centres and Canon Authorised Service Partners.

However, in general, unless you feel there is a connection between the fault and the applicable Canon accessory it is usually best to retain them and only send in the faulty product.

Ink cartridges (even if empty) must be left inside printers (as failure to do so risks damage to the printhead and will invalidate any Canon commercial warranty)

Alternatively, if the original packaging is no longer available, place the printer into a double wall (thick) box and cushion with bubble wrap or paper until it is secure and not moving in the box.

Alternatively, if the original packaging is no longer available, place the product into a double wall (thick) box and cushion with bubble wrap or paper until it is secure and not moving in the box.

A: If you have sent your product to a Canon Professional Service Centre, you can check the status of your repair or service via the Canon Online Service & Repair portal.

A: We recommend that repairs are only performed by Canon Professional Service Centres or Canon Authorised Service Partners only, as special tools and software may be required in order to safely repair your product.

However, if required, genuine Canon spare parts can be purchased via our Canon Professional Service Centre, or via selected Canon Authorised Service Partners or Spare Part Distributors as follows:

However, if required, genuine Canon spare parts can be purchased via selected Canon Authorised Service Partners or Spare Part Distributors as follows:

Where it is not possible for us to obtain a required spare part during this period, we will ensure that an alternative solution is provided to our customers.

canon lcd screen not working quotation

With a new camera, you might be overwhelmed with a large amount of information provided on the LCD screen and (possibly) through the viewfinder. It could be challenging to figure out what your camera display is showing you.

A number inside a set of parentheses usually refers to the number of photographs you can still shoot at the current resolution before the memory card is full. Some cameras list this number without parentheses too. Look at the portion of the screen where the camera"s resolution is listed, and you"ll usually see the number of photos remaining listed nearby.

Because most DSLR cameras have a viewfinder, you usually can choose to have the LCD display the camera’s settings information on the live view of the photo you’re going to shoot.

canon lcd screen not working quotation

This might be a little late for a response but the problem is more than likely the digitizer screen, it"s that thin screen that excepts the touch signals from your finger when you touch a selection. They are fairly unreliable, I"ve replaced about a half dozen in 3 years and none of them looked defective. They are cheap, just under $40 from a second source parts supplier. it has a 4 pin ribbon cable that attaches it to the display board. Hey I could be wrong, but it"s a cheap guess and the first part that I would replace after a tear down and wire wiggle attempt fails to solve it.

canon lcd screen not working quotation

Okay, I had what looked like this exact problem with my 3-yr old Canon Powershot SD100. I found your advice by accident, and did exactly what you said to do. The lady at Canon was great, she promised to send the e-mails I need to get a repair form and free UPS shipping label, and I"ll let you know how it all goes from there. So far, so good. Thanks SO much for the help! I was dreading trying to pick a new camera - I like this little baby a lot.

Actually cross your fingers, you might get really lucky. The older elph series are particularly difficult for Canon to repair the CCD. As such, they just might offer you one of the newer elphs as a replacement! So good luck.

I have a Canon Powershot A70 and I"ve sent it to Canon (in Irvine) to be repaired for free not once but twice for the same CCD problem! Unfortunately, the camera only works half the time then the distorted images starts up. It"s very frustrating! Do you think Canon will replace our A70 with a new one or do I have to keep repairing it over and over again?

Excellent article, I"m glad you posted it. My A300 just died recently and I was about to toss it and buy a new one. I emailed canon citing the Advisory and I"ll be mailing it to them for repair today. They have been very good via email.

Instead of dealing with the Irvine Canon repair facility, would suggest that you instead deal with the national repair facility in Illinois. Mention your problem when you call the 1-800 customer service number. Also include a short note in your UPS package stating the same when you send it off.

Glad to help. They"ve repaired an A300 and an A310 for me. Canon"s been very good both times. By the way, I know both of these cameras are old and outdated. But I wanted Canon to fix them because they still take great pics!

I have that problem, I have a Canon Powershot S1 IS and my camera´s screen is black with some purple horizontal lines. I know it´s that problem cause I´ve never dropped my camera and I have been using it for 2 years, it´s a pretty good camera. The problem is I don´t live in the U.S.A, what can I do to fix it?

this is great. My Canon A85 "died" 5 months ago with this issue. I couldn"t find any information on what the problem was or where or how to fix it. I just sent them my e-mail to get the ball rolling on this repair. Thanks for the post and the link to the Canon web page.

Anonomous #1, The repair advisory is applicable worldwide. Search http://www.canon.com/ to find the service centers for your region of the world. Example, here"s the Asia regional advisory for this problem with a link at the bottom to the service centers:

interesting coincidence or same defect? my Canon Powershot A610, less than a year old, treated tenderly, developed this same problem- LCD is black in recording mode but plays back ok. However, it is not on Canon"s advisory list on their website...any suggestions before I pay out of pocket for repair?

Same defect. But although it"s not officially on the list, read the following forum posts on CNET. Pay attention to the last few posts on the page and you may just get lucky.

My SD-110 started acting up a few months ago with occasionally having purple streaks across the pictures both in the monitor and on the displayed pictures. Not always, only sometimes. Started again yesterday only this time I had a totally black monitor and when you took a picture it would click and flash but no display.

Actually Canon"s turnaround is very fast on this issue. If you succeed in mailing your camera early this week, with a little luck it might just be back before Christmas (or maybe New Years).

Started reading these entries about 20 minutes ago. The problem described was identical to the one I was having with my S230. I immediately phoned Canon. They were very agreeable and the UPS shipping label is already on its way to me. Too Cool. Many thanks.

I have an SD630 having the same problem so I called the 800 number and they told me that since it"s not included in the list of models in the advisory, I have to pay a minimum of $99 for repair and shipping. Is this right? Do I have to pay eventhough it"s obviously not my fault that they have put a defective part in their camera?

Anonymous, officially that"s all the lower echelon customer service reps can tell you. However, note the paragraph in the main post concerning the A610, which is also not on the advisory list. Recommend reading the linked CNET forum post in its entirety.

What I"m getting at is that you may get lucky if you raise enough stink with Canon. Especially if you demand to speak with the customer service rep"s supervisor. Say the same thing to the supervisor that you said here. ie. Why do you have to pay if "it"s obviously not my fault that they have put a defective part in their camera?"

this is perfect! ive had the exact problem with my A75. i actually just got my sd900 back from "repair". it was the end of my 1 year warranty and i had some scratches on my LCD so i called in and said i was having major problems. and voila. new screen with shipping included. just have to sounds legit and do a play on words here and there.

they typically make you pay for shipping on warranty repairs (not this CCD problem), but if you suddenly change your mind and ask if there is any way to fix the prob yourself, as you cannot afford shipping ;P, they soften up and let it slide.

Thanks so much for sharing this information with us. My dad sent me your link when I discovered this fault with my PowerShots S1-IS. The camera was bought by my dad in the USA although live in the UK (England). Canon UK has agreed the fault is with the CCD and have authorised the repair! To the person who posted from outside the US, contact Canon in your area this is being covered worldwide! Only difference from US is I do have to pay the postage to send it to the service centre.

Fingers crossed the part(s) are available otherwise it was suggested by the repair centre that a replacement might be offered to which I will not be pleased with as I love my existing camera it takes great pictures and there is not a scratch on it!

Hi. I"ve got a 2 y.o. Canon A95 and this Christmas it"s LCD began to display purple distorted images. The same way it previews the images it takes and save them too. So I guess it"s a CCD problem as you said. The problem is that I"m a Venezuelan costumer and I"d like to know if there is any solution for me and how to implement it. Thanks.

Anonymous, this a Worldwide recall advisory. Here"s the official Canon repair centers in Venezuela. Contact them and mention your problem, along with the recall advisory.:

fatima, it"s a worldwide advisory. Here"s the phone number for Canon support in Australia (131383). Just give them a call and tell them your problem, and state that you think this falls under the CCD advisory. They should take it from there. If you need more info, it"s available here,(copy and paste this link into your browser:

Thanks to this blog, I got my camera (A80) repaired from Canon for free. It had the exact same problem of distorted images and purple streaks. I was actually planning to buy a new one, but thought I just might look up the issue on google and landed on this blog. Once again many thanks.

This is my problem, my display screen fades to black 5 seconds after u turn it on. Ive had the camera 3 years and not a problem, but all of a sudden the image fades to black and stays blank. This happend on New Years day and i clicked 5 pictures before I gave up on the camera and when I hooked my camera to my computer, the pictures were there. not distorted or anything. they were there. So i"m unsure if I have the same problem everyone is referring to because of my situation. To conclude, the display screen is not there from the time I switch it on. It looks I can take pictures with it for now, but cannot see them from my camera. Will canon repair it for me too?

You didn"t mention your camera model, but your ability to still take undistorted pictures does not suggest a CCD failure. Rather, I would suspect the ribbon cable connection for your LCD. Could you state your camera"s model? Maybe I can point you to a disassembly instruction for your camera. Usually, getting to the LCD connector to jiggle it or reseat it is not too hard.

Canon Powershot A75. Thanks for your reply though. I just checked it again and after i click pictures and i switch it to display, it lasts for about 5 seconds before it fades to black and the display also is not the usual display, instead it has the a graph and the picture clicked, etc.

its me again with the Powershot A 75, i just hooked my camera up to my computer, and the images I clicked turned out fine. So the display is the only thing not working. Its like using a disposable camera you buy frojm CVS, you cant see it before you click and you can"t see it after you click, but you can still click, so im happy its not that bad a situation, I could be without a camera, but I still want to see the display...please helppppppppppppppppppp

Here"s a disassembly insruction for an A70, it"s very similar to your camera. Only go as far as needed to access the LCD ribbon cable. You just want to jiggle it a bit, or if and only if you can get full access, remove and reseat it in its connector. The guide is in estonian, but has plenty of pictures to help. Don"t remove the front face of your camera, only follow the steps to remove the back face. That"s where the LCD and its connector is:

On page 2, in the fifth picture, that red wire is what you are referring to as the LCD connector right? so I only look at the few pictures before that to open up the back of the camera?

No, go to page 4, first picture. See the two ribbon cables on the LCD, one big and one small? You want to find where their ends attach and jiggle them, or remove and reseat them. Regretfully, access to these cables require more disassembly on the A75 than most other cameras. This project will require some care to get at these cables, and also keeping track of the steps that you take along the way. You may be able to access the cables if you remove the single screw just below the LCD on the gold button board (page 2, pic 5), and then remove the two screws on the LCD"s metal brace (page 2, pic 7). MAKE SURE you keep track of all screws, along with their sizes (many are different sized), and where they came from (take plenty of notes and make drawings). Finally, see that big black battery looking thing? That can really give you a big shock! Recommend you read this post first before thinking of opening your camera:

One final note, your camera at this point is still able to take pictures. Maybe you should be happy and leave it alone as is? Remember that there is a possibility that you can make matters worse with your camera by going in there. Things can go wrong, you can zap a part with static electricity by just touching it. Only proceed if you feel confident in your abilities. And remember that if things do go wrong that the decision to proceed was ultimately yours.

I happened to look at the advisory accidentally and I immediately called Canon. The representative at Canon was great sent me evalauation form and UPS free shipping label immediately. I sent my Camera to Canon. lets see how it goes. Thanks alot for posting this on advisory.

BIG-TIME SCORE! I purchased a sd100 at a yard sale for $5.00, only worked for a stinking day got the purple streaks/blank screen. I followed your advice 2 weeks later via UPS HUGE UPGRADE...a refurb SD900 Titanium!

fatimaa, it should be. But recommend you call Canon Australia (Phone Number: 13 13 83) to confirm. Print out and have the following bulletin in hand. Make sure you that also mention to them that just about every other country"s Canon office is providing free shipping:

Reported in mid-December that I was having the blank LCD problem with my S230. Called Canon and they immediately sent UPS label so I could send it in for free repair. Sent in camera and received good email updates during repair process saying they would repair the camera. Today (Jan. 9, 2008) received package back from Canon. Inside was letter saying they didn"t have the parts to repair my camera BUT "in order to minimize your inconvenience" please take this refurbished SD900 in its place!! Received the whole enchilada...camera, cable, battery, chip, charger, etc. Canon is my camera company forever!

I bought a Canon A 720 IS from Circuit City Texas on 24/12/2007 when i travelled to US. Now I am back to India and the camera does not switches on. I am totally stuck now, I have tried and tested over 10 different battery.

Now what canon says is that the camera does not holds warrenty in India and if they are charging heavy money for repairing. This is really frustating.

ankur, sorry to hear of your problem. If you still have the receipt, did you try contacting the Texas Circuit City store by email or phone to explain your situation? As the purchase is less than 30 days ago, they should honor an exchange for a different camera. But if they can"t help, Canon USA should. Especially if you still have the receipt. But note that for both of these you may have to pay for the international shipping. Finally, if you still cannot be helped under warranty, here"s some things to try:

Hi, I"m the January 7th anonymous...so that you can read my background. To remind you, mine is the camera ..powershot A75, where I have no display, but when I hook it up to my computer, I have pictures, I just can"t see them. YOu told me to tweek some wire and sent some pics, etc. However, i might make a mess, so after reading these posts, I was wondering if i should send it to CANON afterall, they might send me a free upgraded camera back......won"t loose anything but will gain everything...what do you think? where can i go to contact canon??

Yeah, recommend sending it to Canon also, following the steps outlined in this blog for the CCD recall. Canon will determine whether or not it actually is a CCD failure. If not, they should just give you a repair estimate. Keep in mind though that you might have to pay for return shipping if it"s not a defective CCD (not sure on this)?

So far Canon UK have refused to pay for the postage to the repair centre but have confirmed if the issue is the CCD the repair is free and return post and insurance is free too. No receipt is needed.

About to post off my S1 IS this week hoping they don"t replace it with another model as i have the underwater casing and £400 worth of external flash for it!

Anonymous #2. Take a picture while the LCD is black. If the picture also shows up black then that confirms a CCD problem. Although you are able to temporarily fix it, it will just get worse with time. Recommend that you contact Canon as outlined here and get it fixed permanently. It"s free, quick, and relatively painless.

I have a Canon SD600 and live in Hong Kong. A friend accidentally dropped it on a hard surface today and ever since I haven"t been able to take photos normally. When I turn it on, it shows a black screen but the menu works. When I try taking a photo, the photo turns out black. And I cannot zoom in or out. Please help. Thanks so much.

Thanks a million for this article. The screen on my aging S400 started acting up a couple of months ago. I figured it was just dead, and began looking for a new camera. Then I stumbled on this website. I called Canon customer service and told them about the problem. They immediately emailed me a UPS label and I sent off the camera to the repair facility in Illinois.

Sounds like a ribbon cable may have become dislodged, or lost its connection due to the fall. Canon would not fix this under the recall advisory or under warranty for that matter. As a repair attempt, would try tapping its usb port cover against a hard surface to see if that helps reestablish connection. If that doesn"t work, the only other option would be to open the case, and either jiggle the ribbon cables, or remove and reinsert them into their connectors to attempt fixing the connection. Do not do this if you don"t feel comfortable, or willing to accept the potential risk of further damaging your camera. And please don"t blame me if you do. Also, there is some danger of electrical shock as outlined in this blog. Here"s an example of disassembly of your camera, but for an LCD repair:

I sent my A70 back for the CCD malfunction problem and they sent me a bill for $104.76. I did all the tests they said to check out the problem prior to sending them the camera and they showed the CCD problem. I thought this was supposed to be a free repair. The offered a refurbed A540 for $100 as an alternative. I think I"m getting hosed by Canon.

I sent back a PowerShot S60 with purple and hortizontal lines on all still images. Canon emails me back with a cost of $135 saying image is blur with horizontal lines. I asked the rep why? The symptons are exactly the same as described in the CCD Advisory found on Canon"s website. The rep insisted that it is NOT CCD related. She would not even show a sample of the image their tech captured. I will call back tomorrow to find out if I can have them send me a image they took and compare it with mine.

Also, Canon offered me an upgrade program to Canon PowerShot S3 IS. I dont want a bulky camera which wont fit in my pocket, I just want my camera fixed per the advisory.

Something is seriously wrong with both of your experiences. Did you both call the 800 number as recommended, stating that you suspect CCD failure, and would like to submit your camera under the advisory? Did the rep send you a free shipping label? If so, when you speak to them on the phone, print out and have the Canon advisory in hand. Repeat this statement from the advisory exactly: "Effective immediately, and regardless of warranty status, Canon will repair, free of charge, the products listed above exhibiting the above-mentioned malfunction if Canon determines that the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair."

DO NOT accept any repair billing! Tell them that you submitted the camera to be repaired under the advisory, and not for any other repair reasons. DEMAND to speak to their supervisors if they still give you problems. Like I said, something is seriously wrong. Have no idea why Canon would backtrack on a published advisory? Also, recommend skipping on the refurbished "upgrades". They"re overpriced, and not really a good deal.

This seems to be a sudden negative change in policy at the repair facility. UP TO NOW, Canon"s response has been exceptional, with many people expressing their thanks and desire to purchase Canon camera products exclusively because of their displayed commitment to their product.

I sent in my S60 for the CCD repair about a week ago. Today I get an email stating there is nothing wrong with it and they will do a "repair to good working order for $137.46. I immediately got on the horn with customer service and explained that I know something is wrong with the camera since I tried to take pictures with 5 different flash cards, two of them brand new, and got the pink, blurred images both on the viewfinder and when I downloaded the images to computer. They transferred me to the repair facility, told the rep the same thing and she talked to her supervisor. They waived the "repair fee" and will refurb free. Stick to your guns!!

Thanks so much! The screen on Canon PowerShot S1 IS just went completely black on me about 30 minutes ago. I went on the internet looking for some kind of troubleshooting forum to help. Ran into this blog and now I"ve contacted Canon, who gave me absolutely no trouble at all (and they were still open at 10:30 pm!) and I have a label and form coming from them. I will really miss my camera for the 2-3 weeks as I use it daily (I"m an ebay seller) but it"s much better than I thought.. I was so afraid I was going to have to chuck this camera.. So glad I found this blog, big help!

Crossing my fingers that they are out of parts and will send me a new PowerShot.. but I"ll be happy with my old one working, it"s a great camera and this is the first trouble I have ever had with it.. other than it being smarter than me and not knowing how to work about 75% of the features.

Today I called Canon back to review the problem on S60 once again and specifically for the CCD Advisory. She did put it back in their system, I have to see what they will do now. But, after repeated requests to talk to a supervisor I was told I may not. I was also told that they wont share any images the Tech person may have captured with me. They are really really annoying to deal with.

camera repair, I did send it to IL center, and yes I received a free shipping label. The only thing I did not do is read the CCD Advisory verbatim, but I did make myself clear and insisted that they record that customer requested review of camera problem per CCD Advsry. I too get the pink/purple image with lines across the image on my S60 which is the same as Anonymous (dt. Jan 22).

What is a "Distorted Image"? My A75 has been taking progressively blurry images over the last... oh... four months... does this Qualify? I believe this "notice" was also released in Canada but can"t find the link now.

I (anonymous dt. Jan 22, PowerShot S60) am having my camera re-evaluated so they can fix it under the CCD Advisory for free. The Canon reps today were friendly as opposed to the ones I spoke last week. Canon is nice enough to send me the shipping labels for free shipping. I will include a couple of images that I took to show the problem when I ship it this time. I will also include information from this website to show others who had the same problem were repaired for free.

I just tried to use my S60 tonight and had no picture in the viewfinder but had the icons show up. I took 2 photos but they came out black on the viewfinder and also when downloaded on the computer, however I could view previously taken photos on the camera"s viewfinder. I found my way to this site and I hope that Canon Europe will repair for free also as I am currently residing in Malta.

Did as instructed. Free shipping label, one for each camera. Only one was on the list. Neither still in warranty. Canon fixed both. One was back in 5 days, the other 6 days. Thanks, I am very happy with Canon!

I did as instructed, and Canon responded immediately. I actually didn"t send a copy of my email or the advisory when mailing the camera with the provided UPS label, But it didn"t seem to delay the process. Within 2-3 weeks, they mailed me a confirmation about receiving the camera and that repairs would be free of charge.

for my A95 it started out as blurry images, then purple lines now the camera will not ower up at all!! they say this is not ccd then even though it began with the symptoms of other ccd problems what should I do?

The blurry image and purple lines sure sound like a CCD problem. However, the no power up does not. You"re in a pickle in that you need the camera to power up so that Canon can verify the distorted images. May I suggest trying some of the following to try to get the camera to power on. If you have no luck with them, then there may be more serious issues, like a blown fuse (unfortunately, not easy to replace):

Thank you so much for posting this. My S1 started showing a black screen about 3 weeks ago, I thought I had hit some setting on accident. I emailed Canon on a Sunday night and had an email reply early Monday morning. Now it is less than 24 hours since I sent my first email and I have my shipping label to send in the camera for repairs.

Thank you very much, my camera A70 went black about 3 weeks ago, sent a email to canon got response very quickly. Canon customer services was excellent and very nice, received ups label and got my camera back repaired in 2 weeks.. Once again thank you very much.....

Hi! Just wanted to know what happens if I had bought the Canon camera in the USA but have now moved to India? I appear to have the CCD problem as described above. Would they really pay for shipping from India to the USA?

Probably not, that is asking a little much. But recommend contacting Canon India support center. Here"s the advisory for your area. Click on the support centers link at the bottom to find one near your area:

My S230 had the purple streaky image coming from the lens (problem went away when it was very cold). I called it in in January, carefully reporting the symptoms and quoting from the recall notice. They sent me the info for the free UPS shipping, and I brought my camera to a UPS dropoff point and sent it in.

So, I have to invest all this money in a new format, against my wishes. The fact is, the next camera I was going to buy wasn"t going to use these formats, so I"ve been kinda forced into investing in an extra format. (Don"t get me wrong - I"m glad they sent me a working camera and didn"t charge me anything!) The repair turns out not to be "free" for me.

I understand your slight disappointment. I have an S230 in my collection, and love it like you do. It still takes great pics and videos, feels just right in my hand, and to top it off, it"s built like a tank and is just made to take abuse. But the SD600 does take much better pics and videos, and has a nice big LCD screen. But you also need to take extra care with this camera, as it"s not built anywhere near as tough as the old S230. With improvements comes tradeoffs, but if you still really miss that old S230, the going rate on ebay is around $50 bucks (that"s where I got mine).

My S1 IS Camera had the exact same problems - the camera turned on and seemed perfectly fine but when you took the pictures it had horizonal prurple, white and black lines on the picture in the view finder as well as on the actual picture. Needless to say I thought my camera was done after having it for three years which made me very sad because I really liked the camera plus it meant more money for another camera. I had came to your website from www.fixya.com - they had recommended these two websites which one of them was yours:

Long story short - I sent my 3 year old S1 IS Camera back and they did not repair it BUT they sent me what appeared to be a brand new (in the box)replacment camera which was an S5 IS. You seem like a very nice person - MANY, MANY, MANY THANKS for this website and advice!!!!!!!!!!!!!!!

I"m trying to figure out whether the problem with my SD100 is related to this CCD issue or not. More times than not, my LCD screen and pictures show lines of static, so that I can"t see the images at all. But every so often, it"s fine again -- possibly when the battery is fully charged.

I sent in my S1 IS for repair but no spare part. Canon sent me a new S5 IS to replace it. As i have a underwater housing for the S1 (not compatible with S5) they offered a refund on that as well! Didn"t take it as I have non-canon accesories for housing so am gonna buy a second hand S1.

Canon was very prompt with every part of the repair, from beginning to end. Turnaround was exactly 10 days. And they fixed a few other things on the camera for free! (maybe slightly because I"m a special ed teacher)

I sent the cameras 2 PowerShot A95"s on Feb 5th along with the copies of the advisory, they were delivered to the Canon Repair center by UPS on Feb 8th Friday. Got an email saying repair accepted. End of day checked the mail for the link to the repair site. It showed repair completed. Monday Feb 11 it said shipped via FedEx. Today Feb 12th received one of the cameras. Expecting the other to come in tomorrow. For a minute I was hoping that it was a new camera (like what others seemed to get for their models... (;-) but anyway my PowerShot A95 5 Mega Pixcels is fine. Thanks!

Does anyone know if there is a way to recover the photos having the white lines/distortions on them? I tried Picassa "I am feeling lucky button" and it helped a little bit. But not to the extent I need. Thanks.

I am writing to thank you for the help I got from this site. I had an S1 IS that I was quite happy with. I was preparing for a vacation when I discovered I had the same problem as described on you site - which I discovered by accident! I sent my camera in and in less than two weeks received a package with a letter explaining that since they lacked essential parts I received a new S5 IS. You can bet I am quite satisfied with Canon service!Guess I will be buying more Canon products.

Hi , Im having the same problem, I bought the S200 in the US 6 years ago!!!!, but live in mexico. I called canon mexico but they are asking the receipt and warranty policy stamped (what a morons).

Im thinking on sending it to canon USA my question is: Do they ask for a receipt or proof of purchase for the repair? I moved to this new house and never tought i would need that receipt again after 5 years of good service from my camera. what a crap!!!! Or someone could share a scanned copy of their receipt for an s200

hi, i own a 4 year old canon ixus 400 that displays a purple/distorted screen. i can take photos by using the viewfinder and when viewed on the screen they are perfect. in movie mode the screen just stays purple/distorted but audio quality is captured as usual.

CCD failure on my S1, sent in two weeks ago and got back an S5 today!! I am so filled with joy, as I expected to have trashed my S1 when the CCD problem first arose and I didn"t know about the Canon fix. Having come from extremely distasteful experiences with Nikon (they screwed all owners of one camera model that had a battery cover defect plaguing 100% of the users), I thought all camera companies were evil, but this is clearly not the case! Canon forever!

kudos to canon. rare breed these days where corporations are bought and sold and few companies stand behind the original trade name that built their following.

I sent in my SD110 with the CCD issue, and got it back within a couple weeks repaired, and with a new cover so it doesn"t look "old" anymore. I have to admit I"m a little disappointed after reading how many people got current (and much better) models as replacements... can"t help feeling a little like saying "that"s not fair!" But technically it is fair, since this is the camera I paid for--and more than fair, since the warranty on it is long gone and Canon repaired it (replaced parts) at no charge, including free shipping both ways. So I guess I can"t complain. But a free SD1000 would have been sweet, hehe.

It seems i have the same problem, and i plan on sending it in for repair. My question is, are the pictures taken still there? Does the camera still take the pictures? I am on vacation and would preffer not to use a disposable. -thanks-

One thing to quickly check is to make sure that you didn"t accidentally turn off the LCD. Turn the camera on, and press the "DISPLAY" or "DISP" button once. If that didn"t help, the next easy way to check while on vacation is to take the memory card to Walmart or any store that has a photo kiosk. Place the card in the kiosk to see if your pictures are actually black. If so, then recommend getting a disposable until your camera is fixed.

We have received your equipment for evaluation and repair. Based on our initial examination, we will start the necessary repairs at no charge to you. You can expect the repair to be completed and returned back to you within approximately 7 business days* from the date shown above. There is no need to respond to this notice.

hi - I"m in the UK and I thought I was having the ccd problem with my Ixus 400 but having gone through the various comments it would appear not. I have been able to take photos - just not see them on the screen! I am prepared to try the "jiggling the cable" procedure but could use some help with how to dismantle without doing more damage! Is there a manual or diagram available please?

Hi thanks for your reply - yes I have tried that - I have two ixus 400 cameras (and a waterproof housing for use snorkelling)- on one I get a white (ish) screen with occasional horizontal lines. Photos taken with the viewfinder seem ok once loaded on my pc but its hard to decide if they are any good as I can"t review them beforehand.

On the second the display woks for a while and then fades leaving the screen greyish with a broad vertical brownish stripe and sometimes a white horizontal one I inadvertantly put my thumb on the left side of the screen and it temporarily came on but as soon as I took my thumb away the image went. This is what makes me suspect a loose contact. Again the photos taken seem ok but is this becuse it is intermittent?

If the photos are OK on both cameras, would then suspect as you do a poor connection of the LCD. If you open the back of your case, you should see this.

Note that the ribbon cable is not visible from the back. It actually wraps under the bottom of the camera, and inserts into its connector just below the lens on the front of the camera (see these pics).

Have an S60, last weekend it started showing horizontal stripes in the CCD and on the recorded image, also in beach shots all clouds were purple. Called the number Australia (131383) as you had advised in your post to "fatima". Friendly Canon bloke told me that the problem I described sounded just like a faulty CCD connector and advised I could take it to a shop on Pitt Street / Sydney to have it checked out and if confirmed, repaired for free. Thanks - Great Blog!!!

Hi from Dallas Tx.Thanks for blogging this issue! Have had my faithful A80 for 3+ years. Has been a great point and shot camera but recently the monitor is skewed. It looks like the entire image is smeared down uniformly. Initally the DL"d pics were ok but now they are inheriting the characteristics of the monitor where most of the image is smeared down and has multi colored edges in the smeared area. I"ve read several accounts on here, does this sound like it fits Canons description of the premature CCD failure? TIA

I turned on my S1IS in late feburary and noticed the problem described here (distorted image, black/purple and white screen). I came across your website and figured it was due to the faulty ccd. I contacted Canon on Feb 26th and shipped my old camera out on the 28th. Today (3/17) I got back an S5 IS. A nice upgrade, especially since I was almost ready to just give up on the old one and buy another camera. Thanks for the helpful information.

I am glad to find this forum site as this has given me direction to call the Canon Canada and explained the problem with my Power Shot S1 IS. They agreed to look into this with paid shipping. To my surprised after two weeks I received a parcel containing a brand new Canon PowerShot S5 IS camera.

Has anyone heard of a Canon Elph SD110 taking photos that show up with about 75 - 100 little white horizontal lines through them? The viewfinder works fine, but the photos turn out looking awful. You can hardly see the photo behind all the white lines.

Yes these little lines can also be a symptom of CCD failure. The resolution of the lines is too small to be seen on the low-res LCD, but are very apparent on the high resolution photo. Recommend that you contact Canon to see if they"ll fix your camera under their advisory.

My 7 year old S-230 which had worked flawlessly up to now began experiencing the same blank LCD screen and blank photos. Followed the instructions on this website and contacted Canon. Canon support was excellent, sending me the UPC label for shipment to their repair center, sending emails on status of repair including a repair tracking website. Unfortunately, they did not have the parts to repair the camera I had grown so fond of but they did send me a refurbished SD-1000 including the battery, charger, cables, and wrist strap. Fortunately, I already had an extra SD compact flash card so all I need to do is buy the extra battery. All in all, I"m happy with the way Canon honored their product and in the excellent support I received. I"m in the market for a higher end camera and this experience reaffirmed me to stay with Canon. Thanks for the post and the link to the Canon website.

I sent in my camera on Tuesday, and I received an e-mail today (Thursday) that Canon would perform the repairs at no charge. It will be interesting to see whether they repair the camera or replace it. It seems all the comments here from S230 owners indicate they will be replacing it. Here"s hoping I get lucky with a new camera, but I"d be happy with the repairs nonetheless. I update when I know more.

Thank you very much. It took me only two weeks after reading your post to get my Canon S500 fixed from Canon. I did not pay a cent and they replaced the sensor, cleaned the optics and replaced the front part of the case that was damaged from an accidental drop for free. Reading your web page gave me a new and wonderful camera, I am deeply thankfully.

I just want to thank the person as well who posted this blog. I have an Powershot A70. The CCD sensored failed and I called up Canon. They shipped and repaired my camera free.

I had a CCD problem with my SD110, sent it in, and a few weeks later received...drumroll...my old camera back in working order. Like the post from 1-2 months ago, Canon has figured out how to repair older elphs, so no refurbished SD1000 for me. Sure, others were luckier, but still -- Canon provided a prepaid label (though no box), and repaired a 3 1/2 year old camera for free, though it did take a few weeks. That"s still great customer service, if you ask me! Thanks for this blog -- I stumbled upon it while researching my camera symptoms -- great help!

a BIG THANK YOU from New Zealand - my trusty Canon A310 had the same fault - The clouds in all pics were bright pink and the LCD screen had lines over it - was a great digital effect but not in every photo! I found your blog - contacted Canon in Auckland and it was fixed and cleaned free of charge in a week. Just wanted to say Thanks again for a very helpful blog.

I have had a Powershot A75 for three years now and suddenly we started to se purple horixontal lines accross the LCD monitor and on the pictures we took. I could still go back to previous pictures before the problem and they looked fine. After calling Canon Canada customre service 1-800-OK CANON the gentleman told me it sounded like the CCD Image Sensor Advisory issue that others have been experiencing. I have to pay to send it away to the nearest service centre in Quebec and they will fix free of charge and send back to me. He said they would also call if it was not this problem with a quote to fix the camera. About a 15 day turnaround apparently so we will wait and see.

I just wanted to thank you for your site and the information posted. I contacted Canon for my Power Shot S230. They were very responsive and the repair center, after reviewing my camera, just replaced it with a SD900 at no charge. Shipping both ways was also free.

Wow, I"m so glad I found this blog. I"ve got an A75 that I bought back in 2004. Just recently I"ve noticed horizontal lines flashing across the rear monitor as well as blurred images and purple hues in the images. I just figured it was time to get a new camera. Thanks to this I"m off to call Canon in the morning. Thanks for posting this! G. Thomas, Gore Oklahoma

What a great website! I tried to start my S230 camera yesterday and the LCD screen was black. I didn"t know what to do until I came upon this website. I emailed Canon today and they have created a case for me and are sending the pre-paid shipping label. I"ll let you know the outcome when I get the camera back. One question - am I supposed to send the camera back in the original box with all the manuals, cables, etc.. or do I just send the camera (taking out the memory card and battery)??

A little bit worry about this, I called canon helpdesk again to explain the situation and maybe coincidentally the local shop called me 2 days later asking me to go and pick up my new Powershot S5 IS.

This is a follow up from my April 30th post. I mailed my camera in to Canon on May 1st or 2nd after printing the shipping labels and following their directions. I received it back yesterday, repaired free of charge. Thanks for the blog. It saved me the cost of a new camera. Greg Thomas, Gore Oklahoma

I called the repair center and, while the representative could not confirm that I would receive an S5 (he did confirm that that"s what they"ve been sending out lately - fingers crossed!), he did say that Canon has a memory card trade-in program. If I get an S5, I can call them and they"ll send me a shipping label and I can send them up to two memory cards to be replaced. Sounds reasonable.

I have a s400 and last week while on vacation in puerto rico the pictures started turning out brown. It still will take some good pictures, but when I focus in greenery, like rainforest pictures, my pictures turn

canon lcd screen not working quotation

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