newegg lcd panel broken pixel policy in stock

We want you to be 100% satisfied with your purchase. So, Newegg will accept returns for monitor, TV’s, and display products with as few as one dead pixel within the product’s eligible return period, so you can shop displays with confidence.

Combos and Kits include two or more products that must be purchased together in order to receive a discount. Products sold as part of a Combo or Kit may be returned individually for replacement within the applicable Newegg Return Policy Period.

Consumable products cannot be returned to Newegg. Consumable products may include, but are not limited to, Printer Ink, Toner Cartridges, CD/DVD Media, Retail Packaged Software, Downloadable Software, Digital Products, Paper Products, Face Masks, Gift Cards, Prepaid Cards, SIM Kits and etc. that are consumed once they are used.

For televisions with a screen size greater than 37 inches: An adult (age 18 or older) is required to sign the shipping courier"s release form to complete delivery. It is highly recommended that you inspect the product upon delivery for visible damage. Large product shipments require that shipping damage is reported within 15 days of the product"s delivery. To the fullest extent permitted by law, any damage reported more than 15 days after the product delivery will not be accepted by Newegg for replacement or refund. After delivery, please read all included documentation and/or contact the manufacturer directly to determine applicable warranty coverage, if any.

We want you to be 100% satisfied with your purchase, so Newegg will accept returns for monitors, TVs, and display products with as few as one dead pixel within the product"s eligible return period.

Manufacturers may offer free promotional products with their products. To receive a full refund on a purchase that includes promotional products, all products must be returned. The cost of any promotional products not returned will be deducted from the refund total. Newegg may also offer gifts to valued customers for their continued support as well as for special giveaways. These gifts are not part of any purchase value and therefore do not have to be returned.

Using PC components and systems for cryptocurrency mining is known to significantly decrease the lifespan of the product due to overuse. This includes, but is not limited to: CPUs, video cards, solid-state and hard disk drives. In general, Newegg will not accept returns of products which have exceeded the product’s lifespan due to overuse.

This is our detailed [LCD Monitor] Limited Non-Refundable 30-Day Return Policy. Products that state "This item is covered by Newegg.com"s Non-Refundable 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to Newegg.com within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a replacement of the same item.

Newegg.com sells many products such as Notebooks and Monitors that feature LCD (Liquid Crystal Display) screens. Newegg.com adheres to the dead-pixel policy that is observed by the majority of our manufacturers. In order to declare any product with an LCD screen "defective" and eligible for replacement or refund through any applicable Newegg.com Return Policy, there must be a minimum of 8 (eight) dead LCD pixels.

That is not correct. There must be a minimum of 8 dead pixels to declare an LCD display defective and eligible for return. This information is provided to you on our web site and on the product"s page.

Good luck getting it fixed. That black spot is a dead pixel, a malfunctioning electronic dot among the millions that make up a typical display. And manufacturers of

Sometimes they end up in your new notebook, as San Francisco engineer Rik Wehbring discovered a few years ago. The screen on his new Dell laptop turned out to a have a dead pixel.

Under Dell"s policy, which considers a screen defective only if it has six or more faulty pixels, Wehbring didn"t have a problem. To Wehbring"s eyes, he did.

Wehbring said Dell customer service told him he could send the screen in for repair, but he"d get a refurbished unit, and those were allowed to have as many as seven bum pixels. Instead, he took advantage of the company"s 30-day return policy and sent back his laptop, later using the refund to gamble on another Dell. The screen on the new laptop was fine, but the initial experience left a bitter aftertaste.

"The real issue is truth and language--broken is broken," he said. "They were trying to tell me I was silly for believing a dead pixel is a bad thing."

Dell spokeswoman Mary Fad said the company developed its dead-pixel policy to be brief and comprehensible to customers. But Dell can be flexible in interpreting it, she said, realizing that some dead pixels are more aggravating than others. "It"s something that"s a little subjective," she said. "We try to work with customers on a case-by-case basis."

Dead pixels are the result of flaws in the glass sheets that go into displays. Inevitable glitches in the manufacturing process mean that some pixels don"t illuminate properly--or at all.

John Jacobs, an analyst at research firm DisplaySearch, said the prevalence of bad pixels in consumer devices tends to change with the display market. When supplies are tight, gadget makers

"This issue is akin to buying a new car and being told that there might be a couple of dents in the body panels, or new eyeglasses and being told that the lenses might have some scratches on them."

It"s possible to make devices whose every panel is perfect, as shown by standards for industries such as medical-imaging devices, where one bad pixel can mean "they"re going to cut you open thinking that"s where the tumor is," Jacobs said.

The trick comes in figuring out just what your gadget maker considers to be a defective screen. Some manufacturers, such as Dell, set specific policies laying out how many pixels have to conk out for a display to be defective.

While Dell"s policy is relatively straightforward, some, such as those belonging to Acer and IBM, set complex formulas that distinguish between "bright dots" and "dark dots," the location on the screen and other factors.

Online retailer Newegg.com is one of the few stores that applies a uniform and widely publicized dead-pixel policy. Each LCD monitor listed on the site includes a reminder that the store will only replace if it has eight or more dead pixels.

"Not everybody"s forthcoming with that kind of information," said Jommy Gayoso, director of sales and merchandising at Newegg. "We believe customers are better off if they know what they"re getting into with a purchase."

"We"re seeing a shift toward zero defects," iSuppli"s Semenza said. "Several years ago, the manufacturers were basically saying that if there"s not three (dead pixels) in a row or a cluster, they don"t count--all these nitpicky things that put the risk on the consumer. It"s like saying that as long as three wheels work on your car, it"s OK. It"s clearly not something consumers want to hear, and the manufacturers are having to respond."

Ithaca, N.Y.-based Web developer Teri Solow said she appreciated the clarity of Nintendo"s policy for the DS. Even though the company basically promises

to fix any screen defects bad enough to annoy the consumer, Solow decided that the bum pixel or two on her player weren"t noticeable enough to warrant replacement.

"Dead pixels bother some people more than others, and I"m sure there are many people out there who would be much more upset at getting one dead pixel in their DS than I was at getting two," Solow said. "By giving everyone the option to get their screens replaced, Nintendo is ensuring that everyone who cares deeply about such things will end up happy."

Apple Computer employs a similarly vague policy for its PowerBook laptops, desktop displays and other products, saying an undetermined number of "pixel anomalies" are normal in such products, and Apple will decide when a problem is bad enough to warrant service.

Canadian filmmaker and comedian Andrew Currie said he learned of the policy when he bought a PowerBook a few years ago and discovered several dead pixels on the screen. The screen was replaced, but only after much haggling with Apple.

"I had absolutely no idea, and my first reaction to hearing the policy was, "Well, I never agreed to that!"" Currie said. "This issue is akin to buying a new car and being told that there might be a couple of dents in the body panels, or new eyeglasses and being told that the lenses might have some scratches on them."

DisplaySearch"s Jacobs, formerly a global supply manager at Apple, said the company"s pixel policy is designed to put the onus on consumers. "Basically, Apple has a policy that if you make a stink, they"ll replace it," he said.

Currie later bought one of Apple"s Cinema Display desktop monitors and negotiated with the retailer to make sure he eventually got one without bad pixels. He said Apple and other manufacturers would serve customers better by adopting zero-tolerance policies on bad pixels.

That"s not a bad idea, Jacobs said, given that most customers won"t notice or complain about one or two bad pixels. For those who do, a simple "we"ll fix it" policy like Nintendo"s ensures goodwill.

Semenza, however, said dead pixels will become more rare through a combination of improvements in manufacturing processes and market forces, especially as flat-panel displays proliferate in the home. "For TVs, any defect is unacceptable," he said. "If you"re asking somebody to pay $2,000 for a

Products sold by Newegg.com are supported by our Standard Return Policy unless otherwise indicated. Merchandise under our Standard Return Policy may be returned within 30 days of the original invoice date for a refund or within one year of the original invoice date for a replacement. All returns require an RMA (Return Merchandise Authorization) number. Because many companies offer additional factory coverage, you should contact the manufacturer directly for information regarding eligibility and specific Terms and Conditions.

Do not know if monitors are under that policy or not but they should be. Newegg CS is great but just make sure to look for any special warranty terms or any special nots about the return policy.

The RTX 3060 bundle pairs a Gigabyte Eagle OC RTX 3060 with a Gigabyte 24-inch, 1080p flat panel gaming monitor. The monitor features a 1ms response time and a variable refresh rate of either 165 or 180Hz. The monitor also features AMD FreeSync Premium, which provides a smoother image at higher refresh rates without adversely impacting performance. You’ll find plenty of connectivity options with the monitor as well, including a pair of HDMI inputs, a single DisplayPort input, a 3.5mm audio jack, and a trio of USB ports for peripherals.

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Okay.. after a lot of thinking, I"ve decided to go with an LCD Flat Panel monitor. The ViewSonic is probably going back sometime this week.. maybe tonight. I just have to figure out whether or not I want to make that long drive (ugh). I just want that piece of crap out of my house.

The monitor I decided to go for is the Sony StylePro SDM-S73. I"ve read a lot of good reviews about this particular product. NewEgg customers love this screen and I admit that customer reviews do influence my buying decisions. However I won"t buy monitors from NewEgg, especially LCD panels. Every single one they sell states "Dead Pixels Policy: Replacement or Refund for 8 or more DEAD PIXELS ONLY!" on the product description so I don"t buy from them. CDW on the other hand will take returns even if you have just 1 dead pixel. So I bought from them instead.

Did I pay more than I should have? Yes - but it just goes to show you that price does not conquer all. A very large part of my buying decision is the return policy. Is it good? Does it suck? NewEgg"s return policies are absolutely horrid. They make you pay for all shipping for returns and then tell you (ONLY if you ask how,) to FAX them proof of receipts and they will credit you what you paid for in shipping charges. Very annoying. Dell on the other hand will usually send a "return waybill" for all warranty replaced parts. You get the new part, put the old part in the box and the waybill covers the cost. Simple. CDW I believe also does return waybills (but not sure).

Buying an LCD monitor these days is both easier and harder than ever before with much lower prices and wider selection. One thing that remains a mystery is how dead pixels are widely accepted as the norm by most manufacturer and retailer warranties. Some companies only accept exchanges or returns if the monitor has as many as 8 dead pixels, or some combination of dead and stuck pixels in certain formations. Apparently there is not enough consumer demand for perfect LCD monitors, allowing companies to get away with this for so long.

If you do demand a perfect LCD monitor with no dead pixels, there is hope. There are certain retailers that offer liberal return policies on monitors (and other items), allowing you to exchange if pixel problems should arise. Let’s take a look at some of them below.

Dell is actually one of the best places to buy LCD monitors due to their no-hassle 14 days return policy. If for any reason you are unsatisfied, you can return or exchange your order within 14 days. Because of this, they are an excellent choice for monitor purchases. Dell also makes many great monitors and often has low prices with coupon deals. I highly recommend checking out Dell when you are looking for a new LCD monitor, especially a Dell branded one.

A Canadian outfit, NCIX also has a US branch. You may want to compare prices on both of its sites to find the best deal depending on the exchange rate. The appeal of NCIX comes from it’s offer of a 0-dead pixel replacement policy known as express coverage that you can purchase for a small fee in addition to your order. This ensures that you get a monitor with no pixel defects or up to 3 exchanges with no shipping costs. Ironically, the only LCD monitor I’ve purchased without any dead pixels was one I bought from them with the guarantee and no exchanges.

While I am generally not a fan of shopping for electronics offline or at Best Buy, you can’t argue with their return policy. You can return or exchange a monitor within 14 days. I once bought a 21.3″ LCD with several dead pixels and exchanged it at Best Buy. Your experience and degree of hassle may vary depending on the store, however.

Surprisingly, Newegg, perhaps the best online store for computer parts, is one of the worst places to buy an LCD monitor. In order to exchange, a unit must have 8 or more dead pixels, which is higher than many manufacturer policies! Buy or research your other computer parts here, but go elsewhere for LCD monitors.

Before buying an LCD monitor, always check the return/exchange policy of the seller as well as the manufacturer to see what the dead pixel policy is. For most retailers, they will likely default to the manufacturer’s policy. The ones I have used in the past with luck include those described above. Some retailers may have written policies but also have excellent customer service. Amazon, for example, has been known to accept returns under circumstances not adhering to their written policies in an effort to satisfy the customer. You should always tread with caution as your mileage may vary.

Dell offers a Premium Panel Exchange that ensures zero "bright pixel" defects on Dell Consumer, Professional, UltraSharp, and Gaming including Alienware monitors.

Defective pixels do not necessarily impair the performance of the monitor. However, they can be distracting, especially if the pixels are in positions where viewing quality is reduced.

Unyielding commitment to quality and customer satisfaction has driven Dell to offer a Premium Panel Exchange as part of the standard limited hardware warranty. Even if one bright pixel is found, a free monitor exchange is supported during the limited hardware warranty period.

Premium Panel Exchange is available for Dell Consumer, Professional, UltraSharp, and Gaming (including Alienware) monitors that are sold with computers or as stand-alone units, with a standard 1-year or 3-year limited hardware warranty. Customers who purchase an extended warranty can also take advantage of this coverage during the limited hardware warranty period.