canon lcd screen replacement quotation

***EDIT -- I was unable to ever speak with an actual technician regarding the repair. I did speak with multiple people on the 800 number and the best possible explination that I got was that it is likely that the whole top portion of the camera had to be replaced, including the top LCD screen, as Waddizzle said could be possible. I still did not receive a full explination. On my invoice it simply says that Labor = $590. There are no details online, even the letter that I received in the mail does not say anything other than CMOS scratched. The original problem isnt even mentioned anywhere on any repair details. I just paid it because its nearing a month since I sent the camera to the Canon Repair facility, and I need it back as I have a job coming up and it is my only piece of equipment at this time. I"m hoping it will be returned with a more detailed report of the work that was done so that I can have for my records and peace of mind, as this has turned out to be a mini nightmare. I doubt I will use Canon in the future though, since I could never get a detailed answer, online or via phone, and will likely make the switch back to Sony for my next upgrade/purchase. Thanks everyone for your input.

Has anyone had an experience with sending their camera to Canon for repair and the price being ridiculously high and/or other issues magically popping up once they inspect the camera? My 6dM2 stopped shutting off... everything on the camera worked fine, images were clear, all settings worked, etc, the off switch just was not working. I sent in the camera over 3 weeks ago with an exact, detailed description of the issue that I was experiencing. They came back with an original quote of $350+, saying that the LCD screen was not functioning. I had used the camera the day that it was sent off. the LCD screens were both working just fine. I decided to bite the bullet and just pay since they already had the camera and I didn"t want to take the risk of receiving it back in worse shape than it was sent. 4-5 days later, I receive an email stating that my payment was refunded and a new quote was available for my review....this one over $600!

I have successfully changed my LCD Screen on my PowerShot S400! With the help of this forum, I learned of the Canon Parts Center and phone number (732-521-7230). I couldn’t believe the price of $33.02 plus $5.00 s/h. (LCD screen part number WG2-5243-000…they don’t use the numbers printed on the screen itself) They sent it from NJ to CA in about a week. I was very reluctant to even take on such a project as replacing the LCD, but after researching locally for repair options, and getting a range of $230 to $300 to fix a $499 S400, I said “what the heck�. I would rather buy a brand new camera, than fix one for over half the price. (One local store said the LCD screen alone cost $195…what a con / rip). I must admit, I did first take apart the camera initially to see what was inside and if it would be way over my head (before even learning of the Canon Part Center).

First remove all of the outer screws, KEEP TRACK OF WHAT SCREWS GO WHERE, THEY ARE DIFFERENT LENGTHS!!! The outer case / covers comes apart in two pieces surprisingly easily, and the knobs, buttons, switches, etc. stay intact in the outer cases. The hardest part is “prying� the old LCD Screen out of the frame / holder. I would strongly recommend buying the new LCD Screen first, so you know what is being replaced and what is the frame that the screen snaps in to versus what is the LCD screen. Use a small slotted screwdriver to “pop� out the screen from the holder. Pry / twist the screwdriver from between the LCD and the back area behind the LCD. Work around the two ends of the LCD (short sides). If you use the magnify glass, you can see small dimples of metal that press against the LCD to hold it in place under pressure.

Re-assemble the covers, compact flash door, etc. Be careful of the spring that the compact flash door uses. One of the great things about working with a precision piece of equipment such as the Canon S400, is that it goes back together exactly as it was taken apart, if it doesn’t, you haven’t aligned / done something right…don’t force anything.

Disclaimer: I think I have listed the most important steps. Some of the instructions may not make any sense until you open up the camera to see the parts I am talking about. These steps were successful in repairing my camera, but I knew that only the LCD screen was damaged, and nothing else. I am somewhat mechanically inclined. You need a steady hand (drug addicts should not attempt this repair). If you can change a battery in a watch, you should be able to do this. Take your time; get a clean work area with good lighting. It took about an hour to do this job….less time than writing this letter.

I was motivated to write this letter to “give back to Society�. After being lied to and almost ripped off by the camera repair shops, I felt a civic duty. Here is some advice that is absolutely priceless. This whole broken LCD disaster could have been avoided for 59 cents. I had a $20 soft nylon case for the camera. I LOVE this camera because of the small size and excellent quality. My philosophy in making any purchase (no matter the price), is that it has to be used. Big and bulky cameras are too inconvenient to dash around with. I broke my camera because I forgot it was in my pocket and slammed my car door against it (I know…how stupid). A very good and knowledgeable sales guy warned me about that….people forget they have it in their pocket and run into things. For 59 cents, go to Target, buy a hard plastic soap box, used to traveling (they come in some puke colors). The S400 fits PERFECTLY in it. Cut a little slot for the hand strap to come out of and you are good to go. The saddest part of this story is that I purchased a second new S400 right after I broke the first one…then repaired the broken one. Now I have two perfectly functioning S400’s.

Has anyone had to have the back LCD Replaced on the 7DMKII?   My 2 year old MKII suddenly developed miscolored bands on the LCD last night out of the blue.    It was pretty random as my camera is always in a padded bag when not being used,  it hasn"t been banged, dropped, nudged. folded, spindled or mutilated.

Just wondering if anyone has sent theirs back to Canon for a repair, and what the cost was,   I just got my 24-105 back from them at a cost of $350, so I"m a bit nervous about price.  (And being without my primary shooter for a week or two while they repair)

A: In the event that you would like a service for your Canon product, Canon Professional Service Centres are able to offer you a range of fixed price service options depending on your product(s):

A: In the event that your Canon product develops a fault, we provide a network of service locations (consisting of Canon Professional Service Centres and Canon Authorised Service Partners) who will be happy to repair your product to the original Canon specifications.

Where your product is covered by a Canon Commercial Warranty offering, any repairs performed will be free of charge to you (subject to the applicable terms & conditions which can be found via our

A: In the event that your Canon Commercial Warranty period has expired or the nature of the fault is not covered by it, Canon Professional Service Centres are able to offer you a range of chargeable repair options depending on your product(s):

Fixed Price Repair: You will be provided with a fixed price, prior to sending your Product(s) to a Canon Professional Service Centre. This fixed price is offered for faults caused by normal wear & tear and will include the cost of all required spare parts, labour and return shipping. If the defect is found to be caused by other circumstances (i.e. impact or liquid damage) we will contact you to offer a Time & Cost Quotation.

Repair Limit: You can set a Repair Limit (i.e. maximum repair fee), prior to sending your Product(s) to a Canon Professional Service Centre, however a minimum value applies. This acts as your authorisation for us to proceed with the repair and no quotation will be provided. If the repair can be completed for a fee lower than the specified Repair Limit, you will only be charged the lower amount. The provision of a Repair Limit may result in a faster repair turnaround time for you and your repair will also not be subject to a rejection fee (applicable if you request a Time & Cost Quotation)

Time & Cost Quotation: You can request a Time & Cost Quotation, where following arrival at a Canon Professional Service Centre a technical diagnosis will be performed. We will then provide you with a quotation detailing the anticipated costs to repair your Product(s), which you will have the opportunity to either accept or decline, prior to any repair work commencing. Should you decline our quotation, a rejection fee may be applied to cover the cost of inspection.

Where your applicable service location is a Canon Authorised Service Partner, they will also be able to offer you a Chargeable repair. However, the exact options available to you may differ and will be subject to the Canon Authorised Service Partners terms and conditions.

A: The applicable method of repair for your product will be determined at the sole discretion of the Canon Professional Service Centres and Canon Authorised Service Partners.

A: When using the Canon Online Service & Repair portal, depending on the nature of the fault you indicate we will advise you on whether we believe the applicable Canon accessory should be included when sending your Product(s) in for repair.

However, in general, unless you feel there is a connection between the fault and the applicable Canon accessory it is usually best to retain them and only send in the faulty product.

Ink cartridges (even if empty) must be left inside printers (as failure to do so risks damage to the printhead and will invalidate any Canon commercial warranty)

A: If you have sent your product to a Canon Professional Service Centre, you can check the status of your repair or service via the Canon Online Service & Repair portal.

A: In the unlikely event that you still experience an issue following the completion of your repair, please contact the Canon Professional Service Centre as our repairs are guaranteed to be free from defects (subject to the our Terms Of Service & Repair).

A: We recommend that repairs are only performed by Canon Professional Service Centres or Canon Authorised Service Partners only, as special tools and software may be required in order to safely repair your product.

However, if required, genuine Canon spare parts can be purchased via our Canon Professional Service Centre, or via selected Canon Authorised Service Partners or Spare Part Distributors as follows:

A: We recommend that repairs are only performed by Canon Professional Service Centres or Canon Authorised Service Partners only, as special tools and software may be required in order to safely repair your product.

However, if required, genuine Canon spare parts can be purchased via selected Canon Authorised Service Partners or Spare Part Distributors as follows:

A: We are committed to ensuring sustainable support is available for our products for as long as possible. Once a product is removed from sale by Canon, we endeavour to ensure spare parts are available for the following periods:

All Photo Accessories; Lenses (EF50 F1.8 STM; EF-M 22MM f/2.0; EF-M 15-45MM F/3.5-6.3 IS STM only); PowerShot Series (excluding models listed above); IXUS Series;Video Accessories & Lenses (excluding models listed above); Projector Accessories & Lenses;  Calculators; PIXMA Printers (MG2xxx; MG3xxx; MG5xxx; MX4xx; MX5xx; TR45xx; TS3xxx & TS5xxx); Selphy CP Series; Zoemini Series, IVY REC and Scanners (CanonScan Lide Series & P 2XX Series)

I managed to pick up a bunch of pre-loved Sony/Minolta gear from someone who was "jumping ship" to Canon (and what a bargain it was!!). One of the items was an a700 (with battery grip) that had a blown rear LCD screen. I was none too fussed about this camera until I picked it up! Felt to good in the hand that I really wish to get is repaired and keep using it.

Where can I get a replacement LCD screen for it? I have had a look around and cannot source one. I am confident that, once I have the screen, I can repair the camera myself but it"s just a matter of sourcing the screen for now?

I think you might have to go direct to Sony for this one. You need to find the part no of the LCD screen. Alternatively find another broken A700 with a functioning screen.

Or just get a FOTGA or GGS glass screen from evilBay or Amazon for $5.00. Use a hair dryer to heat the screen border and prize up the LCD (gently). Clean the border where the LCD sits, remove adhesive strip from replacement LCD screen and fit. Sorted!

Will that repair the LCD? I have a bad LCD on my A700, but I don"t think just repairing the glass will do the trick. Can you post some direct links to the parts you mention, the one"s I am finding cost around $200 US.

Will that repair the LCD? I have a bad LCD on my A700, but I don"t think just repairing the glass will do the trick. Can you post some direct links to the parts you mention, the one"s I am finding cost around $200 US.

We carry out the full range of Canon repairs at our camera repair shop in Tunbridge Wells, Kent. These include the repair, refurbishment and servicing of portable instant cameras and compact cameras offering lightweight, fixed lens flexibility to DSLRs and mirrorless cameras with state-of-the-art features.

Keeping your Canon camera in tip top condition is key to ensuring you’ll get years of great service from it. At our Canon repair centre, we utilise leading technology and over 30 years of specialist know-how, to ensure our customers receive a service that is second-to-none.

But we are not solely a Canon digital camera repair specialist. We also repair other camera, lens and accessory brands, including Nikon, Sony, Pentax, Panasonic, etc. Furthermore, we repair camcorders and are an approved JVC video camera service and repair centre.

Before we fix your Canon camera, we first need to establish the exact fault. Common problems include the camera lens, LCD display, shutter, battery door error, sensor issue, software issues, water damage, SD card error or data recovery from camera may be required.

Camera Shutter Error:Sometimes the Canon camera’s shutter might be stuck open leading to overexposed images or if stuck closed, black images. Or you may get a shutter error message.

Camera Lens Error:Lens errors are very common and mostly they’re found in Canon cameras that have barrel style lenses. We can fix lenses or carry out Canon lens replacement.

Fixing a Wet Camera:If you’ve dropped your Canon camera in water by accident then it will need to come to us for a more detailed inspection. Water damage is never clean cut, so we need to disassemble your camera to understand the extent of the damage. If there is any corrosion evident its likely we can remove it but, until we see your camera, we will be unable to tell you whether it is repairable or not.

SD Card Error:Sometimes the problem can be in your SD card and not in the camera itself. If you see ‘write error’ then your photos will not get written to the card. First check your card is not locked and then try to take photos. If your fault persists then it’s likely you will require a Canon SD card socket repair or socket replacement.

Our Canon camera repair shop uses hi-tech equipment to fix Canon cameras at a component level. It is often possible for us to repair sockets and individual components, rather than having to go to the cost of replacing a whole module (e.g a complete circuit board).

Keeping your Canon camera working at its best means keeping it clean and calibrated. Over time, dirt and metal shavings from lens changes get into the camera body and start to affect performance. Static electricity can also build up within the shutter mechanism which attracts more dust onto the CCD.

We give a free online estimate for all Canon repair jobs. This is followed by a full quote after we have had a chance to fully assess your camera on its arrival. Please note that there is a £30 charge for water damage assessment because we need to take the whole camera apart.

Whilst we aim to repair and return most Canon cameras within 14 days, there are times where high demand may delay this to 28 days or more, especially if we need to order in parts. Rest assured, we always try to return your pride and joy back to you as quickly as possible, without compromising our high servicing and repair standards. Impact repairs take longer, as does the process if we have to request replacement parts. In the majority of cases, because we are Canon repair specialists, we have most Canon spare parts in stock for all Canon restorations.

Professional usage should have a service every year. Preventing a fault is always cheaper than waiting until it has gone wrong. With regular Canon camera servicing we can ensure we diagnose potential problems before they arise.

A Canon camera service with 1st Aid Repairs includes a full strip down of the camera, cleaning of sensors, gear blocks and lenses. Servicing of Canon compact cameras involves stripping and cleaning the optics. We then reassemble and recalibrate the camera.

So, I abused the hell out of my camera. It rode in my back pocket as I stumbled through the last few months and I ended up smashing the screen on my Canon SD400 (sometimes known as the IXUS 50.) It was not the camera it once was. Note the dents, scratches and the fact that all the coloring around the optics is gone. Despite broken screen, I’m pretty happy with the amount of abuse it absorbed. The camera still worked and took pictures despite not having a working screen, but the optical viewfinder was all clogged with dirt and I was attempting to navigate the menus from memory and without feedback. It sucked.

This was sad, so I started googling for the possibility of a user replaceable screen and while what I found certainly voids the warranty faster than throwing the camera under the wheels of a moving van, it worked. Nuts to you warranty.

Andy Ozment has a nice (if google adword covered) multi-model write-up about repairing the screens, but no pictures. I *guess* this is an understandable side-effect of writing a guide on repairing a camera, many people might find it tough to photograph the repair while trying to repair the object that would be used to take photographs. I am not one of those people. Oh, now is as good a time as any I guess:

From reading on the internet I took a guess that my backlight was *NOT* broken, the chief indicator of its well being was the glow it gave off through the shattered screen, this is good. I don’t know where you can order a new backlight, but I’m pretty sure you could replace it in nearly the same method I use here

Here’s the unboxed replacement SD400 LCD screen. I tried to keep the new screen as dust free as possible so as not to trap any crud under it during installation. Determining the orientation is going to be important later, so notice that the screen has two distinct sides.

This is one of the hardest parts of the whole procedure. The backlight and LCD are held together with a series of metal clips that have to be freed before you can replace the screen. I used a small flat head screwdriver to wedge in between the two and try to get the claps undone. This is also the part I have the worst pictures of. The goal is not to get the LCD off right now; it’s just to get it detached from the backlight.

When it comes loose, you’re going to want to slide it to the left before you lift it up like the pictures shows. There’s a few little catches that you don’t want to break off, but sliding the screen out a little bit before lifting should avoid this.

Make sure that the new screen is going on in the same orientation as the old one; there likely won’t be room to turn the ribbon over when you get it threaded.

I’ve seen a few posts around the net about replacing the window / LCD cover on Canon cameras, but for some reason no one has posted more than a snippet of information or a photo or two.

So, above you see the crack in the window of my camera. The parts to repair this are only available from Canon themselves, and may be ordered by calling 800 828-4040.

UPDATE – It has recently come to my attention that third party providers have begun selling replacement windows to fit these cameras, at greatly reduced prices.

As I mentioned the other day on WickedBlog, I broke my precious little, ultra portable (and great-picture-taking) Canon SD 500 Power Shot. I broke the little LCD screen. Now, although it still takes photos — I can’t see them, preview them, or sort them until I plug the sd card into my Tablet PC. So, it’s really cramping my style.

With that said, I called a client of mine (photo buff and Georgia Realtor Jeff Aughey) and asked if he knew anything about replacement of the screen — was it possible, or did I need to budget for a whole new camera? He went on his favorite forums and did some legwork for me and found the following forum post… (Thanks, Jeff!)…

Photography on the Net Forum on LCD Camera Screen Repair. (Update 4/2011 – this link is no longer valid.) These forums require a log in — but I must admit that I didn’t find them to be extremely helpful, other than learning that it could be done — and of course the phone number for ordering the part. So, I decided to write my own “how-to” to help anyone who would like a cheaper solution for a heart-breaking gadget problem.

Since the guy that posted said he hadn’t actually DONE the replacement himself, but had pulled it from another post, I thought I’d give a blow-by-blow on how this goes for me… and, just maybe, my hands will be steady enough to do the deed.

First, on Wednesday, November 1, 2006 at 1:00 p.m. in the afternoon, I called the Canon Parts Number: 1-732-521-7230. The wait was minimal and the lady that took my order looked up my own part number (based on my camera model) and placed the order on the spot. Since my model wasn’t an S400, I didn’t want the same part referenced in the forum post.

My total was $33.37 for the screen and $6.00 for shipping and handling. It was to be sent the same day by UPS ground (but could have been sent faster, if I wanted to pay more… which I didn’t). Including taxes for my area, the total was $41.73 and she took my CC information over the phone.

So far, the cost was considerably less than a “professional” repair and MUCH cheaper than a replacement camera. Besides, I like my camera. Heck, I LOVE my camera.

I must say that the lady at Canon was excellent. Great service, good conversation — a conversation which started when she told me that the parts do NOT come with instructions. I asked if they offered instructions for purchase and she said (rather stiffly — like reading from a taped up card on her computer monitor) “Canon does not offer instructions.” Hmmmmm.

My LCD screen was delivered at 2:00 p.m. on Friday. 48 hours! Now THAT was fast! I’m really impressed (and that doesn’t happen too often). And I began using the instructions offered by the forum site to replace my camera’s screen… eventually I gave up on the instructions and just “felt” my way along the process.

And it only took me two hours, a brand new vocabulary of unseemly words, a pair of reading specs that not only made me FEEL old, but made me look like someone’s grandmother and LOTS of patience. I took it all apart and put it all back again, before I got it to work. I don’t think I’ve EVER been so glad to see an LCD screen light up!

My advice? Take off all the screws you can see, then pop off the panel on the left edge (it can pop off with a slender tiny flat screwdriver. Then go to the other side and first remove the rubberized AV out / digital rubber “stopper” — there’s a screw hiding under that flap that you will need to remove. You also need to remove the one under the wrist loop. Then remove two underneath that are on opposite sides of the tripod screw-in, and remove the one to the left of the tripod hole. There are no screws on the top, hidden or otherwise, pull the back case off from the bottom, it’s pressure-snapped into place at the top. once that’s done, look in the upper left corner of the LCD screen area for three screws. Remove them.

Your LCD screen will pop out if you are patient enough to look on all four sides for the way that the think metal frame is held in place. Bad news is that this is dang near impossible to get out without damaging it. Good news is that doesn’t matter. It’s already broken — just be careful with the metallic “reflector” panel that’s behind the LCD screen — that you are going to need.

After you pull the broken LCD screen out, you should look at HOW EXACTLY it came out. You will need to understand this in a few moments when you put the new one back in. Now, the reflector panel is removed (it’s got a slotted tab at the bottom in addition to the screws that you have already removed in the upper left and top.

Next is the tiny controller board on the right side of the camera (this is what sits directly under the controls on the back of your camera. Be careful with these. They can’t afford to get bent or scratched (and probably shouldn’t be fingerprinted, either). The cable from the old LCD screen slithers under this tiny controller board. When you remove the controller board, you will see the connector end. The side closest to the LCD cable will “flip” up to allow you to remove the cable without dangerous tugging. When you get that out, you are now ready to put the new cable in here. Get it in place and take advantage of the tiny hole in the center of the cable to wiggle it toward the connector and make sure it’s tight. I used the “wrong end” of a needle to do my “wiggling” of this little cable — worked like a charm. (You will also need this to replace the power ribbon cord in a few moments, so keep the needle close).

Once it’s tight, you can flip down the flap and your LCD cable is now secure. You should be wearing surgical gloves (no powder style) or something similar to place your LCD, unless you want fingerprints all over your brand new screen — fingerprints that don’t come off easily. Make sure that the controller board is put back in place (slot at the bottom, screw at the top) Also be sure the “round” portion of the copper colored controller sheet (the part that fits under your “review, photo, video” button) is snapped into place. There are tiny little knobs that circular cut-outs go over to secure them in place in the corners of the controller sheet. You will see them if you look closely.

Now, put your reflective piece back in place — screw in the screw under the power cord first — then screw in the rest. Now that the “frame” is in place, you need only to re-secure the new LCD screen into the cradle. Be careful, what holds this in place is extremely thin metal. You want it to snap in, but you do NOT want to bend it. Take your time, you will look at it long enough and the 3-D part of your brain will eventually reveal exactly how to get it to snap back into place. I swear it’s a trail and error thing.

I have a Canon Vixia HF20 that started to give me trouble.  I have had it for 3 years and I love the camera but it started to act up on me this year with what seemed to be a glitch with focusing.  I would get a black screen when turning it on and then it seemed to freeze and I could not turn it off without taking the battery off.  The playback modes did however work.  What I noticed is that when I powered it on it would have a ticking noise as if a motor was jammed.  I looked online for people with the same problem and found this video with comments under it with people that had the exact same problem but there was no solution.  All the video camera repair places online seemed not to give any exact cost and you know that means you"re screwed.  I hunted around for all the possible information I could and came up with very little other than a rough diagram of the way the camera goes together.  We worked with that.  These cameras go together like a puzzle but after working your way through it so many times like the repair shops do, they are probably laughing all the way to the bank.

The Canon Vixia video cameras all seem to be similarly constructed the past few years so there is not much difference between the mechanical things that can go wrong.  What I have found is that people with the black screen issue either have a loose ribbon connection from the LCD display to the PC board behind the LCD display or a focus drive malfunction which is what I had.  The LCD is easier to replace only only costs about $30 max off of Ebay.  If you have the black screen and the ticking noise I guarantee it"s a stuck focus lens.

What happened to my Canon Vixia HF20 is that the focus lens was stuck at the front of the camera.  It is supposed to retract when you turn the camera off but mine seemed stuck.  I didn"t try this but it"s worth a try for a quick fix.  With the power off and a battery in, tap the camera on the battery end to scoot the lens from the front of the camera towards the back.  Try it over a few times if it does not work.  I didn"t  realize how easily the lens drive moves until I physically moved it so this may be a simple solution.