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Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module. Affected devices were manufactured between November 2019 and May 2020.

If your iPhone 11 has been exhibiting this issue, please use the serial number checker below to see if your device is eligible for this program. If so, Apple or an Apple Authorized Service Provider will provide service, free of charge.

Choose one of the options below to have your iPhone 11 serviced. Your iPhone will be examined prior to any service to verify that it is eligible for this program.

If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair.

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Your iPhone"s touchscreen is its defining feature. In fact, an iPhone is essentially useless without a working touchscreen, so if it fails to respond to your touch, it"s a problem you need to solve — immediately.

The good news, though, is that unless there"s a fatal hardware problem that requires a trip to an Apple store to get the entire phone repaired or replaced, you may be able to get it up and running again with a few simple fixes.Quick tip: If your iPad touch screen isn"t working either, there are several other ways to troubleshoot the issue.

If your iPhone"s touchscreen is not working, try each of these troubleshooting tips. Hopefully, one of these will get you up and running. If not, it"s likely you have a hardware problem that may only be fixable by contacting Apple customer service to repair or replace your phone.

If your iPhone has gone completely haywire, the first thing you should do is restart it — turn it off completely, wait a minute or two, and then turn it on again. Restarting an iPhone can wipe out temporary glitches in memory, which can restore, for example, an unresponsive screen.

Of course, if the touchscreen is not working, you can"t shut down the phone in the usual way using the Settings menu; you"ll need to force the phone to restart by pressing some combination of power and volume buttons.

The iPhone uses a capacitive touchscreen that senses your fingertips using electrical conductance. That means various things can interfere with the way your screen works — dirt and grime can affect it, but a much larger problem is moisture and liquid. If the screen is wet or even just damp, dry it thoroughly and try again.

The Whoosh! Cleaning kit is an inexpensive solution to keeping your iPhone screen clean and working properly. We chose it as one of the best iPhone accessories you can buy.Whoosh! Screen Cleaning Kit, $9.99 from Amazon and Target

On rare occasions, an accessory plugged into the phone"s Lightning port could interfere with the touchscreen. If anything is plugged into the port — including a power bank or charger — unplug it. If that solves your problem, the accessory or cable might be incompatible with the iPhone.

The iPhone"s touchscreen may seem robust enough to work virtually flawless all the time, but it only works properly in a surprisingly narrow set of conditions. For example, the touchscreen can stop working if you apply a screen protector that"s too thick, making it impossible for the screen to sense the electrical capacitance in your fingers.

If the touchscreen isn"t working — or is working intermittently — remove anything on or around the screen, including the phone case and any screen protector that"s keeping the screen from getting scratched. If it works after removing those accessories, get a different case and/or look for a thinner screen protector.

2. If you have an iPhone 8 or later, quickly press these buttons, one after the other: Volume Up, Volume Down, and the Side button. For an iPhone 7, press the Volume Down and Side buttons simultaneously. For older models, simultaneously press and hold the Home and Side buttons.

If your iPhone has recently stopped responding to your touch and nothing else so far has worked, it"s possible there"s a serious hardware issue and the phone needs to be repaired or replaced.

3. If you have an iPhone 8 or later, quickly press these buttons, one after the other: Volume Up, Volume Down, and the Side button. For an iPhone 7, press the Volume Down and Side buttons simultaneously. For older models, simultaneously press and hold the Home and Side buttons.

4. On a Mac, you should see the option to restore or update your iPhone. Click Restore and follow the directions to perform a factory reset. On a PC, click the Device button in the top left of iTunes. Then select Summary, then Restore, and follow the onscreen instructions.

If you still have no luck getting the touchscreen to respond, it"s almost certain that you have a hardware problem with your iPhone and it needs professional help. Contact Apple"s customer support to see if it is eligible for repair or replacement.Dave Johnson

This brand new, factory tested iPhone 5s LCD & Touch Screen Assembly with Small Parts is the best screen for a successful iPhone 5s repair. When you purchase this screen you will be receiving a brand new iPhone 5s front camera, LCD Shield plate, and the earpiece speaker as well as the full screen assembly. You will not have to transfer any of these parts from your old broken screen to the new iPhone 5s screen while doing the repair. This will save you time and prevent further damage to your iPhone 5s. Not transferring these small parts during your iPhone 5s repair will also prevent damage requiring you to spend more on replacement parts. Purchase theLCD & Touch Screen Assembly with Small Parts for your iPhone 5s repair today. This screen replacement will make your iPhone 5S just like new again. FREE pry tool included.

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